HCA

Hospital Corporation of America is an American for-profit operator of health care facilities. It's based in Nashville, Tennessee and currently manages 168 hospitals and 116 freestanding surgery centers in the United States and United Kingdom.

HCA offers a wide variety of clinical and non-clinical opportunities, in settings ranging from large research hospitals with the latest technology, clinical trials and groundbreaking medical procedures, to community hospitals that combine clinical excellence with the intimacy of a hometown touch.

Your career with one of the nation’s leading providers of hospital and healthcare services starts here. Our company has many facilities and leaders but one common culture – a culture dedicated to compassionate and quality patient care. Our caring culture extends to both our patients and our people. We are committed to each other because, when we join together, our patients are cared for in the safest and most compassionate way.

Consider becoming a part of the HCA team today.

HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: Work From Home SCHEDULE: Full-time Why Parallon? Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors. Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services. We offer one of the broadest portfolios of solutions across the United States and internationally. JOB SUMMARY The Local Access Coordinator 2 provides services to provision user access to Parallon / HCA systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests. The Local Access Coordinator 2 is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage. Additional support duties include employees and clients of the Parallon Shared Service Centers across the country. GENERAL RESPONSIBILITIES •Provisions, maintains, and removes security privileges for users of HCA systems. •Participates in development/review of division security processes/procedures under supervision of Regional User Access Manager. •Partners with facility Human Resources, facility IT team and business owners to define and maintain role based access •Maintains eSAF Tools and documentation •Provides education to Division / SSC management and business partners •Coordinates efforts with other LSC teams to provision access •Works with the Division / SSC / Corporate Service Desk and provides necessary security/tier 2 support for user access incidents •Works with members of the corporate/desktop/network teams and other workgroups within IT&S on projects and initiatives as needed. •Represents LAC and User Access group on project teams as needed. •Provides after-hours and on-call support, as needed. •Adheres to and supports HCA IT&S standards, policies, and procedures. •Maintains and protects confidentiality with regard to all aspects of patient care and employee information. •Adheres to Code of Conduct and Mission and Value statements. •Performs other duties as assigned •Mentor and assist LAC 1 staff in their duties as assigned EDUCATION High School Diploma required Bachelor's Degree preferred QUALIFICATIONS •Intermediate understanding of Identity Management principles and their application across computing platforms. •Excellent interpersonal, customer service and communication skills. •Ability to work both independently and collaboratively as a team player. •Ability to manage changing workloads while maintaining a sense of priorities and delivering quality service within required timeframes. •Adaptability, analytical and problem solving ability and attention to detail. •SharePoint technology understanding •InfoPath knowledge and understanding •Proficiency in using support software tools. •Customer service orientation and /or prior customer service training. •Strong understanding of HCA security-related procedures. PHYSICAL DEMANDS/WORKING CONDITIONS •Requires prolonged sitting, prolonged use of mouse, keyboard, multiple computer monitors, and some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to (25) pounds occasionally. Work is an office / home office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time Are you looking for a company that places integrity over their bottom line? Here at HCA Healthcare, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About HCA Healthcare HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. About CSG The Clinical Services Group (CSG) is a multi-disciplinary team of physicians, nurses, clinicians, technicians and analysts who represent all dimensions of a learning healthcare system. CSG works in support of HCA Healthcare Divisions and Facilities to promote clinically-excellent, patient-centered care. We foster collaborative and innovative practices to resolve complex clinical issues. As the healthcare landscape continues to change, CSG will remain at the forefront of developing new strategies, tools and tactics to fulfill HCA Healthcare's mission. BENEFITS: We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity. Data Science is a new function within CDM focusing on utilizing our data resources to improve the clinical and operating performance of HCA. This team is focused on identifying such opportunities and working with the wider organization to operationalize them. Data Scientist II is the level position in this specialty intended for an individual of 3+ years' experience. The role of the data scientist is to use mathematics, programming and visualization to discover, in partnership with the business, opportunities and insights arising from HCA data systems. This role is firmly customer facing, with an expectation of constant contact, communication and iteration with both clinical and business customers to define questions, explore solutions and present results. As such the data scientist must be comfortable and capable of clearly communicating the nature and results of complex analytics to non-technical users in written, spoken and visual means. On the technical front the data scientist must be comfortable with 'data wrangling'. That is, the ability to identify, and extract raw data from primary transactions systems such as databases. Thereafter they must possess basic skills in programming to manage, transform and integrate with other datasets, in preparation for analytics. Typically this is performed in scripting languages such as Python. The analytic skills required are based principally in machine learning and statistics. The data scientist must have a working knowledge of regression and classification techniques such as logistic regression, boosting, SVM and neural networks. Moreover, the data scientist must understand the scientific process of hypothesis generation and testing, in particular data oriented discovery methodologies such as cross validation. Typically, these functions are performed in a mathematical environment such as R, MATLAB or SAS, proficiency with which is assumed. Duties and Responsibilities Ensure a standardized and consistent approach relating to CDM participation and implementation in all phases of the data science life cycle. Partners with colleagues and customers to achieve meaningful discussions regarding data outputs and feedback on usage activities