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BigFish Recruiting, LLC
Apr 18, 2019
GUARDIANS OF THE GALAXY! Join a team that will be responsible for assessing and evaluating the cyber security posture of one of the largest healthcare systems in the Southeast.  You will be responsible for aiding in security services delivery, which includes the use of application / network / firmware / hardware security tool sets, detection of security defects, and remediation consultation of those weaknesses.  Your team supports the identification of potential attack techniques and serves as the foundation for continuously improving the information systems security profile of the entire health system.     You will: ​ Partner with tools and technology teams to troubleshoot, develop, select, implement and automate appropriate security solutions to keep system data / patient record information protected from internal and external threats.   Key Projects Underway: . Cisco ISA implementation . Cisco ACI - system lockdown . Domain Hardening . Two Factor Authentication (Imprivata) . Mobile Device Management - VMWare Workspace One . EPIC EMR implementation go live in 2020   You should have: Bachelor’s degree in computer science or software engineering, electrical engineering or equivalent experience   We value: Experience in vulnerability scanning, SEIM, penetration testing, network admission control, advanced malware protection and/or mobile device management A basic understanding of design, implementation and operations experience with security technologies that includes, but not limited to: IDS/IPS Firewalls Log Analysis SIEM Network Behavior Analysis tools Antivirus, Identity Management and governance technologies, SSO and Federation technologies RBAC and fine grained access control strategies Web application authentication processes Network Packet Analyzers and basic malware analysis Preferred experience in/with: Tenable Security Center, QRadar, Nmap, Core Impact, Cisco ISE and Cisco AMP Red Team / Blue Team HIPAA Risk Assessments and HIPAA Audits ( highly desired ) A successful implementation of one or more Security Frameworks Are you truly committed to investing in your growth about security? We really value that.  We would like to see one or more ACTIVE certifications: CISSP CISA OSCP OSCE CRisc If you love the idea of working in a 'Patient-Centered Care' environment, in a beautiful part of Tennessee - and making a real difference in the protection of invaluable data - we'd love to have a conversation.  Please apply today. 
HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-27301 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division/regional Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. RESPONSIBILITIES • Addresses and resolves basic (Tier 1) incidents and requests and when applicable addresses and resolves Tier 2 incidents and requests with quality documentation; logs all incidents and requests in Remedy; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. • Takes ownership of issues and actively facilitates resolution of reported incidents. • Uses the appropriate product categorization for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met. • Ensures the best end-to-end customer experience and provides a single point-of-contact for the customer. • Empowered to create unique customer service experiences that reflect highly on HCA. • Responsive to the expressed and unexpressed needs of our customers. • Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all HCA customers including but not limited to employees, patients, and their families. • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • (Corporate/As Required) Follows up with other service resources involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Contributes to and updates self-help and staff knowledge bases. • Increases general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. • Uses Remedy Templates when available to ensure accurate and necessary information is obtained. • Provide on-call support as needed and/or assigned. • Build relationships with other IT&S teams through frequent constructive communication • Identifies opportunities for implementing process improvements • Adheres to and supports HCA IT&S standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned. Bachelor's degree preferred 3+ years' of experience preferred Last Edited: 04/17/2019
HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-28190 Full-time No Weekends HCA Healthcare ITG Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY The UC Consulting Engineer (Contact Center) will assist in the design of applications and solutions for the Cisco UCCE contact center environment. This individual is responsible for working with stakeholders to design, analyze, develop, implement, and maintain UCCE (and associated third-party) applications to improve the efficiency, capabilities, and stability of the UCCE environment. This individual will assist in the evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/analytics, speech analytics, video, and WFM applications). Analyzes and maintains the current UCCE environment and applications. Administers the UCCE platform. Develops and modifies complex UCCE call flows. Develops technical documentation for support of UCCE environment. Adheres to company documented application deployment and support standards and best practices. Owns a portion the resolution process for customer issues/incidents. Maintains sizing and scaling documentation for the UCCE environment. Develops and modifies UCCE/third-party application reports. Implements applications to support internal operations/support/auditing/provisioning processes. Assists in developing specifications for migrating existing platforms to the UCCE environment. Develops and implements optimization and continual improvement plans for the UCCE environment. Designs and develops applications to support internal operations/support/auditing/provisioning processes. Conducts risk assessments, facilitates communication across project groups and stakeholders. Designs and develops custom applications to be used by customers. Serves as subject matter expert for the UCCE environment (architecture, development, support). Works with business partners/vendors in analyzing, researching, evaluating and recommending application integration and support services. Interfaces with customers to translate business acumen and rules into UCCE application requirements and deliverables. MAJOR RESPONSIBILITIES Performs research and development on contact center applications, technologies, methodologies, and tools. Responsible for UCCE platform optimization efforts. Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure management, performance, and stability. Develops and modifies complex UCCE call flows/scripts. Responsible for detailed documentation of UCCE environment. EXPERIENCE More than 10 years Experience supporting Cisco UCCE applications required. EDUCATION College Graduate Preferred SPECIAL QUALIFICATIONS CCNA: Desired (but not required) UCCE Design Certification/Exam: Desired (but not required) UCCE Implementation Certification/Exam: Desired (but not required) UCCE Support Certification/Exam: Desired (but not required) PHYSICAL DEMANDS/WORKING CONDITIONS Office environment but at times may include patient care settings. Must be able to lift server components to build, rack and configure servers. Some after-hours work will be required occasionally. Possible prolonged sitting at workstation. 10% travel. Pro-longed sitting. Last Edited: 04/17/2019
HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-27349 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! JOB SUMMARY: This UX Designer delivers on the User Interface & User Experience design commitments from start to finish for all aspects of User Experience Center of Excellence design system "Neutron", accessibility, and various mobile apps and digital products. UX Designer demonstrates capability to design, development, implement, and support visual design UI, UX & Graphic User Interface solutions. UX Designer can quickly learn and maintain existing solutions as well as new designs. Designer must have knowledge and experience in mobile, web interface, UX, GUI, WCAG standards, design and an ability to build solid front-end designs that integrates with other systems and technologies. This designer is a highly motivated, creative, self-starter and is committed to delivering high quality solutions within agreed upon timelines. RESPONSIBILITIES: • Take direction from the Director of the User Experience Center of Excellence. • Update, maintain and work directly with the HCA Design System called Neutron • Maintain and foster the relationships with members of the HCA UX community. • Build the UX deliverables for various digital apps & products utilizing a company managed design system. • Present to the business, developers, product analysts and other co-workers • Oversee UX/UI deliverables from vendors • Ability to create superior, original designs for digital products for web apps and mobile apps • Provide ideation and concept skills to business and team members • Take responsibility of deliverables and the ability to educate colleagues • Incorporate marketing and branding into layout, color theory and typography in digital media • Deliver digital working files and comps for developers and clients • Design and deliver projects on time and within the given budget • Effectively manage workflow given • Able work with a team and by themselves • Great organization and communication skills • Create, define, build and test personas and user journeys. • Build out and maintain prototypes in InVision. • Manage design style guide in Sketch and prototypes in InVision. • Assist in troubleshooting activities. • Understand assigned applications and system architecture • Demonstrated expertise in responsive design • Excellent knowledge of modern browsers such as Chrome, Safari, Firefox in mobile and desktop as well as Internet Explorer 10+. • Lead design studio sessions • Design and UX wireframes for website apps • Test UX wireframes • Moderate end user sessions EXPERIENCE: 1+ years of experience is needed for a successful candidate. EDUCATION: Bachelor's degree preferred. OTHER/SPECIAL QUALIFICATIONS: • Strong presentation & communication skills are a must. • Excellent understanding of design, form, color theory, typography and layout • Strong prototyping skills in InVision are a must. • Solid understanding of HTML5 and CSS3 - JavaScript and jQuery is also a plus but not required • Design responsive web apps, iOS, Droid and other emerging mobile applications • Strong typographic & typography design skills • Build UX wireframes in Sketch, InVision, UXPin, Axure, Balsamiq, or other related tool. • Experience with adaptive & responsive web design techniques. Ideally this experience would include implementing one or more well-known responsive design frameworks such as Twitter Bootstrap, Foundation, Skeleton, etc. • Have a firm foundation designing non-native web apps on iOS (iPhone, iPad), Android and other appropriate mobile interfaces. • Fluency in current graphic design practices and web production software: Sketch, Adobe XD, Adobe Illustrator, Adobe Photoshop • Has a passion for engaging end users through highly interactive interface experiences. • Solid understanding of desktop, tablet & mobile responsive web in modern browsers such as Webkit, Opera & Mozilla based cross-browser/platform issues and code solutions • Knowledge of solutions to emulate CSS3 and HTML5 experiences on Internet Explorer 7+ browsers through progressive enhancement and/or JS solutions. • Curiosity, full of excitement , and an outside of the box thinker • A passion for learning new technologies / techniques • Proven expertise on Mac OSX and Apple products while being able to translate work to others who utilize Windows PCs. • Work on assignments involving the use of various technologies both old and new. • Develop software with a focus on delivering reusable design. • Work as part of a team and work independently. • Provide after-hours/on-call support as needed We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 04/17/2019