Kaiser Permanente Denver, CO, USA
Oct 08, 2019
Description: The Regional Security Leader is an accomplished and visionary leader and security subject matter expert with demonstrated success leading and managing all facets of a large and comprehensive security program. The Director delivers expertise and coherence across their assigned region while ensuring consistent and repeatable service delivery, effective integration, alignment, and unity of effort between frontline, area, regional, and national levels of Kaiser Permanente to establish and maintain a strong and adaptive security posture that aligns with organizational risk tolerance and business strategies. Responsibilities include directing and managing geographically-dispersed security teams to safeguard people, property, assets, and interests in support of the core business of providing high-quality and affordable healthcare. Facilities within the scope of responsibility (generally numbering between 125-400) may include a wide variety of caregiving settings -- hospitals, ambulatory surgical centers, medical office buildings, clinics, et al -- and other sites which could include pharmacies, administrative office buildings, data centers, and other types of facilities. The Director will be a single-source security subject matter expert for their region who provides security solutions, alternatives, and recommendations across the full spectrum of the service line, to include (but not limited to) threat management/preventing workplace violence, access control, technology integration, risk-based staffing, training, contract management, policy-development, investigation & loss prevention, incident reporting/critical notifications, analysis, program measurement, continuous improvement, crime prevention, risk assessment & mitigation, law enforcement liaison, special event support, leader development, and governance. The well-qualified candidate will have extensive experience effectively applying security principles in complex and dynamic operational settings; have well developed business acumen and competencies; be an exceptional communicator; have a strong service orientation; and be skilled at problem-solving, decision-making, Business Plan development, and program execution to achieve desired outcomes. The north star for this position is to mitigate reasonably foreseeable risks for the ultimate purpose of providing a safe environment to enable the delivery and receipt of high-quality healthcare. Essential Responsibilities: Provide direct and tailored security services to Regional, Intermediate, and Frontline Leaders within the assigned geographic area; deliver consistent and repeatable security services in alignment with the National Program:Serve as a single-source security subject matter expert to provide security solutions, alternatives, and recommendations across the full spectrum of the service line.Tailor processes and procedures to mitigate the unique risks posed to each entity within the region.Be immediately responsive to assigned Regional Leadership Team and functional peers as a security/risk SME and Trusted Advisor to the business.Provide incident-based, time-sensitive notifications to key stakeholders per protocol.Monitor/measure key performance indicators daily; continuously drive program/process improvements.Correlate data and information to arrive at higher-order knowledge; create graphic representations which measure program status and outcomes in all major areas; contribute to Executive Dashboards at Regional and Area levels to facilitate effective decision-making.Actively manage the threat environment to prevent or minimize the effects of Workplace Violence:Actively manage threats and risks along the full spectrum of workplace violence (inclusive of all types/sources); implement workplace violence prevention programs to achieve compliance (in states where legislated) and to achieve risk-mitigating capabilities/effectiveness in all states of operation.Leads and sets the overall strategic direction, administration, and implementation of the threat management program for any/all facilities in assigned Region, to include hospitals, medical centers, urgent care centers, outpatient facilities, administrative office buildings, data centers, and unique practices that may not be location-based (such as Home Care Services).Utilize the threat management reporting system to identify incidents and trends for areas of actual or potential harm. Monitor and manage threat management unusual occurrence reports and incident reports. Collaborate with appropriate departments to collect, analyze and trend data from multiple reporting systems/sources to identify opportunities to improve threat management.Implement relevant and tailored measures to mitigate risks that are identified through reporting, rounding, observation, and best practices.In collaboration with the Regional Threat Management team and leaders, identify opportunities to proactively intervene in threat management situations. Coordinates follow up and responses to threat incidents. Collaborates with various care delivery teams and other departments to address and respond to workplace violence incidents. Collaborates with Electronic Medical Record staff to maintain standardized documentation processes. Functions as an independent and objective body, evaluates, promotes, and rectifies regional threat management safety issues/concerns. Upholds team-based care communication and collaboration standards.Provide direction to managers in addressing issues related to workplace violence and patient/family aggression that either disrupts or has the potential to disrupt the caregiving environment or which tangibly threatens the safety of KP members, staff, physicians, or any person in a KP facility.Assist in operational assessments and intervention with situations that pose a threat to the safety of the organization, patients, members, visitors and staff.Offers consultative services and works with leadership and threat management teams to develop and implement a plan for communications, outreach and education to foster development of comprehensive response plans.Ultimate focus: create a safe environment for the delivery and receipt of high-quality healthcare.Deliver Core security solutions, alternatives, and recommendations in support of Assigned Region across the full spectrum of the security services:Create and adopt relevant policies, inclusive of providing training and ensuring operational integration of policy requirements; ensure policies are aligned with/supportive of other Regional and KP National policies.Implement daily shift reviews, incident reporting, incident inquiry, and use of analytical results to optimize security staffing, technologies, and processes.Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery of healthcare and supporting operations.Provide crime prevention and education/awareness tailored to varying populations within Regional units to reduce crime, reduce loss, foster a positive culture of security, and improve employee perceptions of safety.Maximize the effectiveness of access control technologies and protocols by intelligent provisioning, de-provisioning, self-audits, and quality control to appropriately enable access of the right people to the right places at the right times for the right reasons.Ensure security technology edge devices are placed in accordance with Design Standards and Security Management Plans and configured in operationally relevant and effective ways to mitigate reasonably foreseeable risks and facilitate Event Reconstruction.Actively manage the repair and maintenance of technical security equipment to achieve a daily operational readiness rate of > 99% to optimize KP's investment in end devices, to enable a robust capability for event reconstruction, and to contribute to more successful investigative outcomes. Ensure Facility Security Plans are current, relevant, comprehensive, compliant, and operationally useful.Partner with key stakeholders to conduct Risk Assessments and work aggressively to mitigate risks identified in assessment recommendations.Accept responsibility from the Security Technology Integration Project Management Team for the security dimensions of new construction, expansion, and renovation projects during the hand-off phases of pre-commissioning, commissioning, and project completion.Effectively integrate security with organizational partners in Risk, Safety, Compliance, Privacy, Human Resources, Information Technology, Nursing, Facilities, and other critical functional areas, to include membership in appropriate committees, workgroups, huddles, and participation in recurring meetings and information exchanges.Effectively manage security staffing (whether contract/outsourced, proprietary, or a hybrid model) and other vendor contracts; leverage national competencies and cross-regional Best Practices; operate with high levels of employee engagement and cost effectiveness:Employ the KP National staffing model - tailored locally -- to achieve a risk-rationalized staffing posture.Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback to afford all team members the maximum opportunity to be highly successful.Employ a serving leadership approach to optimize performance and employee engagement; remove barriers.Provide Leader Development to build the next generation of security leader; create career paths for security leaders; operate with an eye toward continuity and succession.Actively manage the performance of outsourced/contract security partners using key performance indicators, progress against goals, and performance relative to targets to drive continuous improvement and operational excellence; ensure invoice accuracy; minimize overtime; actively manage effective deployment.Effectively build zero-based, fully rationalized security budgets that sit atop well-reasoned operational assumptions. Monitor performance monthly and provide fact-based variance explanations. Achieve budget targets while consistently delivering quality and service in fulfillment of program expectations. Identify, implement, and measure the effectiveness of specific programs/initiatives which contribute to Affordability. Basic Qualifications: Experience Minimum five (5) years' experience supervising 6 or more other Manager-level employees and fifty (50) or more indirect reports. Minimum ten (10) years' security experience with a major corporation and/or law enforcement, military, intelligence, or private sector security organization. Education Bachelor's degree in Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, or related field from an accredited college or university. License, Certification, Registration N/A Additional Requirements: Prior experience with security organizations or law enforcement agencies protecting people and assets of organizations of 50,000 people and larger preferred; ideally leading geographically-dispersed teams. Experience and expertise with risk assessments & mitigation, threat management, investigations & loss prevention, security technology integration, measurement & analytics, security-related policy development, business continuity, budgeting, contract/vendor negotiation and management. Must be able to work in a Labor/Management Partnership environment. Must be adept with measuring key program metrics, KPI, Executive Reporting, building effective Business Cases which effectively rationalize resource allocation and implementing new programs and initiatives. Automation savvy; highly proficient with software programs, desktop publishing and audio-visual equipment and materials. Strong project management skills. Strong customer focus and service orientation. Strong interpersonal skills and ability to successfully resolve conflict. Strong oral and written communication skills. Must be able to work through the absence of established processes. The person selected for this role will be a key change agent for process-creation, process improvement, hard-wiring, and to implement effective monitors and controls. Preferred Qualifications: Experience in de-escalation techniques preferred. Knowledge of and practice experience in seclusion and restraint reduction in an acute care environment preferred. Certified Workplace Violence and Threat Specialist (WVTS) or Workplace Violence Prevention Specialist preferred. Experience with NIMS, ICS and/or HICS incident management structures preferred. Professional affiliation with the International Security Management Association (ISMA), the Association of Threat Assessment Professionals, other Criminal Justice/Public Safety organizations preferred MBA preferred. Master's degree in any field from accredited college or university preferred. Advanced/senior law enforcement/executive development training preferred. Primary Location: Colorado,Denver,Regional Office - Colorado 10350 E. Dakota Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Facilities Services Department: Security Services Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.