to improve CDM output. Can extract data from primary sources reliably. Familiar with some HCA data architectures. Broaden skillset from initial to complementary: developers will hone skills in the basics of statistics/machine learning and statisticians will hone skills in programming and databases. Develop expertise in working with clinical, operational and financial data. Participate in team code reviews and testing. Write and test software in a variety of languages and platforms to rapidly reach solutions. Design and execution of unit and system tests. Holds discussions and prepares materials for colleagues and superiors. Leads debate and problem solving. Builds consensus. Forms discussions groups and leads meetings on topics. Encourages and seeks out opinions within and beyond team. Uses formal methodologies to understand and solve complex problems. Determines root causes, and applies the scientific method to test, validate and reformulate hypotheses. Forms recommendations. Treats change and new situations as opportunities for learning or growth. Focuses on the beneficial aspects of change and speaks positively about the change to others. Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change. Demonstrates the ability to help others adapt to change and to personally adapt to various work environments. Member of professional/community group related to data science and maintains strong internal and external network of peers. Compares and synthesizes multiple sources, bearing accuracy, omission and error in mind. Escalate to and collaborate with Data Science Manager on program issues and risks to identify solutions. Other duties assigned as necessary, to support CSG, Data & Analytics. Qualifications Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner. Basic programming experience, preferably in a dynamic language such as Clojure, Python, PySpark, or Ruby. Solid SQL development experience with an understanding of the relational model. Experience with BI tools such as Tableau, QlikView or MicroStrategy. Basic understanding of NoSQL databases and Big Data environments (Hadoop and its ecosystem). Understanding of statistical techniques (regression and hypothesis testing) and model fitting processes (cross validation). Exposure to machine learning techniques, such as boosting, SVMs and neural networks. Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously. Ability to network with corporate and field contacts. Frequent inter-departmental contact and presentations. Independently works with customers on a 1:1 basis, as well as in teams. Works independently with general supervision and acts as a resource for colleagues with less experience. Work is evaluated to ensure objectives are met. Exercises judgment in selecting and adapting methods and techniques for obtaining solutions. Possesses the ability to make decisions which may deviate from established policy due to special circumstances. Possesses interpersonal skills to work in a high profile and fast paced team. Technical aptitude to learn and adapt to new industry applications and tools. Some travel required. Typical work week hours can vary depending on workload and project deliverables. Education and Experience Bachelor's degree required; Master's degree preferred. Experience in healthcare preferred. 3+ years of relevant work experience required.
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time Why Parallon? Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors. Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services. We offer one of the broadest portfolios of solutions across the United States and internationally. JOB SUMMARY The Senior Application Developer develops database and web applications to support the Parallon Development Solutions and the Shared Service Centers (SSCs). The position is responsible for ascertaining business requirements from business users and incorporating those requirements into applications that meet the defined need(s). The position is also responsible for assisting the Consulting Application Developer with other duties as assigned including maintenance and support of ongoing applications. GENERAL RESPONSIBILITIES 40% •Assists in developing, supporting, and maintaining database and web applications •Documents technical requirements by working with business users. •Completes application development tasks assigned according to project plan (if applicable) and communicates obstacles. •Assists in developing prototypes/models and determining data sources (if applicable). •Follows technical and development standards when developing database and web components. •Executes application unit testing plans. Documents and resolves resulting defects. •Coordinates system and user acceptance testing (as appropriate). •Creates and maintains application documentation. •Assists in analyzing and executing change requests and enhancements. •Resolves application issues as needed and participates in On-Call rotation schedule. •Develops appropriate application controls to mitigate operational and financial risks. 15% Act as a liaison between Development Solutions and Parallon business users. • Actively participates in application design sessions. • Provides technical guidance to business users. • Devises technical solutions to promote business activities. 45% Performs monthly application monitoring and maintenance as assigned. Other duties as assigned Decisions: •Choosing technology - Senior Application Engineer is expected to seek out new technologies and choose the right one for the job. These decisions are made in the planning phase of a project with input from the Senior Application Developer. The right decision will allow the team to deliver maximum functionality at a faster time to market for the product while reducing the Total Cost of Ownership (TCO) of the solution. •On-call Support - Senior Application Engineer must make quick decisions while on-call and a production incident occurs. For failed jobs there could be large financial impact if not handled both correctly and in a timely manner. For applications that are down, the impact could be lost revenue, increased cost for the field as the workforce is unable to perform their job. EDUCATION Bachelor's Degree required QUALIFICATIONS Minimum of 5 years' relevant work experience •Organization - Follows department development standards and change control processes. Actively builds technical knowledge by taking advantage of internal team mentoring and attending professional development opportunities. •Communication - communicates clearly and concisely (oral and written) •Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations •Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results in the established timeframe. •Technical skills - SQL server database and programming skills in ASP.NET, MVC, C#, SSIS, JSON, LINQ, HTML5, CSS, jQuery, ORM, Angular and Visual Studio. Has a foundation understanding of database configuration and integration concepts to provide end-user support. Has basic skills using business intelligence applications such as Business Objects or MicroStrategy.
