HCA

Hospital Corporation of America is an American for-profit operator of health care facilities. It's based in Nashville, Tennessee and currently manages 168 hospitals and 116 freestanding surgery centers in the United States and United Kingdom.

HCA offers a wide variety of clinical and non-clinical opportunities, in settings ranging from large research hospitals with the latest technology, clinical trials and groundbreaking medical procedures, to community hospitals that combine clinical excellence with the intimacy of a hometown touch.

Your career with one of the nation’s leading providers of hospital and healthcare services starts here. Our company has many facilities and leaders but one common culture – a culture dedicated to compassionate and quality patient care. Our caring culture extends to both our patients and our people. We are committed to each other because, when we join together, our patients are cared for in the safest and most compassionate way.

Consider becoming a part of the HCA team today.

HCA Sunrise, FL, USA
Dec 18, 2018
Job Code: 10207-26628 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY The Implementation Consultant is responsible for supporting the implementation of small to medium size Managed Service Providers operational programs and incremental projects to existing programs. The Implementation Consultant is a professional who actively participates in the implementation by overseeing cross-workstream deliverables. The position requires a basic understanding and appreciation for Managed Service Providers operations and best practices. This position also requires a basic understanding of the Managed Service Providers workflow and various technology offerings. Implementation Consultant may have responsibility in one or more assigned focus areas within the project which may include the following responsibilities: analysis, design, build, testing, validation, and launch. They are accountable for obtaining and maintaining in-depth knowledge of the new or existing end-to-end solution model. Jointly with team leads, team members, assigned mentor, and with facility representatives, they align a future-state workflow and oversee system builds or modification to support the new workflow. They collaborate with other team members, and work across interdisciplinary workgroups, to accomplish these goals as a team. Other duties as assigned to support the Managed Service Providers implementation team. GENERAL RESPONSIBILITIES • Communicating project status within the implementation teams, with department representatives, and with higher levels; provide formal status reporting on a periodic basis to supervisory staff as requested. • Participating in application analysis, design, build, and validation sessions within assigned area (may include advanced design and workflow re-design). • Participating in other key project activities and meetings as assigned. • Coordinating and facilitating meetings as assigned; recording meeting minutes as assigned. • Designing and implementing future-state workflows by interacting with department representatives to analyze needs and translate these into system design. • Designing, building, and validating the application to conform to desired workflows. • Testing in a structured manner and documenting testing results. • Following established guidelines for system change control. • Tracking, updating, and resolving issues. • Collaborating with the Training Team in the design and development of role-based training programs to support the workflows to be implemented. • Supporting end-users onsite during go-live events. • Maintaining system documentation to enable ongoing support of the system. • Implementing approved changes based on customer-designated priorities. • Reviewing and testing new builds and releases prior to implementing in the production environment. • Identifying potential system enhancement needs. • Providing demonstrations of system functionality as necessary. REVELANT WORK EXPERIENCE 1 to 3 years EDUCATION College Graduate - Preferred SPECIAL QUALIFICATIONS • Ability to communicate clearly and effectively. Demonstrated oral and written communication skills required. • Possesses good organizational and presentation skills. Demonstrated presentation/public speaking skills and experience required. • Definitive analytical ability. Problem solving is a required core competency. • A comfort, or even preference, for an environment of discovery and uncertainty. Able to adapt to rapidly changing conditions and situations. • Possesses developed interpersonal skills to work in a high profile and fast paced team environment. Able to build strong working relationships. • Understands the importance of customer focus in order to build a solid reputation and maintain a high level of quality and satisfaction. ADDITIONAL INFORMATION • Travel required up to 25% • Typical work days and hours can vary depending on workload, schedules, and project deliverables. Last Edited: 12/17/2018
HCA Miami, FL, USA
Dec 18, 2018
Job Code: 25025-13660 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/17/2018
HCA Walterboro, SC 29488, USA
Dec 18, 2018
Job Code: 26685-13712 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/17/2018
HCA Nashville, TN, USA
Dec 18, 2018
