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HCA Fort Pierce, FL, USA
Oct 19, 2017
Job Code: 25025-11228 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Senior Clinical Analyst -Order Set/PCM will be responsible for the successful implementation and support of standardized order set content and physician documentation templates into MEDITECH It will include the support of the Clinical Service Group content management process, the facilitation of clinical content consumption into MEDITECH, and the ongoing support of a standard content model for the evidence based order sets program and physician documentation templates. The position requires an in-depth understanding and appreciation for clinical information technology, its capabilities, limitations, and impact on clinical practice. DUTIES INCLUDE BUT ARE NOT LIMITED TO Provides expertise in order set & physician template design as it relates to the translation of content into the MEDITECH system from the respective content management system. Identifies areas where advanced MEDITECH programming can extend the capabilities of content design. Provides leadership in communicating content enhancements to testing services, client support services, and education/training teams. Responsible for building the clinical content into MEDITECH from the corresponding content management system. Establish best practices and guiding principles for clinical content consumption in MEDITECH and enterprise maintenance protocols. Establish and maintain effective relationships with physician leaders, clinicians, clinical professionals and other stakeholders at the facility. Responsible for working with physicians and pharmacists to ensure that all requirements for localization of the order sets are met. Collaborate with Clinical Services and other EHR stakeholders to help define the use and integration of HCA's standard clinical content into clinical applications. Work on other activities, as assigned. Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned #INDDM KNOWLEDGE, SKILLS & ABILITIES Related experience must include inpatient hospital workflow with clinical systems implementation experience. Experience with physician workflow automation highly preferred. Current knowledge of Clinical standards. Experienced with MEDITECH highly preferred. Knowledge of acute care department operational processes. Strong, experience based, Clinical and HIT skills with the ability to analyze issues, assess risks, and develop written recommendations. Ability to work in an office environment, attend meetings and travel approximately 10%. Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree preferred EXPERIENCE Five to seven years experience in clinical applications support - preferred Licensing or credentials within specific clinical specialty preferred, if available CERTIFICATE/LICENSE Valid state drivers license and proof of auto insurance, if applicable Last Edited: 08/15/2017
HCA Sugar Land, TX, USA
Oct 19, 2017
Job Code: 25393-11514 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. DUTIES INCLUDE BUT ARE NOT LIMITED TO Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Uses the appropriate CTI categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. Provides after hours and on-call support as needed. Adheres to and supports HCA IT&S standards, policies, and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Adheres to Code of Conduct and Mission and Value statements. Performs other duties as assigned LSC Job Responsibilities: Provisions, maintains, and removes security privileges for users of HCA systems. Participates in development/review of division security processes/procedures under supervision of Service Desk Management. Works with the division Service Desk and provides necessary security/tier 2 support. Works with members of the desktop/network teams and other workgroups within IT&S on projects and initiatives as needed. KNOWLEDGE, SKILLS & ABILITIES Required: Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology. Demonstrated ability to learn customer support processes and techniques. Strong analytical skills. Ability to solve problems. Competency in MS Office Suite Preferred: Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Customer service orientation and/or prior customer service training. Strong understanding of HCA security-related procedures. EDUCATION Bachelor's degree preferred. EXPERIENCE One to two years work experience Last Edited: 10/18/2017
HCA Pulaski, VA 24301, USA
Oct 19, 2017
Job Code: 25475-11525 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures Summary of Duties: The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. Duties Include, and are not limited to: SUPPORT: 1. Implementation/Change Management: a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices. b) Active participation in projects that affect physicians c) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community. d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies. e) Assists in testing physician-related systems for facility-specific requirements. f) Works to develop and deploy best practices for physician support. 2. Support Requests: a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed b) Provides physician technology support to facility-based and referring physicians. c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases. d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed. f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. h) Provides on-call support as needed. i) Serves as a subject-matter expert for provider support to the Service Desk Community. 3. Access: a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. b) Assures providers and staff have access to appropriate patient data. c) Promotes system security and patient confidentiality and helps ensure compliance. d) As directed, conducts or assists with access reviews and audits. e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training. 4. Partnerships: a) Contributes to division and facility strategic planning with regard physician product lines. b) Acts as an advocate for physicians and physician office staff needs. c) Provides an overview of provider-facing technology solutions to Provider Relations team. d) Serves in liaison role for all new provider-related applications. e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems. TRAINING: 1. Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. 2. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs. 3. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. 4. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. 5. Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. 6. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE: 1. Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions 2. Effectively communicates with customers, maintaining positive body language with confidence and patience. 3. Follows up, post issue resolution, to complete customer service cycle 4. Seeks feedback through customer interaction to identify areas of improvement 5. Makes realistic commitments to customers and keeps promises KNOWLEDGE, SKILLS, AND ABILITIES: 1. Organizational a) Organize/prioritize tasks and maintain attention to detail b) Willingness to update job skills in a changing environment c) Flexibility to manage unanticipated changes d) Adaptable to changing environment of the healthcare industry to physician support 2. Leadership a) Possess well-developed leadership skills b) Professional attitude and appearance c) Self-motivated and goal oriented 3. Communication a) Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing b) Proven customer-facing teaching abilities 4. Customer Service a) Experience in providing high-level service b) Customer service orientation and/or training 5. Relationship Building a) Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users b) Ability to work well with other employees 6. Problem Solving a) Handle multiple duties simultaneously and exhibit initiative b) Broad understanding of workflow and how systems are used in physician practices 7. Clinical/Technical a) Prior experience supporting clinical applications with physicians b) Expertise in using clinical information systems c) Demonstrated advanced computer skills 8. Healthcare Inspiration: a) Knows technology improves the patient experience b) Believes clinicians care for people better when armed with the right technology c) Provides tools caregivers need to do their best work d) Sees that technology applied to healthcare is meaningful... it matters Education: College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred. Some travel to any of the SWVA facilities will be required. Last Edited: 10/18/2017
HCA Nashville, TN, USA
Oct 19, 2017
Job Code: 10207-22702 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY This position is a mid-level .NET Developer position who will report directly to the Manager of Software Engineering at HealthTrust. This engineer will work on a cross functional scrum team and perform full-stack development on software solutions that support our business partners. This engineer must be a highly motivated self-starter, an enthusiastic learner, and must be committed to delivering high quality solutions. GENERAL RESPONSIBILITIES • Construct and debug applications across all aspects of application development including but not limited to Front end graphical user interface design as well as Middle tier and Database layer with minimal guidance • Production application support. • Closely collaborates with team members to successfully execute development initiatives using Agile practices and principles • Shows competency in value based decision making and Agile principles across teams • Participate in continued learning of best practices involving agile methodologies, development methodologies, and technologies • Shares knowledge and experience to contribute to growth of overall team capabilities • Focuses on customer satisfaction • Acts as a contributing member to the teams continuous integration and continuous delivery automation pipeline • Shares knowledge and experience to contribute to growth of overall team capabilities • Focuses on customer satisfaction EXPERIENCE 3+ years EDUCATION College Graduate Preferred OTHER/SPECIAL QUALIFICATIONS • 3+ years of software engineering experience required • 1+ years of C# experience required • 2+ years Web Development experience preferred (MVC, JQuery, JavaScript, CSS, ASP.NET) • JavaScript framework such as Angular or Knockout experience preferred • Unit testing experience preferred • Application troubleshooting experience required • Willingness to learn our business domain required • Effective communication skills (written and verbal) required Last Edited: 10/18/2017