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The system administrator implements, monitors and supports servers and storage environments for all centralized division and/or facility equipment, and provides operational application support, including image archive and disaster recovery. The system administrator provides server and desktop technology support, including operating system maintenance, application maintenance and ensures division and facility-based systems adhere to HCA Healthcare ITG security, user access and configuration policies. This position works very closely with other corporate, division and facility technical personnel to coordinate the implementation and ongoing support of systems physically hosted at the division data center and facility locations. The system administrator also monitors and diagnoses server and storage devices, provides support for incidents which cannot be resolved by the division service desk or technical analysts, and coordinates installation of new equipment for facility projects. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery) • Provides leadership and mentoring to other System Admins in the department and provides assistance to manager as needed on special projects related to job role • Provides data and analysis for monthly dashboarding, budgeting, and operating reports as needed • Provides operational applications support • Provides support services to monitor, backup, and diagnose servers and storage equipment; recommends corrective action to failing server and desktop equipment • Provides On-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment • Supports and coordinates installation of server and desktop technology for new projects. Participates, as needed, in division/facility technical implementation projects. • Develops and maintains procedures for equipment installation and configuration support • Creates and maintains documentation for equipment installation and configuration support • Works closely with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems physically hosted at the Division Data Center and facility locations • Coordinates sharing of best practices and policies and procedures • Participates in activities which improve departmental and organizational performance • Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, and corporate roles • Monthly patching of thin client fleet • Thin client image management and promotion • App volume updates • Thin client application provision and lifecycle management • Software discovery and management within the thin client virtual environment • Adheres to and supports HCA IT&S standards, policies, and procedures • Maintains and protects confidentiality with regard to all aspects of patient care • Adheres to Code of Conduct and Mission and Value Statement. • Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES • Requires a strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations. • Vsphere experience • Demonstrated strength in statistical/analytical tools for system monitoring. • Possesses superior analytical and design capabilities. • Understands the business implications of technology decisions. • Demonstrates a customer orientation; establishes and maintains customer relationships. • Must be able to drive to assigned sites to complete work Qualifications EDUCATION • Bachelor's degree in information systems or healthcare-related field is preferred EXPERIENCE • Requires minimum of 7 years experience in a technical role directly supporting desktop and/or application servers in an Information Technology environment. • Advanced training and/or certification in network and security standards, equipment and protocols is also desired. • Strong statistical and analytical tools for system monitoring. CERTIFICATE/LICENSE • Technical certifications - highly desirable: Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols. • Valid state drivers license and proof of auto insurance, if applicable PHYSICAL DEMANDS/WORKING CONDITIONS Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel to division data center and/or other facilities may be required.
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time HCA Healthcare ITG Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY: This role provides project delivery services and support to ensure continuity between infrastructure technical solutions and HCA's business strategies. These technical solutions will be a combination of new and existing technologies, leveraging developed standards for infrastructure investments to provide a scalable and flexible bridge between the enterprise network and business requirements. The manager's responsibilities will require knowledge across various infrastructure technologies, services and components. Position must keep abreast of the latest infrastructure technologies and services trends so the enterprise infrastructure is strategically enhanced to proactively meet customer/business requirements and maintain associated service levels. The size of the project portfolio requires excellent prioritization and organization skills to effectively manage multiple concurrent projects (60+) and the daily operational tasks. The position will manage approximately 6-8 full-time staff and contractors. The manager will be required to perform employee and contractor management/administrative duties such as time/PTO reporting, interviews, employee evaluations/appraisals, yearly merit/performance increases/promotions, project/work assignments, employee development and training programs. The manager will interact regularly with the various support organizations, various project management organizations, business partners, vendors, other IT&S staff/management, as well as end users/customers on developing infrastructure solutions that meet business requirements, with particular focus on Regional Data Center-based and colocation-based infrastructure across the United States. Excellent written and oral communications for presentations, performance reviews, executive presentations, and infrastructure proposals will be required. Project management and problem management in-depth skills are required to effectively meet business objectives and Service Level Agreements. Leadership skills are a must to maintain positive business relations with employees, customers, business partners, peers and other IT&S personnel. Effective delegation and management of resources and work requests are required to continually produce positive work results and meet business objectives/timelines. GENERAL RESPONSIBILITIES: Responsibilities include but are not limited to the following: • Management of technical staff • Problem and incident management • Coordination and overseeing project delivery for assigned projects • Provide summary status and metrics to leadership • Ensuring proposed/planned infrastructure solutions meet business and strategic needs. • Large/Complex business case proposals and analysis of the technologies, financials and project plans. • Strategic enterprise infrastructure planning and new technology assessment. • Communicate consistently and effectively with direct leadership and company leadership as to issues, concerns and/or potential road blocks that may occur. • Identify opportunity to improve processes or technologies • Other duties as assigned. EXPERIENCE: 5+ years of experience are needed for a successful candidate. Less than a year of management experience is also needed. EDUCATION: Bachelor's degree is preferred. OTHER/SPECIAL QUALIFICATIONS: • Capable of working effectively under a high pressure and demanding work environment. • Must be a self-starter and work effectively with limited supervision. • Must be customer-oriented and recognize the importance of customer service
