Adventist Health System Altamonte Springs, FL, USA
Feb 08, 2019
Job Description Description End User Computing - AV Associate AdventHealth Information Technology Location Address: 902 Inspiration Avenue, Altamonte Springs, Florida 32714 Top Reasons To Work At AdventHealth Corporate • Great benefits • Immediate Health Insurance Coverage • Career growth and advancement potential • Award-winning IT Department Work Hours/Shift: Full-Time, Monday - Friday You Will Be Responsible For: • Provides timely responses to user request/inquires: assists in prioritization of user requests. • Performs requests through to completion and follow-ups to ensure customer satisfaction. • Enter and update tickets required to monitor and track all work done in support of End User Computing. • Installs AV hardware and software, including switches, mixers, microphones and all other AV related devices. This includes installations and relocation of devices as required. • Troubleshoot and perform preventive maintenance on any authorized Adventist Health Systems AV devices as requested by user • Primary support for tasks relating to AV Meetings, live audio/video events and troubleshooting. • Guide users with setting up presentations, operate video cameras, audio equipment used in meetings, and provide support for teleconferences, webinars or web-based classes. • Maintains accurate AV equipment inventory records and any network documentation deemed appropriate. • Telecom Service - Replace phones (wired, wireless); Replace handset cords, replace line cords, check for dial tone, test system functionality prior to start of meeting, replace wireless batteries and chargers (where appropriate). • Simple Service - Establish teleconference connections when necessary. Qualifications KNOWLEDGE AND SKILLS REQUIRED : • Customer service centric • Strong Time Management skills • Excellent verbal and oral communications • Adept typist • Knowledge of AV platforms such as Crestron, Cisco Conferencing, ClickShare, and Skype for Business • Microsoft Office applications and ticket management systems KNOWLEDGE AND SKILLS PREFERRED: • Audio knowledge including use of a mixer and equalizer • Computer hardware • Basic Windows PC troubleshooting EDUCATION AND EXPERIENCE REQUIRED : • 1 year of AV support experience Summary: This position is responsible for setting up, operating, and maintaining equipment used to enhance live audio/video events. Associate AV Specialists will verify AV equipment is configured and operating and will troubleshoot faulty equipment. Associates will ensure all equipment is fully operational, repair and clean equipment. Dress loose wire/cable and follow general installation best practices. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.