Job Code: 25320-5625 Full-time No Weekends Senior Business Analyst Sarah Cannon , the Cancer Institute of HCA Healthcare, offers integrated cancer services with convenient access to cutting-edge therapies for those facing cancer in communities across the United States and United Kingdom. Sarah Cannon's cancer programs include individualized patient navigation provided by oncology-trained nurses, more than 1,000 stem cell transplants performed annually throughout the Sarah Cannon Blood Cancer Network, hundreds of clinical trials, and molecular profiling capabilities. Through its services, Sarah Cannon is providing state-of-the-art cancer care close to home for hundreds of thousands of patients, a number unmatched by any single cancer center. By bringing together a network of globally-recognized cancer experts, we are collaborating and sharing best practices that address every aspect of the cancer journey, from screening and diagnosis through treatment and survivorship. Sarah Cannon Research Institute is the research arm of HCA Healthcare's global cancer institute, Sarah Cannon. Focused on advancing therapies for patients, it is one of the world's leading clinical research organizations conducting community-based clinical trials throughout the United States and United Kingdom. Sarah Cannon's network of strategic sites includes more than 275 physicians who engage in research. The organization has led more than 260 first-in-man clinical trials since its inception in 1993, and has been a clinical trial leader in the majority of approved cancer therapies over the last 10 years. Summary of Key Responsibilities: The Senior Business Analyst works to acquire detailed understanding of business processes, drivers, roles and metrics related to a specific line of business within the Sarah Cannon organization. He/she proactively identifies opportunities to leverage technology or process design in delivery organization objectives. This includes serving as a liaison between the assigned Sarah Cannon organization and IT through the design, development, and implementation of processes, applications, and reports to support key business processes. He/she supports the process improvement efforts of the Operational Excellence team by supplying foundational data, recommending metrics to measure success, and implementing dashboards or reporting to track the change lifecycle of these efforts. He/she develops and maintains reporting tools necessary to support operations and the measure of organizational strategic metrics and objectives. Duties and Responsibilities Duties include but are not limited to: Aligned with assigned line of business as subject matter expert of business processes, handoffs, and interdependencies; conceptualize full system solutions to meet organization objectives Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff) Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process Determines methods to capture and baseline metrics that align to strategy and/or specific project requirements Designs, develops, and implements standard and ad hoc reporting to support business needs Offers consultation services to management around the creation of reporting Uses data to help make recommendations to management and leadership Provides leadership to Business Analysts and aids the Manager in accomplishing departmental objectives Minimum Qualifications Education: Minimum Required: Bachelor's Degree (4 year program) Preferred: Master's Degree (1-2 year program) Experience: Minimum Required: At least 3 years' experience in gathering business requirements (can be IT, finance or business requirements) Experience in process design and creation of data flows Strong communication and interpersonal skills to allow facilitation of business and IT objectives Report creation/maintenance experience Excellent written and verbal communication skills Preferred: 5+ years of Business analysis and/or process improvement experience Designing, developing and maintaining reports to support a growing organization Experience working on high profile technology and/or process improvement projects Six Sigma Green Belt Certification Do you find this opportunity compelling, if so we encourage you to apply? We promptly review all applications. If you are highly qualified you will hear from one of our recruiters. We are actively interviewing so apply today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 12/17/2018
HCA Nashville, TN, USA
Dec 18, 2018
Job Code: 10207-26740 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY The role of the data scientist is to use mathematics, programming and visualization to discover, in partnership with the business, opportunities and insights arising from HCA data systems. This role is firmly customer facing, with an expectation of constant contact, communication and iteration with both clinical and business customers to define questions, explore solutions and present results. As such the data scientist must be comfortable and capable of clearly communicating the nature and results of complex analytics to non-technical users in written, spoken and visual means. On the technical front the data scientist must be comfortable with 'data wrangling'. That is, the ability to identify, and extract raw data from primary transactions systems such as databases. Thereafter they must possess skills in programming to manage, transform and integrate with other datasets, in preparation for analytics. Typically this is performed in scripting languages such as Python or R. The analytic skills required are based principally in machine learning and statistics. The data scientist must have a working knowledge of regression and classification techniques such as logistic regression, boosting, SVM and neural networks. Moreover, the data scientist must understand the scientific process of hypothesis generation and testing, in particular data oriented discovery methodologies such as cross validation. Typically, these functions are performed in a mathematical environment such as R or Python. GENERAL RESPONSIBILITIES Duties and Responsibilities: Partners with colleagues and customers to achieve meaningful discussions regarding data outputs and feedback on usage activities. Extract data from primary sources reliably. Familiar with some HCA data architectures. Broaden skillset from initial to complementary: developers will hone skills in the basics of statistics/machine learning and statisticians will hone skills in programming and databases. Develop expertise in working with clinical, operational and financial data. Participate in team code reviews and testing. Write and test software in a variety of languages and platforms to rapidly reach solutions. Design and execution of unit and system tests. Holds discussions and prepares materials for colleagues and superiors. Leads debate and problem solving. Builds consensus. Forms discussions groups and leads meetings on topics. Encourages and seeks out opinions within and beyond team. Uses formal methodologies to understand and solve complex problems. Determines root causes, and applies the scientific method to test, validate and reformulate hypotheses. Forms recommendations. Treats change and new situations as opportunities for learning or growth. Focuses on the beneficial aspects of change and speaks positively about the change to others. Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change. Demonstrates the ability to help others adapt to change and to personally adapt to various work environments. Member of professional/community group related to data science and maintains strong internal and external network of peers. Compares and synthesizes multiple sources, bearing accuracy, omission and error in mind. Escalate to and collaborate with Enterprise Data Science Director on program issues and risks to identify solutions. Other duties assigned as necessary, to support Enterprise Data Science, the Data and Analytics Group, and IT&S. RELEVANT WORK EXPERIENCE Other preferred/required experience: Two years' experience developing data science solutions in academic setting OR industry EDUCATION Bachelor's Degree Required Other as Noted: Masters or PhD in Data Science-related field preferred. OTHER/SPECIAL QUALIFICATIONS Experience with multiple Machine Learning and Deep Learning frameworks. Demonstrated experience with one or more of R, Python, Julia, Scala, or other programming language Demonstrated experience carrying out and delivering data science solutions in either a business or academic setting (classroom projects do not qualify) PHYSICAL DEMANDS/WORKING CONDITIONS Prolonged sitting at a computer Last Edited: 12/17/2018
HCA Nashville, TN, USA
Dec 18, 2018
Job Code: 10201-123118 CORP Full-time No Weekends HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. Summary: The Project Assistant is responsible for assisting the Project Accountants and 2-3 Construction Managers with the flow of all construction project information and documents. Assists with making sure audit guidelines and department construction processes and procedures are carried out efficiently, effectively and accurately. Also is responsible for other administrative duties as needed. Duties include but not limited to: Audit/Inspection Responsibilities: Review contractor change requests for proper backup prior to review by the Construction Manager. Review and audit architect invoices to ensure billed items are in accordance with the contract and have proper support. Process State Review Agency invoices. Coordinate Contract Checklist and verify all contract documents have been received. Coordinate Preliminary Service Agreements and Environmental Agreements from proposals. Responsible for printing project reports from GEAC for incoming invoices. Assist Construction Managers in the coordination of the Batch Budget Package. Support Project Accountants will all duties as necessary and serve as a backup in their absence. This will require cross-training with the Project Accountants. As backup to the Project Accountant, duties will include reviewing and processing Contractor and Architect invoices for compliance in accordance with contract terms and ensuring all required supporting documentation is appropriate and accurate. This will also include communicating directly with contractor and architect firm personnel to resolve any billing issues. For changes to contracts (i.e., change orders, DCAs), must verify the dollar amount of the change does not exceed the budget. If budget will be exceeded, must prepare the Notice of Capital Change to increase the budget and get appropriate approvals. Administrative Responsibilities: Coordinate Preliminary Service Agreements and Environmental Agreements from proposals. Work with the Construction Manager and Project Accountant to initiate the agreement, send it to the vendor for review and signature, and track to make sure the agreement is returned timely. When the vendor signed agreement and supporting documents are returned, the appropriate eBuilder process is started. Upon completion of the approval process, the executed agreement is returned to the vendors. Responsible for printing project reports from GEAC for incoming invoices; confirm project numbers, vendor number, and commitment numbers. Note any discrepancies for the Project Accountants. Support Project Accountants with all duties as necessary and serve as a backup in their absence. This requires cross-training with the Project Accountants. Receive electronic files from vendors (e.g., testing reports, status reports, etc.) and upload into the eBuilder system. Research and retrieve documents from offsite storage using the Versatile program. Distribute various weekly reports to Construction Managers. This position is the greeter for the Construction Managers. Answering incoming telephone calls for the Construction Management team is important to make a good impression and provide a consistent image as a high performing service provider. Calls are to be answered and directed or messages recorded as appropriate. Telephone answering duties will expand to include other departmental groups and on occasion the entire department as other assistants are absent or need to be away from their desks. This position will schedule all construction team meetings and coordinate sending out meeting requests, securing meeting rooms, ordering food, etc. as needed. Coordinate travel and hotel arrangements for construction manager