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: Work From Home SCHEDULE: Full-time WHY HCA Healthcare? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Local Access Coordinator II provides services to provision user access to Parallon / HCA Healthcare systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests. The Local Access Coordinator II is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage. Additional support duties include employees and clients of the Parallon Shared Service Centers across the country. GENERAL RESPONSIBILITIES • Provisions, maintains, and removes security privileges for users of HCA Healthcare systems. • Participates in development/review of division security processes/procedures under supervision of Regional User Access Manager. • Partners with facility Human Resources, facility IT team and business owners to define and maintain role based access • Maintains eSAF Tools and documentation • Provides education to Division / SSC management and business partners • Coordinates efforts with other LSC teams to provision access • Works with the Division / SSC / Corporate Service Desk and provides necessary security/tier 2 support for user access incidents • Works with members of the corporate/desktop/network teams and other workgroups within ITG on projects and initiatives as needed. • Represents LAC and User Access group on project teams as needed. • Provides after-hours and on-call support, as needed. • Adheres to and supports HCA Healthcare ITG standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned • Mentor and assist LAC I staff in their duties as needed Qualifications RELEVANT WORK EXPERIENCE 3 or more years EDUCATION Bachelor's Degree - Preferred OTHER/SPECIAL QUALIFICATIONS • Intermediate understanding of Identity Management principles and their application across computing platforms. • Excellent interpersonal, customer service and communication skills. • Ability to work both independently and collaboratively as a team player. • Ability to manage changing workloads while maintaining a sense of priorities and delivering quality service within required timeframes. • Adaptability, analytical and problem solving ability and attention to detail. • SharePoint technology understanding • InfoPath knowledge and understanding • Proficiency in using support software tools. • Customer service orientation and /or prior customer service training. • Strong understanding of HCA Healthcare security-related procedures. PHYSICAL DEMANDS/WORKING CONDITIONS Requires prolonged sitting, prolonged use of mouse, keyboard, multiple computer monitors, and some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to (25) pounds occasionally. Work is an office / home office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
HCA Cottonwood Heights, UT, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division/regional Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. RESPONSIBILITIES • Addresses and resolves basic (Tier 1) incidents and requests and when applicable addresses and resolves Tier 2 incidents and requests with quality documentation; logs all incidents and requests in Remedy; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. • Takes ownership of issues and actively facilitates resolution of reported incidents. • Uses the appropriate product categorization for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met. • Ensures the best end-to-end customer experience and provides a single point-of-contact for the customer. • Empowered to create unique customer service experiences that reflect highly on HCA Healthcare. • Responsive to the expressed and unexpressed needs of our customers. • Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all HCA Healthcare customers including but not limited to employees, patients, and their families. • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • (Corporate/As Required) Follows up with other service resources involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Contributes to and updates self-help and staff knowledge bases. • Increases general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. • Uses Remedy Templates when available to ensure accurate and necessary information is obtained. • Provide on-call support as needed and/or assigned. • Build relationships with other ITG teams through frequent constructive communication • Identifies opportunities for implementing process improvements • Adheres to and supports HCA Healthcare ITG standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned. Bachelor's degree preferred 3+ years' of experience preferred Qualifications
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare ? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Consulting Application Engineer in the Credentialing Product Development department is responsible for leading development efforts, driving adoption and appropriate use of technology and consulting on internal and external development efforts to ensure code quality and sound architecture. The Consulting App Engineer works with various technologies and software, including the Trinisys Business Automation Platform to develop Credentialing solutions. This is a leadership position that assumes the responsibility for project success and the upward development of team members. They are the product development team's point of contact that must interface with business partners of varying roles ranging from technical staff to executive leadership. The ideal candidate for this role has the following qualifications: • 10+ years of experience with software development, architecture and delivery • Proven record of leadership • An eagerness to stay abreast of emerging technologies that can be applied to business challenges • Excellent communication and presentation skills GENERAL RESPONSIBILITIES • Strategic enterprise planning to align IT software capabilities, policies, and standards with business needs • Take a lead role on product development team, providing guidance on software architecture, design decisions, creating project design documents, ensuring security elements are included in the applications, and mentoring. • Working directly with Business Partners to provide guidance on how to design and implement software solutions that solve the business need. • Develop, propose, and provide guidance on implementation of large IT and Business initiatives. • Lead evaluations, negotiations and RFPs with internal and external developed software within IT&S guidelines • Performing development using HCA standards and procedures, maintaining code and version control through Microsoft Team Foundation Server and/or other such tools as needs arise. • Managing development projects thru inception, elaboration, development, testing, and implementation with the help of other assigned resources. Using various tools: JSP, Visual Studio, C#, ASP.NET ,T-SQL, MS, HTML 5, CSS, JavaScript/JQuery/Ajax/JSON, Node.js, Domain Driven Design, Angular and React, experience with Unix/Linux servers and basic shell scripting. • Completing Unit Testing and participating in Peer/Code Reviews of other developers work • Devises technical solutions to promote business activities. • Identifies impact to other solutions or projects, and works with other Product Analysts and stakeholders to identify options and recommendations. • Understands the business implications of technology decisions • Expected to work on and manage multiple projects at one time. • Providing advanced software development troubleshooting to other development teams. Qualifications EXPERIENCE 7 or more years EDUCATION College Graduate Required - Undergrad OTHER/SPECIAL QUALIFICATIONS Required Skills: • C# .NET Development • ASP.NET MVC • Experience in Data Modeling • Competency with relational databases (creating data structures, managing transactions, etc.) • Extensive experience with object to relational mapping • SDLC management through Team Foundation Server • SQL server database and programming skills, experience in JSP, JavaScript, ASP.NET, MVC, C#, SSIS, JSON, LINQ, HTML5, CSS, jQuery, ORM, Angular and Visual Studio. Experience with Hibernate or similar frameworks. Has a strong understanding of database configuration and integration concepts to provide end-user support. Has experience using business intelligence applications such as Business Objects or MicroStrategy. • Understanding of Service Oriented Architectures principles • Ability to operate and communicate effectively within deadlines. • Must be a self-starter, adapt easily to change, have an extremely collaborative personality and willingness to think outside the box • Organization - Follows department development standards and change control processes. Actively builds technical knowledge by taking advantage of internal team mentoring and attending professional development opportunities. • Communication - communicates clearly and concisely (oral and written) • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results in the established timeframe. • Experience as an effective member of teams. • Ability to work with little supervision PHYSICAL DEMANDS/WORKING CONDITIONS • Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time HCA Healthcare ITG Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY: The Security Controls Engineer is a technology and process focused security professional with an emphasis in information security controls, risk assessment, regulatory compliance, and security