Kaiser Permanente Portland, OR, USA
Oct 08, 2019
Description: The Director, Regional Security (ROC West) is an accomplished and visionary leader and security subject matter expert with demonstrated success leading and managing all facets of a large and comprehensive security program. The Director delivers expertise and coherence across their assigned region while ensuring consistent and repeatable service delivery, effective integration, alignment, and unity of effort between frontline, area, regional, and national levels of Kaiser Permanente to establish and maintain a strong and adaptive security posture that aligns with organizational risk tolerance and business strategies. Responsibilities include directing and managing geographically-dispersed security teams to safeguard people, property, assets, and interests in support of the core business of providing high-quality and affordable healthcare. Facilities within the scope of responsibility (generally numbering between 125-400) may include a wide variety of caregiving settings -- hospitals, ambulatory surgical centers, medical office buildings, clinics, et al -- and other sites which could include pharmacies, administrative office buildings, data centers, and other types of facilities. The assigned geographic area may be comprised of a high concentration of members, employees, and facilities within a state or have a lower (but still significant) concentration of members, employees and facilities across multiple states. The Director will be a single-source security subject matter expert for their region who provides security solutions, alternatives, and recommendations across the full spectrum of the service line, to include (but not limited to) threat management/preventing workplace violence, access control, technology integration, risk-based staffing, training, contract management, policy-development, investigation & loss prevention, incident reporting/critical notifications, analysis, program measurement, continuous improvement, crime prevention, risk assessment & mitigation, law enforcement liaison, special event support, leader development, and governance. The well-qualified candidate will have extensive experience effectively applying security principles in complex and dynamic operational settings; have well developed business acumen and competencies; be an exceptional communicator; have a strong service orientation; and be skilled at problem-solving, decision-making, Business Plan development, and program execution to achieve desired outcomes. The north star for this position is to mitigate reasonably foreseeable risks for the ultimate purpose of providing a safe environment to enable the delivery and receipt of high-quality healthcare. Essential Responsibilities: Provide direct and tailored security services to Regional, Intermediate, and Frontline Leaders within the assigned geographic footprint:Serve as a single-source security subject matter expert to provide security solutions, alternatives, and recommendations across the full spectrum of the service line.Tailor processes and procedures to mitigate the unique risks posed to each entity within the region.Be immediately responsive to Regional Leadership Teams and functional peers as an imbedded/internal consultant.Provide immediate notifications as needed; and analysis-based recurring reports to provide an executive overview on key performance measures, trending, and supporting Action Plans to continuously drive program and process improvements.Deliver Core security solutions, alternatives, and recommendations in support of Assigned Region and Affiliates across the full spectrum of the security services: Actively manage threats and risks along the full spectrum of workplace violence (inclusive of all types/sources); implement workplace violence prevention programs to achieve compliance (in states where legislated) and to achieve risk-mitigating capabilities/effectiveness in all states of operation. Create and adopt relevant policies, to include providing training and ensuring operational integration of policy requirements. Implement daily shift reviews, incident reporting, incident inquiry, and use of analytical results to optimize security staffing, technologies, and processes. Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery of healthcare and supporting operations. Provide crime prevention and education/awareness tailored to varying populations within Regional units to reduce crime, reduce loss, foster a positive culture of security, and tangibly improve employee perceptions of safety.Maximize the effectiveness of access control technologies and protocols by intelligent provisioning, de-provisioning, self-audits, and quality control to appropriately enable access of the right people to the right places for the right reasons. Actively manage the repair and maintenance of technical security equipment to achieve a daily operational readiness rate of > 99% to optimize KP's investment in end devices, to enable a robust capability for event reconstruction, and to contribute to more successful investigative outcomes. Ensure Facility Security Plans are current, relevant, understood, comprehensive, compliant, and operationally useful. Partner with key stakeholders to conduct Risk Assessments and work aggressively to mitigate risks identified in assessment recommendations. Accept responsibility from the Security Integration Project Management Team for the security dimensions of new construction and renovations during the hand-off phases of pre-commissioning, commissioning, and project completion. Effectively integrate security with organizational partners in Risk, Safety, Compliance, Privacy, Human Resources, Information Technology, Nursing, Facilities, and other critical functional areas, to include membership in appropriate committees, workgroups, and participation in recurring meetings and information exchanges. Develop Risk-Based Staffing plans which result in the assured staffing capabilities needed to safeguard people, property, assets, and interests at all locations within the assigned geographic footprint:Co-create plans with site security leads to ensure shared understanding, alignment, and buy-in of staffing solutions.Tailor solutions to be in direct alignment with considerations unique to each site, to include community standards, service lines, patient/visitor volumes, physical layout, and employee perceptions of safety.Ensure post and patrol instructions are relevant and focused on mitigating reasonably foreseeable risks and continuously revised considering incident analysis, risk assessment findings, investigative findings, and process inquiry.Ensure staffing is blended with security technology and operational processes to result in coherent and optimized solutions. Manage security staffing and other vendor contracts while leveraging national competencies and cross-regional Best Practices to deliver superior results in the areas of service and quality while operating with high levels of employee engagement and cost effectiveness.Employ a serving leadership approach to optimize performance and employee engagement.Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback to afford all team members the maximum opportunity to be highly successful.Provide Leader Development to optimize Frontline performance and engagement; cultivate next-generation security leaders and contribute to career paths for security leaders; operate with an eye toward continuity and succession.Actively manage the performance of outsourced/contract security partners using key performance indicators, progress against goals, and performance relative to targets to drive continuous improvement and operational excellence.Effectively build zero-based, fully rationalized security budgets that sit atop well-reasoned operational assumptions. Monitor performance monthly and provide fact-based variance explanations. Achieve budget targets while consistently delivering quality and service in fulfillment of program expectations. Identify, implement, and measure the effectiveness of specific programs/initiatives which contribute to Affordability. Basic Qualifications: Experience Minimum ten (10) years senior security management experience. Minimum fifteen (15) years security operations/risk management experience. Education Bachelor's degree in Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, or related field from an accredited college or university. License, Certification, Registration N/A Additional Requirements: Experience and expertise with risk assessments & mitigation, threat management, investigations & loss prevention, security technology integration, measurement & analytics, security-related policy development, business continuity, budgeting, contract/vendor negotiation and management. Must be able to work in a Labor/Management Partnership environment. Must be adept with measuring key program metrics, KPI, Executive Reporting, building effective Business Cases which effectively rationalize resource allocation and implementing new programs and initiatives. Must be able to work through the absence of established processes. The person selected for this role will be a key change agent for process-creation, process improvement, hard-wiring, and to implement effective monitors and controls. Preferred Qualifications: Prior experience with security organizations or law enforcement agencies protecting people and assets of organizations of 50k people and larger preferred; ideally with geographically-dispersed teams. Professional affiliation with the International Security Management Association (ISMA), the Association of Threat Assessment Professionals, other Criminal Justice/Public Safety organizations, and/or the International Association for Health Care Security and Safety (IAHSS) preferred. Member of the National Healthcare Anti-Fraud Association or Association of Certified Fraud Examiners valued. Master's degree in any field from accredited college or university; MBA preferred; advanced/senior law enforcement/executive development training preferred. Primary Location: Oregon,Portland,Kaiser Permanente Building 500 NE Multnomah St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Facilities Services Department: Security Services Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.