team, as requested. Prepare expense reports and ensure invoices are submitted in a timely manner. Responsible for all logistics and special activities required to set up for construction meetings Prepare Construction Manager's Expense Reports via Concur, and maintain copies as appropriate. Coordinate and schedule conference calls as needed. Knowledge, skills and abilities: Must be detail oriented with a concern for accuracy and timeliness. Must be able to prioritize workload, be a self-starter, able to multi-task, and work in a fast-paced environment. Must be proficient in Microsoft Office applications (Excel, Word, etc.) Must be able to work with diverse personalities. Must have solid interpersonal skills. Experience: 3-7 years Construction knowledge (previous work experience with a Contractor or Architect) is preferred. Education: College graduate is preferred. However, work experience may be substituted for education. INDKD Last Edited: 12/17/2018
HCA Nashville, TN, USA
Dec 18, 2018
Job Code: 10207-26718 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Consulting SDET (Software Development Engineer in Test) is a technology strategist that works closely with the QA Directors and AVP to be at the forefront of ensuring that HCA IT&S upholds and continually improves Quality Assurance and Quality Control standards and processes as we develop and deliver quality solutions. The Consulting SDET will assist in maintaining the QA automation architecture, strategy, support, and training. In addition, the Consulting SDET will be driving towards continuous improvement and building and implementing an Iterate/Agile automation strategy. Provides leadership in the research of industry trends and assessment of new IT&S testing tools and ensures new developments, industry trends and improvements are implemented, as applicable. Oversees and performs all aspects of the management and support of IT&S testing toolset, which includes development of standards, implementation, and ongoing support. Leads, mentors and coaches Associate Testing Tools Analysts, Testing Tools Analysts I & II, and Senior Testing Tools Analysts. GENERAL RESPONSIBILITIES Maintains and grows knowledge and experience in area of Software Automation Testing/Quality Assurance. Demonstrates solid understanding development skills and drives the development/implementation of the QACoE automation strategy. Provides technical oversight and leads development of automation frameworks via extensive hands on experience in project management, job scheduling and prioritization techniques, modern software testing, software design and development tools, software development methodologies, problem tracking tools and software deployment processes (e.g., Agile, Waterfall, .net, Java, SQL, TFS, C#, UFT, JIRA, Microsoft VSTS, Selenium, ,etc.). Provides leadership in the management, development, and support of all test automation efforts. Creates and maintains testing tools processes and procedures to ensure alignment to test automation requirements. Provides consultant level expertise to test automation efforts outside of Testing Technology team. Provides leadership in all aspects of ensuring IT&S testing tools meet the needs of the user community and align with defined testing tools processes. Consults in project planning efforts which may introduce significant technical or operational risk to the IT&S testing toolset. Maintains and upgrades Test Automation Tools as appropriate. Builds, develops, and grows business, IT&S and vendor/development relationships important to the success of the test automation. Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the department to ensure effectiveness, efficiency, and service excellence. Contributes to a positive environment for the testing team staff including open, honest communication and a clear path to escalate risks and issues. Facilitates fast and efficient decision-making required for progress on the project. Coaches, mentors and motivates test team members and contractors, and encourages them to take positive actions and accountability for their assigned work. RELEVANT WORK EXPERIENCE 7 or more years EDUCATION Bachelor's Degree - Required OTHER / SPECIAL QUALIFICATIONS • Excellent written and verbal communications. • Well-developed quantitative skills and analytical thinking. • Adaptable and flexible, with the ability to handle ambiguity and changing priorities requiring critical thinking skills. • Ability to manage multiple projects and priorities. • Passion for quality and great attention to detail. • Creative thinker, always looking for a "better way" to deliver value. • Professional demeanor and positive attitude; customer service orientation. • Ability to gain cooperation from a wide variety of resources, including upper management, clients, and other department staff; the ability to manage tension among team members. • Successful experience working with remote teleworking team members. • Comprehensive understanding of software testing tools. • Comprehensive understanding of the software testing lifecycle. • Hands-on experience in building test automation frameworks and QA process re-engineering centered on automating test execution. • Technical knowledge and hands on experience should include project management, job scheduling and prioritization techniques, modern software testing, software design and development tools, software development methodologies, problem tracking tools and software deployment processes (e.g., Agile, Waterfall, .net, Java, SQL, TFS, C#, UFT, JIRA, Microsoft VSTS, Selenium, ,etc.). PHYSICAL DEMANDS / WORKING CONDITIONS This job is a largely sedentary role operating in a typical office setting, routinely using standard office equipment such as computers and phones and requiring speaking, hearing, fine motor dexterity, and occasional overtime. Last Edited: 12/17/2018
HCA Jacksonville, FL, USA
Dec 15, 2018