consultation. Applies information security concepts, knowledge, and skills to support a comprehensive information protection program. The Security Controls Engineer evaluates and monitors the current state of security controls across the organization related to people, process, and technology as well as with 3rd party vendors external to the organization. GENERAL RESPONSIBILITIES: • Performs the collection of the top and most pressing IT security risks (regulatory, security of critical enterprise applications and infrastructure, vendors, etc.), analyze, monitor, and derive strategic decisions that balance risk with operation and economic costs of protective measures. • Performs interviews with company senior management and business owners to confirm anticipated business effects resulting from the actual occurrence of any of the identified enterprise security risks. • Leverages inventory of key vendors, applications, processes, and infrastructure items and their impact to the top and most pressing IT security risks. Additionally, maps applications, processes, and infrastructure items to appropriate security risks. • Performs activities to identify key controls (policy, procedure, practice, or organizational structure) that if implemented would provide reasonable assurance that security objectives will be achieved and undesired events will be prevented or detected and corrected • Performs activities to review, develop, and implement security controls plans, vendor security agreements, and security exceptions to control standards. • Performs activities to conduct technical security reviews and assessments of vendors, applications, processes, and IT infrastructure. • Performs activities related to the analysis of data collected during security reviews and assessment of vendors, applications, processes, and IT infrastructure in order to determine current state of security risk across the company. • Performs activities to develop remediation plans to address issues discovered as result of security reviews and/or assessments of vendors, applications, processes, and IT infrastructure. Works with management to assign remediation responsibilities, actions, and priorities. • Performs activities to monitor and track remediation activities to address weaknesses and issues discovered through security reviews or audits of vendors, applications, processes, and IT infrastructure. • Performs activities to develop strategies to ensure compliance with security standards as well as regulatory and audit issues. • Performs activities to provide periodic reporting including assessment findings and recommendations for improvement to applicable constituencies (e.g., executive management, facility leadership, and governance committee). • Identifies security related regulatory requirements (ie. PCI-DSS, SOX, HIPAA), and interacts with internal and external assessors and auditors to ensure ongoing compliance. EXPERIENCE: 5+ years of experience are needed for a successful candidate. EDUCATION: College graduate preferred. SPECIAL QUALIFICATIONS: Certifications (preferred, not required): • CISSP Certified Information Systems Security Professional • GSEC GIAC Security Essentials Certified • CISA Certified Information Systems Auditor • PCIP PCI Professional Training • HCISPP Healthcare Information Security and Privacy Practitioner Preferred areas of experience: • Security Technologies / Methodologies • IT Audit/Risk Management • Information Security Metrics and Reporting • Systems Control Review Process • Application/Infrastructure Control Review Process Working knowledge of the COSO and COBIT methodologies Experience with ISO17799, HIPAA, Sarbanes-Oxley, PCI-DSS Experience with IT risk, regulatory, or compliance responsibilities Possession of excellent analytical and interpersonal skills Possession of excellent oral and written communication skills
HCA Nashville, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare ? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Support Analyst II is primarily responsible for providing support within the assigned line of business to all HCA Healthcare, CHS, Lifepoint, Capella and non-affiliated hospitals and HCA Healthcare's corporate office, division offices or other entities. This support includes triaging, prioritizing, researching and resolving simple to complex customer incidents or service requests which; if left unresolved, could affect patient care or revenue. Acts as a project representative for their group on designated projects. Contributing to the creation of project documentation, self help knowledge base entries and the development of support related procedures. They will interact and collaborate with users from supported hospitals, representatives from the HCA Healthcare division service desks and shared service centers, vendor representatives and other HCA Healthcare corporate departments while supporting our applications. They will build strong relationships within ITG by working across organization boundaries to resolve client reported issues. Communicates knowledge, educates, instructs and assists clients and team members as needed with problem solving. They will be required to continually expand knowledge of current and upcoming products within the designated specialties and update and distribute reference information accordingly. The Support Analyst II provides support during and after normal business hours (nights, weekends & holidays) as required. GENERAL RESPONSIBILITIES 75% • Answers Client Support Services telephone calls, documents all customer inquiries and resolutions received via phone calls, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner. • Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude. • Provides expert support within the assigned line of business. Educates and trains clients one-on-one as needed to resolve requests. • Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge. • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards. • Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures. • Participates in problem efforts between departments, divisions, vendors and ITG resources. • Actively works to ensure ITG Service Level Agreements are met. • Actively participates in and manages incident communication needs and expectations for customers and stakeholders. • Identifies and analyzes trends in requests related to the Line of Business or specialty. Provides feedback from analysis to internal departments, clients, relationship consultant and the manager for the specialty. 5% • Provides after-hours and on-call support as required. 20% • Participates in ITG and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc. Qualifications RELEVANT WORK EXPERIENCE 3 or more years Other preferred/required experience: Candidates with equivalent job experience may be considered. EDUCATION Bachelor's Degree - Preferred OTHER/SPECIAL QUALIFICATIONS • Demonstrated ability and desire to learn line of business and business terminology • Demonstrated analytical and problem solving skills • High level of patience, empathy, courtesy and listening skills required in dealing with customers and their issues • Ability and desire to learn HCA Healthcare's Client Support Services processes and techniques • Ability to judge severity of issues and use discretion in obtaining required services • Ability to work independently with minimal direct supervision • Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment • Experience that includes direct customer interaction • Demonstrated ability to facilitate diverse groups of people in a problem-solving environment • Demonstrated experience with problem tracking and trending • Above average communication and telephone skills • Ability to succinctly communicate verbally and in a variety of media • Strong interpersonal relationship skills and the ability to work with a team Preferred but not required • Customer service training or experience • Root cause and trend analysis experience • A working knowledge of providing customer support using an IT tracking software • A working knowledge of Active Directory/NT Account administration • Understanding of IT Infrastructure Library (ITIL) and project management PHYSICAL DEMANDS/WORKING CONDITIONS • Physical Demands: Prolonged sitting, viewing a computer screen and typing on a computer keyboard • Physical Demands: Extensive telephone usage • Working Conditions: Includes a schedule that has shifts occurring after normal business hours (nights, weekends and company holidays) and on-call support as required. • Working Conditions: May require up to 25% travel, depending on assigned line of business.
