HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: Work From Home SCHEDULE: Full-time Why Parallon? Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors. Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services. We offer one of the broadest portfolios of solutions across the United States and internationally. JOB SUMMARY The Local Access Coordinator 2 provides services to provision user access to Parallon / HCA systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests. The Local Access Coordinator 2 is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage. Additional support duties include employees and clients of the Parallon Shared Service Centers across the country. GENERAL RESPONSIBILITIES •Provisions, maintains, and removes security privileges for users of HCA systems. •Participates in development/review of division security processes/procedures under supervision of Regional User Access Manager. •Partners with facility Human Resources, facility IT team and business owners to define and maintain role based access •Maintains eSAF Tools and documentation •Provides education to Division / SSC management and business partners •Coordinates efforts with other LSC teams to provision access •Works with the Division / SSC / Corporate Service Desk and provides necessary security/tier 2 support for user access incidents •Works with members of the corporate/desktop/network teams and other workgroups within IT&S on projects and initiatives as needed. •Represents LAC and User Access group on project teams as needed. •Provides after-hours and on-call support, as needed. •Adheres to and supports HCA IT&S standards, policies, and procedures. •Maintains and protects confidentiality with regard to all aspects of patient care and employee information. •Adheres to Code of Conduct and Mission and Value statements. •Performs other duties as assigned •Mentor and assist LAC 1 staff in their duties as assigned EDUCATION High School Diploma required Bachelor's Degree preferred QUALIFICATIONS •Intermediate understanding of Identity Management principles and their application across computing platforms. •Excellent interpersonal, customer service and communication skills. •Ability to work both independently and collaboratively as a team player. •Ability to manage changing workloads while maintaining a sense of priorities and delivering quality service within required timeframes. •Adaptability, analytical and problem solving ability and attention to detail. •SharePoint technology understanding •InfoPath knowledge and understanding •Proficiency in using support software tools. •Customer service orientation and /or prior customer service training. •Strong understanding of HCA security-related procedures. PHYSICAL DEMANDS/WORKING CONDITIONS •Requires prolonged sitting, prolonged use of mouse, keyboard, multiple computer monitors, and some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to (25) pounds occasionally. Work is an office / home office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.