Job Code: 26685-13663 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/14/2018
HCA Anchorage, AK, USA
Dec 15, 2018
Job Code: 25026-13677 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/14/2018
HCA Nashville, TN, USA
Dec 15, 2018
Job Code: 10207-26676 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. The role requires working closely with data science teams, frequently in a matrixed environment as part of a broader project team. As a senior-level position the role requires 'self-starters' who are proficient in problem solving and capable of bringing clarity to complex situations. The culture of the organization places an emphasis on teamwork, so social and interpersonal skills are equally important as technical capability. Due to the emerging and fast-evolving nature of Big Data technology and practice, the position requires that one stay well-informed of technological advancements and be proficient at putting new innovations into effective practice. Responsibilities This role will provide application development for specific business environments. Focus on setting technical direction on groups of applications and similar technologies as well as taking responsibility for technically robust solutions encompassing all business, architecture, and technology constraints. Responsible for building and supporting a Hadoop-based ecosystem designed for enterprise-wide analysis of structured, semi-structured, and unstructured data. Manage and optimize Hadoop/Spark clusters, which may include many large HBase instances Support regular requests to move data from one cluster to another Manage production support teams to make sure service levels are maintained and any interruption is resolved in a timely fashion Bring new data sources into HDFS, transform and load to databases. Work collaboratively with Data Scientists and business and IT leaders throughout the company to understand Big Data needs and use cases. Qualifications Required A successful candidate will have: Bachelor's degree in Computer Science, or related discipline; with at least 5 years of equivalent work experience. Strong understanding of best practices and standards for Hadoop application design and implementation. Hands-on experience with Cloudera Distributed Hadoop (CDH) and experience with many of the following components: Hadoop, MapReduce, Spark Streaming, Impala, Hive, Solr, YARN Java, Python, or Scala SQL, JSON, XML RegEx Sqoop Avro, Parquet Flume, Kafka Experience in developing MapReduce programs using Apache Hadoop for working with Big Data. Experience having deployed Big Data Technologies to Production. Understanding of Lambda Design Architectures and Real-Time Streaming Ability to multitask and to balance competing priorities. Requires strong practical experience in agile application development, file systems management, and DevOps discipline and practice using short-cycle iterations to deliver continuous business value. Ability to define and utilize best practice techniques and to impose order in a fast-changing environment. Must have strong problem-solving skills. Strong verbal, written, and interpersonal skills, including a desire to work within a highly-matrixed, team-oriented environment. Preferred A successful candidate may have: Experience in Healthcare Domain Experience in Patient Data Hardware/Operating Systems: Linux UNIX Distributed, highly-scalable processing environments Networking - basic understanding of networking with respect to distributed server and file systems connectivity and troubleshooting of connectivity errors Databases: RDBMS - Teradata Other Languages - Java, Python, Scala, R Build Systems - Maven, Ant Source Control Systems - Git, Mercurial Continuous Integration Systems - Jenkins or Bamboo Config/Orchestration - Zookeeper, Puppet, Salt, Ansible, Chef, Oozie, Pig Certifications (a plus, but not required): CCDH (Cloudera Certified Developer for Apache Hadoop) Other: Prolonged sitting at computer Ability to participate in after-hours support Last Edited: 12/14/2018
HCA Charleston, SC, USA
Dec 15, 2018
Job Code: 26685-13721 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/14/2018
HCA Nashville, TN, USA
Dec 14, 2018
Job Code: 10207-26577 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY The Manager of Clinical Integration Systems is a "hands on" position responsible for the leadership, direction, design, development, customization and maintenance of clinical integration systems. While the clinical integration space is very broad this position will initially focus on the support, project implementation and roadmap for the dbMotion product. Four current projects underway in this space include: Acquisitions - ongoing for 2019 MyHealthOne - Mobile integration and scalability to include 2-6 years of data Patient Keeper Integration - Integration between the HIE and Patient Keeper Regulatory Growth - ONC TEFCA integration and/or query response model Responsibility for the coordination of cross-functional teams of product analysts, engineers, developers and business process experts on strategic programs, projects and activities. Brings key stakeholders together to set future technology direction of the system. Leads in the relationship with vendors and business owners for the product. Supervises 3-5 product analysts that directly report to this position. MAJOR RESPONSIBILITIES 10% Establish and maintain strong relationships with business owners and IT technology stake holders. 30% Establish product direction and enhancements based upon business owner requirements, gathering support and driving completion of project work, governance approval, and vendor commitments Ensures that applications meet the company's security standards or possess a roadmap to achieve the standard. Ensure quality in the definition and development of project pack deliverables and associated specifications by using best practices and processes. Responsible for the full life-cycle from design, development, testing, product release and maintenance. Responsible for the development and utilization of metrics to measure productivity and effective operational process. Present to leadership project-related information (e.g. project proposals, plans, updates, issues and recommendations. 