HCA Brentwood, TN, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time Exciting opportunity to join the nation's largest provider of healthcare services! HCA Healthcare is a national leader in providing modern, culturally competent, patient-centered care and we are driven by a single goal: the care and improvement of human life. We are currently looking for an exceptional Research Analystto join our team. We believe in our team and your ability to help us provide high quality, compassionate care in the communities we serve. We offer an excellent benefits package, competitive salary, tuition reimbursement, and growth opportunities. We are seeking a great addition to the team who feels patient care is as important as we do! Interested in learning more about us? Click here! HCA Graduate Medical Education is one of the nation's largest providers of residency and fellowship training programs across the nation. With more than 203 programs across 21 specialties and 43 hospitals, HCA GME is building a leading network of innovative, patient-centered graduate medical education programs. We believe graduate medical education is much more than medical training. Our goal is to inspire the next generation of physicians to care for and improve human life by focusing on patient-centered approaches to practicing the latest evidence-based medicine. HCA hospitals currently train more than 2,650 residents and fellows with that number growing to 5,500 by 2020. GENERAL SUMMARY OF DUTIES: The Research Analyst will assist in translating clinical needs into analytic questions, design and conduct rigorous analyses of health related data, and translate analytic findings into actionable intelligence for HCA faculty and residents. This position serves as an expert resource in supporting data analytics for the HCA GME portfolio by performing a variety of activities related to data management, analysis, reporting, and visualization. DUTIES INCLUDE BUT NOT LIMITED TO: Constructing and manipulating large electronic claims datasets, knowledge in domain modeling, relational database design, programming language(s),SAS, data transfer methods, and electronic health record and health care claims standards and/or analytical techniques used in research programs. Developing study designs and analytic solutions based on available data sources, business partner's needs, and timelines; Managing multiple projects related to a wide variety of business settings and clinical needs; Collaborating with key internal and external stakeholders to gather and analyze needs and requirements; Presenting data or analytic findings in a variety of formats (reports, PPT, graphs, figures and tables) Develop and maintain a working knowledge of statistical principles and analysis considerations taken into account during planning of research. Consult on and provide direct technical support for research projects of high complexity and often requiring solutions not previously used by the project team or work group. Develop and maintain knowledge of terminologies and coding procedures used in research and the health care environment. Contribute to the development of training, tools, and process documentation for both the department and for assigned projects. Perform data analyst functions that generate knowledge via data mining, visualization, or other analytics. Serve as a resource to others performing this work. Lead the creation of best practices, resources, and tools that enable new analytical capabilities. Ensure compliance to HCA data access policy and procedures Qualifications HIGHLY PREFERRED EXPERIEINCE Experience in health services research environment. Experience with large health care data sets including, electronic health records, Medicare claims, or other health care claims data sets preferred. SAS experience is strongly preferred. RDBMS SQL valued. MINIMUM QUALIFICATION/EDUCATION Master's Degree from an accredited master's degree program providing training in a research related field, statistics, informatics, or related field of study preferred and a minimum of 5 years related experience.
HCA Bradenton, FL, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Mentors, trains and supports entry-level technical analysts Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned Qualifications KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have three years IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable
HCA Margate, FL, USA
Jun 29, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medial and childcare needs, and participate in our tuition reimbursement and student loan repayment programs JOB SUMMARY The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Leads and facilitates the facility's core clinical systems team on clinical IT activities Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests Serves as project leader for facility-based implementations of clinical applications software releases and new products Provides on-call assistance as needed. Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility Facilitates and manages maintenance of facility-specific dictionaries Provides input to customize base division policies and procedures, training, and best practices for use within the facility Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications. Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results. May develop clinical application reports as needed Performs quality audits and tracks metrics related to clinical application use Participates in meetings as a member of facility clinical leadership Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required: Understanding of clinical operations and processes Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Understanding of reporting tools functionality and capabilities Must be able to drive to assigned sites to complete work Preferred: Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training EDUCATION: Bachelor's degree preferred EXPERIENCE: One to Three years' experience in clinical application support or related clinical work experience CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. RELEVANT WORK EXPERIENCE 3+ years PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
HCA Nashville, TN, USA
Jun 28, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Consulting Clinical Imaging System Technical Analyst leads enterprise imaging technology design, implementation, and support. The supported technology portfolio includes hyperconverged infrastructure, enterprise storage platforms, databases, servers, and virtualization platforms. This position works very closely with other corporate, division, and facility technical personnel, business and IT leaders as needed to communicate the strategic and tactical direction of the supported platforms. GENERAL RESPONSIBILITIES • Manages enterprise storage systems • Creates technology policies, procedures and standards • Leads troubleshooting of server, storage, OS and related hardware issues • Escalates issues to vendor support when needed • Stays abreast of current technologies and considers their impact to current practices • Monitors performance of data center based high performance storage and compute environments • Engages in problem effort investigations and resolutions • Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery) • Develops and maintains documentation and procedures for hardware installation and configuration support • Leads activities to improve departmental and organizational performance • Builds and configures servers and storage • Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, and corporate roles Relationship Management & Communication: Facility, Division, and Corporate Operational Leadership, Vendors, Division and Corporate IT Groups • Builds positive relationships with business operations, IT&S leadership, and vendors • Owns the facilitation of multi-way communication with key stakeholders • Promotes sharing of information through documentation and distribution of best demonstrated practices Standards Creation: Technology Standards Development, Best Practice Definitions • Understands the implications of technology solutions to workflow & operations & assists in communicating to key stakeholders Qualifications RELEVANT WORK EXPERIENCE 7 or more years EDUCATION Bachelor's Degree Required OTHER/SPECIAL QUALIFICATIONS Required: • Knowledge of supported server, application, network, security systems, virus protection, and hardware configurations used in conjunction with PACS. • At least 7 years of experience directly supporting enterprise infrastructure • Possesses analytical and design capabilities • Demonstrates a customer orientation; establishes and maintains customer relationships. Preferred: • Understanding of HCA systems and procedures • Analytical skills and organizational skills • Advanced communication skills PHYSICAL DEMANDS/WORKING CONDITIONS Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.
