HCA Portsmouth, NH 03801, USA
Jun 26, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. Summary of Duties: Will oversee and manage effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA enterprise IT&S goals and objectives. Supervises: Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of IT&S would not supervise any employees). Duties Include But Are Not Limited To: IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management Develops Facility IT&S capital & operating budgets aligned with budget directives Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution) Coordinates the assignment of resources to IT&S projects, operations, & incidents Aligns & monitors the assignment of resources and related financial allocations to Facility programs Develops plans for the Facility technical environment with Division technical leaders Identifies and coordinates resolution of IT issues at the Facility Coordinates on-site management of Facility hardware & software Promotes & coordinates the management of compliance issues & projects Manages information security aspects for the Facility Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy Assists in development of Division and Corporate 3-yr IT strategic plans Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure Represents IT&S on appropriate business committees Owns the facilitation of multi-way communication with key constituents on IT&S matters Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms Promotes sharing of information through documentation and distribution of best demonstrated practices Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader Manages, monitors & executes the Facility's portfolio of projects Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit) Process Engineering: Improvement of Workflow through Technology, Utilization of Technology Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action Participates in Enterprise, Division, &Facility process improvement initiatives Governance: Support of Decision-Making Processes Educates key constituencies regarding IT governance processes & practices Communicates & supports IT governance processes & practices Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor Helps ensure accountability of IT&S Staff working in the Facility Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices Adheres to the Code of Conduct and Mission and Value Statements Assists with other duties as assigned Knowledge, Skills, and Abilities Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles A clear understanding of computer systems and corresponding support requirements Possesses strong written, verbal, and presentation skills Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment Strong understanding of HCA systems and procedures Strong analytical skills in budgeting, planning and policy maintenance and development Education College graduate required Experience: At least five years experience in an IT environment with direct supervision or team leadership required. Healthcare/hospital experience required. Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in the division will be required. OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.