20% Coordinate across department team of IT and clinical professionals in the successful development and delivery of the required solutions. 30% Administrative /Staff Development Staff development and team building Staff yearly Performance Review Prioritization of task and allocation of resources to meet deadlines 10% Coordinating with vendor services and to ensure deliverables to contracts and statements of work. EXPERIENCE Relevant Work Experience 7-10 years Management Work Experience 3-7 years EDUCATION College Graduate Required Undergrad SPECIAL QUALIFICATIONS Required Solid working knowledge of IHE standards and experience with Healthcare Integration. Proven leadership ability with strong development processes and practices experience background. Excellent oral, written and presentation skills. Preferred Experience with IBM Initiate or similar Employee Master Patient Index solutions. Clinical Experience PHYSICAL DEMANDS/WORKING CONDITIONS 10% to 15% Travel Required Typical work week hours can vary depending on workload and project deliverables. Monthly downtimes, midnight to morning hours - varies based on amount/complexity of changes Last Edited: 12/13/2018
HCA Nashville, TN, USA
Dec 14, 2018
Job Code: 10210-26689 Full-time No Weekends At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. That's more than just a privilege. At HCA, it is our calling. Since our founding nearly 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can make a difference in people's lives and build a thriving, healthier world. Reporting to the Manager of Creative Strategy, and working closely with the Sr. Creative Video Strategist and Consulting Creative Strategist (Team Lead, Video & Events), the Studio Production Specialist will manage and serve as in-house production specialist for the video and photography studio space on HCA's Corporate Campus, responsible for beginning-to-end production of studio projects, including photography, videography, editing, and delivery to clients, along with executive/leadership headshots and HCA Healthcare video archiving. This role will establish and uphold brand standards for all studio developed content. General Responsibilities: • Serving in all production capacities (audio, camera, editing, and delivery) for videos using the studio in Building 2 on the Corporate Campus-these could be educational/lecture video, executive presentation interviews, panel discussions, among others. • Serving as resident executive and leadership headshot photographer for photo sessions in the studio and various other photography needs • Photography retouching, editing and delivery • Establishing and executing video brand standards for studio-produced videos • Managing the transfer of historical HCA Healthcare videos into usable video formats • Archiving and logging both historical video and usable b-roll footage from current productions, creating a brand-standard video library • Versioning of videos for markets/divisions/facilities • Providing production and post-production support for various other video productions • Managing Studio A/V equipment • Creating a system and process for scheduling use of the studio and managing Creative Service department and client studio schedule • Intaking and managing studio client project requests • Managing studio inventory, props and equipment Portfolio: In order to be considered please submit an online portfolio along with your resume Competencies: Professional: Strong video production and post-production skills. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Clearly communicates video production details, patiently educating and directing others who may have varying degrees of understanding and skill; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings; has solid understanding of client deliverables and the ability to take responsibility for them. Vision: Identifies strategic issues, opportunities and risks; clearly communicates links between the organization's strategy and the department's goals; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities. Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; makes decisions with an eye to the impact on others and on the organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions and has difficult conversations when necessary. EXPERIENCE: • 3-5 years of experience producing videos as camera operator, video editor and photographer EDUCATION: • Bachelor's degree preferred SPECIAL QUALIFICATIONS: Please submit an Online Portfolio for consideration #LI-PT1 INDKD Last Edited: 12/13/2018
HCA San Antonio, TX, USA
Dec 14, 2018
Job Code: 25388-89729 Full-time Evenings (rotating weekends) WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Mentors, trains and supports entry-level technical analysts Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have three years IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/14/2018
HCA Dublin, GA 31021, USA
Dec 14, 2018
Job Code: 26685-13714 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/13/2018
HCA Nashville, TN, USA
Dec 14, 2018
