Adventist Health System Altamonte Springs, FL, USA
Dec 06, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Revenue Cycle Analyst - Intermediate works independently with minimal supervision on projects of moderate complexity identifying ways that revenue cycle technology improves workflow, and successfully engages in multiple initiatives simultaneously. Is involved in activities that cover analysis, design, configuration, testing, and implementation as well as application support, performing troubleshooting, and issue resolution. Participates in mentoring less experienced team members. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : • Analyze operational requirements and system capabilities to propose effective solutions. Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. Analyzes business and user needs and documents business requirements at an intermediate level. • The Revenue Cycle Analyst works independently with minimal supervision on projects of moderate complexity and successfully engages in multiple initiatives simultaneously. • Complete application configuration changes. Obtain change control sign off. Configures application changes according to standards. Document application changes, testing plans, testing results and project requirements in the AIT Revenue and Administrative Systems approved tool for Knowledge Management. • Test configuration and workflow changes. Develop test scripts. Performs unit, system, and integration testing per standards and documents outcome. • Optimizes, maintains and supports application/system as required. Provides on-call support, Troubleshoot and resolves moderate production support issues. Initiates escalation procedures. • Communicates application issues with vendor per vendor's reporting process. Ability to use own cell phone for texting and phone call communication. Able to respond to issues while on call within 30 minutes of being contacted. • Participates in collaboration and communications with internal and external stakeholders within multiple venues. • Identifies data integrity issues and analyzes data and process flows for process improvement opportunities. Performs data analysis to include the use of CCL or other technical tools in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal supervision. • Creates and provides department and/or customer documentation as it relates to AIT Revenue and Administrative Systems solutions. Trains the customer on how to use revenue cycle applications with intermediate expertise. Provides Go- Live Support to include necessary travel to AHS facilities within Florida and out of state. • Performs other duties as assigned. • Works closely with Team Lead or Manager when researching, planning, building, and implementing approved projects. Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately manages and escalates risks and issues. • Oversees projects with minimal supervision to include the planning, design, execution and on-going monitoring of activities to ensure successful completion and meeting of deadlines. • Acts as super user to application, trains and mentors new employees with some coaching. • Use CCL, Scripting and a database knowledge to research and problem solve technical issues at an intermediate level KNOWLEDGE AND SKILLS REQUIRED : • Knowledge of software development, revenue cycle systems implementation and systems development lifecycle. • Displays strong customer service skills. • Strong interpersonal and teamwork skills. • Conceptual and practical understanding of various training techniques for users with various learning styles. • Intermediate knowledge of HL7 concepts and operating within an Integrated HealthCare applications environment. • Intermediate ability to manage multiple tasks within deadline constraints. • Basic CCL/SQL knowledge and relational database knowledge. KNOWLEDGE AND SKILLS PREFERRED: • None EDUCATION AND EXPERIENCE REQUIRED : • Associate's degree in Healthcare, IT, Computer Science, or related field OR 3 years' experience evaluating and analyzing revenue cycle systems features and functionality for problem solving or equivalent work experience. • 1-year experience developing training materials for users of various skill level. • 1-year experience documenting workflow design and identify areas for improvement. EDUCATION AND EXPERIENCE PREFERRED: • Working knowledge of ITIL principles. • Bachelor's degree in Healthcare, IT or Computer Science This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.