HCA Nashville, TN, USA
Jun 28, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare ? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Clinical Client Support Analyst is primarily responsible for facilitating support within a Line of Business to all HCA Healthcare, Lifepoint, Capella, Parallon and non-affiliated hospitals and HCA Healthcare's corporate office, division offices or other entities. This client services role includes answering incoming phone calls and emails from clients throughout the enterprise, answering inquiries and questions, gathering significant information, triaging issues, troubleshooting problems, providing information to clients, prioritizing issues based on potential impact, routing issues to appropriate resources, and follow up phone calls and emails to assure issues have been addressed satisfactorily. This support includes triaging, prioritizing, researching and resolving simple to moderate customer incidents or service requests, which if left unresolved, could affect patient care or revenue. They will interact and collaborate with users from supported hospitals, representatives from the HCA Healthcare division service desks and shared service centers, vendor representatives and other HCA Healthcare corporate departments while supporting our applications. They will building strong relationships within ITG by working across organization boundaries to resolve client reported issues. They will be required to continually expand knowledge of current and upcoming products and update and distribute reference information accordingly. The Clinical Client Support Analyst provides support during and after normal business hours (nights, weekends & holidays) as required. GENERAL RESPONSIBILITIES 90% • Answers IT Service Desk telephone calls, documents all customer inquiries and resolutions received via phone calls, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner. • Creates a positive client support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude. • Provides support within a Line of Business or infrastructure specialty and across specialties as required. Educates and trains clients one-on-one as needed to resolve requests. • Actively works to ensure ITG Service Level Agreements are met. • Actively participates in and manages incident communication needs and expectations for customers and stakeholders. • Function as a liaison between IT Service Desk and users/requestors, vendors, and ITG staff members as directed by IT Service Desk fix agents. • Expands current and upcoming product knowledge. • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards. 5% • Provides after-hours and on-call support as required. 5% • Participates in ITG and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc. Qualifications RELEVANT WORK EXPERIENCE 1 or more years EDUCATION Bachelor's Degree - Preferred Other as Noted: Candidates with equivalent job experience may be considered. OTHER / SPECIAL QUALIFICATIONS • Demonstrated ability and desire to learn line of business and business terminology • Demonstrated analytical and problem solving skills • Demonstrated patience, empathy, courtesy and listening skills required in dealing with customers and their issues • Ability and desire to learn HCA Healthcare's IT Service Desk culture, processes and techniques • Above average communication and telephone skills • Ability to judge severity of issues and use discretion in obtaining required services • Ability to work independently with minimal direct supervision • Ability to succinctly communicate verbally and in a variety of media • Strong interpersonal relationship skills and the ability to work with a team • Proficient computer skills and knowledge, including functionality or supported systems. Preferred but not required: • Customer service training or experience • A working knowledge of providing customer support using issue tracking software • A working knowledge of Active Directory/NT Account administration • Understanding of IT Infrastructure Library (ITIL) PHYSICAL DEMANDS / WORKING CONDITIONS • Physical Demands: Prolonged sitting, viewing a computer screen and typing on a computer keyboard • Physical Demands: Extensive telephone usage • Working Conditions: Includes a schedule that has shifts occurring after normal business hours (nights, weekends and company holidays) and on-call support as required. • Working Conditions: May require up to 25% travel, depending on assigned line of business.