Job Code: 08942-158063 Full-time No Weekends JOB TITLE: Technology Specialist GENERAL SUMMARY OF DUTIES - Assure that the Patient Account Services obtains maximum benefits information systems network integration. Promote teamwork to meet organizational goals and objectives. Maintain PC Network and Servers to provide maximum systems availability and performance. SUPERVISOR - Network Manager DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Follow through on all requests for repair and/or software problems from end users • Investigate and resolve issues related to PCs, telecommunications and/or printers • Maintain knowledge of Corporate policies and procedures • Demonstrate the ability to remain current with a rapidly advancing industry involving highly technical • equipment and issues • May require a strong working knowledge of PBS systems, telecommunications, and managerial • concepts in PBX environment. • Manage LAN, WAN, PC, and voice technologies • Continuously make recommendations for process improvements • Trend issues to identify prevention opportunities • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" • Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing • Customer orientation - establishes and maintains long-term customer relationships, building trust and • respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, • procedures and systems • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate • properly, spell correctly and transcribe accurately • Technology skills - Requires knowledge of computer systems, operating systems, networks, and common software packages available to support database and spreadsheet applications. General knowledge of relevant system support and troubleshooting. EDUCATION • High school diploma or GED required • Continuing education in data processing related fields preferred EXPERIENCE • At least 2 years experience in PC maintenance required • Relevant education may substitute experience requirement CERTIFICATE/LICENSE - N/A #ParallonBCOM Last Edited: 12/13/2018
HCA Nashville, TN, USA
Dec 14, 2018
Job Code: 10207-26669 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY The foundation of the HealthTrust model is a patient-focused mission, led by experienced clinical leaders and member advisory boards who conduct a rigorous product vetting and approval process. This industry-differentiating process drives all procurement activities and decisions, ensuring that member requirements are addressed and that there will be a strong commitment to on-contract purchasing. HealthTrust Technology Innovation is a Division of HCA Information Technology & Services that is responsible for designing, developing, and deploying products to internal business supporting Group Purchasing as well as products for our Supply Chain division and its business units. The employee in this Senior Project Manager (PM) role will be responsible for planning, organizing and monitoring multiple and/or complex projects. Serving as a combination scrum master/project manager, this person will serve as scrum master supporting the development team, internal partners, and customers. This project manager's purpose is to serve as an informal team leader, a scrum master, modeling positive attitude and work ethic. She/he will focus on team dynamics and health while supporting the team in achieving its delivery goals. GENERAL RESPONSIBILITIES The Senior Project Manager should demonstrate an understanding of complex ideas, attentive listening and clear written and verbal communication. They should also demonstrate leadership qualities by leading a project team through complex projects, changes and ambiguity. They take responsibility for obstacles and make sure that problems are resolved, enabling their team to progress and succeed. They will also fulfill a cross-team collaboration role, in which he/she manages dependencies and internal customer relationships. Reports to Program Manager or PMO Director. KEY PERFORMANCE MEASURES • Supports the Team in delivering projects/goals on time, high quality and meeting customer expectations • Effective team leadership (informal) • Risk identification and management • Dependable project communication with IT and business leadership • Responsive to customer requests while operating within established prioritization process • Produces concise and compelling written communications SPECIFIC RESPONSIBILITIES Plans, coaches, shepherds, organizes, and monitors multiple work streams or projects Works with Team on the effective application of Agile practices, coaches the Team towards excellence in delivery and team health. Ensures sprint objectives and project goals are clear, ensures team practices are established and followed (e.g. daily scrum, backlog grooming, planning, retrospectives) supports by identifying and removing impediments, facilitates continuous improvement Gathers required data to evaluate objectives, goals, and scope of projects and specifications Proactively identifies and mitigates project risks while coordinating with other PMs and/or Scrum Masters on cross team / program dependencies and sequencing Plans and controls scope for complex, ambiguous or fluid projects or goals Assesses and manages impacts due to new are changing work requests from customers and partners Helps coordinate, plan, and facilitate sprint and Quarterly planning sessions for Team (Planning, Demos, Code Reviews, Retro) while facilitating coordination with other Teams Communicates effectively within the Team, across Teams and with customers. Coaches more junior team members RELEVANT WORK EXPERIENCE 5 or more years EDUCATION Bachelor's Degree- Preferred OTHER/SPECIAL QUALIFICATIONS Preferred experience includes: • 5-10 years of relevant work experience in the Healthcare IT industry, analytics data processing, Group purchasing, or Supply Chain • Project planning and implementation • Implementing projects using Agile/Scrum/Kanban methods • Working as part of a dedicated delivery team and managing flow, priorities, risks, issues • Developing budget estimates and managing project financials • Planning and facilitating effective meetings (face to face and remote techniques) • Coordination across various stakeholders and dependent teams • Preparing and delivering statuses and other communications to all levels of leadership PHYSICAL DEMANDS / WORKING CONDITIONS • Office environment, may be asked to travel approximately 10% of the time Last Edited: 12/13/2018
HCA Brentwood, TN, USA
Dec 14, 2018
Job Code: 10207-26535 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY What makes IT&S unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. HCA IT&S Project Manager II's are innovative individuals who use creativity and stakeholder partnerships to deliver business value. Project Manager II's manage projects of medium to large size, visibility, and complexity levels and communicate across multiple channels including IT&S and Business Operations, to define an initiative's scope, schedule and budget with minimal supervision. Project Manager II's have ownership from initiation, to development of the defined results through deployment of the product, including turnover to the appropriate systems support and user support organizations. Project Manager II's may also be sought after to coach and mentor junior staff. OUR PURPOSE Applied to this position, your skills will help transform healthcare through technology and solutions that dramatically improve patient care and business operations. CORE COMPETENCIES The following are highlighted entrepreneurial competencies and core expectations for the job/role: • Team leadership • Communication and interpersonal skills • Moral Courage • Stakeholder partnership • Understand strategic imperatives • Cross-functional knowledge • Financial responsibility • Risk management • Process re-engineering At HCA IT&S, your deliverables will influence patient care. Every process, technology and decision matters. GENERAL RESPONSIBILITIES Project Manager II's are responsible for establishing and leading enterprise-wide, cross-functional strategic initiatives. Project Manager II's lead a variety of different types of projects including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments. Single accountable party for defining, planning, orchestrating, and delivering a given strategic initiative. Ensures end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit. Accountable for one or more initiatives including business, operational, and IT deliverables. Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters. Develops communication plans and interfaces to execute on responsibilities. Leads a continuous risk management process to identify and assess risks while developing and managing mitigation measures to minimize exposure to projects and the business. Serves as a subject matter expert in routinely briefing key stakeholders on different aspects of assigned initiatives. Represents the project in various project governance and inter-department forums. Facilitates key project meetings. Develops the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts. Defines and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan. Publishes periodic project status reports. Proposes recommendations, adjustments and process improvements to achieve success within the PMO. Integral part of the development of others within the PMO through mentorship and active feedback. AREAS OF EXPERIENCE Project Management - 3 or more years required Microsoft Office product proficiency - 3 or more years required Healthcare - 3 or more years preferred Information Technology - 3 or more years preferred CERTIFICATIONS PMP - Preferred but not required Agile Project Management and Scrum certification - Preferred but not required EDUCATION College Graduate - Preferred Other - 6 years of relevant experience can substitute in lieu of degree SPECIAL QUALIFICATIONS Proven ability to quickly earn the trust of sponsors and key stakeholders; lead and inspire teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity. Proven ability to navigate a highly matrixed organization effectively. Servant Leadership; a leader who considers the needs of the team over his/her own. Builds strong and positive relationships with the project team and key stakeholders. Excellent written and oral communication capability and presentation skills; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand. Exhibits influencing and negotiating skills. Displays business and technical acumen. Experience with stakeholder management. Focused and versatile team player who is comfortable under pressure. Proven ability to remove barriers and enable teams to complete objectives. Demonstrated, applied experience establishing and delivering complex projects. Excellent problem-solving and critical-thinking skills. Proven core project management skills including knowledge of project management methodologies and tools. PHYSICAL DEMANDS / WORK ENVIRONMENT Overtime may be required to meet project deadlines. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. Physically able to participate in training sessions, presentations, and meetings. Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management. Last Edited: 12/13/2018
HCA Nashville, TN, USA
Dec 14, 2018
Job Code: 6433217895 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures . JOB SUMMARY: Network Engineer needed for HCA Management Services LP, Nashville, TN. Job duties include: Provide systems administration for LAN/WAN network systems. Will work with CISCO and Checkpoint security products. Will configure proxies and deploy VPN with both CISCO and Checkpoint systems. Will perform work in a productive environment. Will be permitted to work remotely at any location chosen by the employee. Must have a BS degree in computer science or engineering and 5 yrs. of overall progressive IT exp. in the area of systems administration which includes at least 2 years of exp. in the skill sets listed above. Will also accept a Master's degree in computer science or engineering and 3 yrs. of overall experience in the area of systems administration which includes 2 yrs. of exp. in the skill sets listed above. Send resumes to: elaine.healy@hcahealthcare.com Last Edited: 12/13/2018
HCA Houston, TX, USA
Dec 14, 2018
Job Code: 25393-13485 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/13/2018