HCA Henderson, NV, USA
Jun 27, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare? HCA Healthcare a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA Healthcare created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA Healthcare is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA Healthcare has been named one of the world's most ethical companies for nine years in a row. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. JOB SUMMARY Under direct supervision, HCA Healthcare ITG Associate Project Managers are responsible for oversight of small projects or phases of a larger project. The Associate PM will work with their manager or more senior Project managers to accomplish the normal PM tasks of: planning, execution, scheduling, definition of product functionality, and cost/budget development and tracking. Associate Project Managers would coordinate the activities of the project team, but may receive managerial assistance in identifying and building that team. Associate Project Managers would build project Plans under the supervision of a Sr PM or manager. In working with Business Owners, ITG Product Owners, and Solution Leaders the Associate Project Manager would be supported and guided in that communication by a manager or more senior PM. The work would be similar to a PM: to define a project's objectives and scope; work across the ITG organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors, consultants, and vendors, to deliver IT products according to plan, schedule, and budget. However, projects would be exected with clear oversight by management or a Sr. PM and Projects should be of small or limited scope. The Associate Project Manager position is an entry point into Project Management and typically the Associate PM will be working closely with a more senior person, perhaps overseeing a subproject or a project within a program. GENERAL RESPONSIBILITIES With managerial oversight, on projects of less complexity: Works to plan, schedule, budget, and track work related to projects aimed at the delivery of IT products and services to HCA Healthcare business units. With managerial oversight, on projects of less complexity: Supports the development of labor estimates, cost estimates, schedules, milestones, deliverables, and overall plans for projects. Develops and maintains project plan and schedule in Microsoft Project and Clarity. With managerial oversight, on projects of less complexity: Organizes project work into manageable groups (project phases and work breakdown and sequencing of work). Prepares project task assignments and worksheets. May assist the Solution Leader in Clarity tasks around getting the project started. Ensures that charter and other deliverables and documents are produced and approved as required. Stores documents and deliverables in appropriate repository. Assists the management team and other senior PMs to develop contingency plans, identifies issues and tracks them to completion, including maintaining risk and issue logs and tracking/reporting their status. Tracks project dependencies, interdependencies with other projects and existing products, and critical path items. Monitors overall project progress and updates plans accordingly. Tracks financial performance of the project, including actual budget tracking for labor hours and dollars, operating costs, and capital costs. Writes project status reports on required schedules including progress updates and status of all issues. Distributes status reporting as required - on schedule and adapts their frequency and content to the needs of the business as well as ITG requirements. Coordinates the Project post-closure review and works with the project team to document lesson learned in order to identify successful and unsuccessful project elements. Completes project closure documentation and updates relevant tools and repositories. Preparation and conducting of meetings and other project-related communications. With managerial oversight, on projects of less complexity: Directly plans and manages projects, including the project's planning, execution, scheduling, budget development, and tracking. Supports the communication of a clear vision of the project's objectives. Works within the framework of HCA Healthcare ITG project management methodology and HCA Healthcare governance requirements. WORK CONDITIONS Overtime may be required to meet project deadlines. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. Physically able to participate in training sessions, presentations, and meetings. Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management. POSITION REQUIREMNTS College degree or equivalent experience. Education or equivalent experience in the field of IT with a preference to Project Management specifically. Strong written and oral communication skills. Strong interpersonal skills. Proficiency with project management software, such as MS Project, Workbench, and CA Clarity. Competent and proficient understanding of IT project requirements. Technically competent with various software programs, such as Microsoft Office and Outlook. Experience at working both independently and in a team-oriented, collaborative environment. DESIRED CHARACTERISTICS AND VALUES OF HCA Healthcare ITG ASSOCIATE PROJECT MANAGERS Demonstrated ability to effectively work as part of a team - leading when there is an opportunity. A sense of responsibility and accountability - someone who takes ownership and initiative. Mission Motivated - intent on making positive difference through our work. Puts team over self. Respect for diversity of experience, characteristics, viewpoints, and opinions. Results - oriented with an eye toward the end-goal and business results as the objective of our projects. The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly. Excellent Communication capability; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand. Strong organization skills. A willingness to take appropriate risks in order to capitalize on opportunities. Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities. Professional demeanor and positive attitude; customer service orientation. Ability to elicit cooperation from a wide variety of resources, including upper management, clients, and other departments; the ability to defuse tension among project team, should it arise. Ability to learn, understand, and apply new technologies, methods, and processes
HCA Idaho Falls, ID, USA
Jun 27, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY The Consulting EHR Support Analyst Pharmacy serves as the primary clinical ITG resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include: 1) implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s) 2) development, execution, and support of division-wide tools and resources focused on clinical initiatives 3) facilitation and project leadership of division-wide implementations of division or enterprise applications 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources. The Consulting EHR Support Analyst Pharmacy coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division. GENERAL RESPONSIBILITIES • Works with the Division EHR Support Specialist Team to identify and promote division goals. • Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s). • Develops, executes, and supports division-wide tools and resources focused on clinical initiatives. • Provides user support and system maintenance for advanced clinical applications for all division hospitals. • Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s). • Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests. • Participates in root cause analysis as trends in issues in specialty area(s) are identified. • Works with facility EHR Support Analysts, Senior EHR Support Analysts and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s). • Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting. • Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education. • Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications. • Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards. • Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team. • Actively supports and promotes systems standardization, utilization, and best practices. • Aggregates data from division-level reports and investigates discrepancies in delivered reports. • Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts. • Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use. • Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area. • Promotes system security and patient confidentiality and helps ensure compliance. • Builds the division community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and specialty networks across HCA Healthcare. • Adheres to Code of Conduct and Mission & Value Statement • Participate in special projects as needed and performs other duties as assigned Qualified candidates will have 7+ years of relevant work experience required OTHER/SPECIAL QUALIFICATIONS • Pharmacist or PharmD required KNOWLEDGE, SKILLS & ABILITIES: Required: • Mature understanding of clinical opera tions and clinical application support processes and workflow • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR • Demonstrated ability to establish and build strong relationships across a broad range of personality types • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing • Demonstrated customer orientation • Excellent leadership and teaching abilities • Demonstrated advanced computer skills • Understanding of reporting tools functionality and capabilities • Must be able to drive to assigned sites to complete work Preferred: • Proficiency in various programming and clinical application reporting tools • Customer service orientation and/or training EDUCATION: • Bachelor's degree required • Consulting EHR Support Analyst Pharmacy - Pharmacist/PharmD required EXPERIENCE: • Seven+ years' experience in clinical application support and/or Master's Degree CERTIFICATE/LICENSE : Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. PHYSICAL DEMANDS/WORKING CONDITIONS : Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY : The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.
HCA Orange Park, FL 32073, USA
Jun 27, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures Summary of Duties: The Provider Solutions Specialist is an integral role for HCA Healthcare ITG. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA Healthcare technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. Supervisor (Varies by Division): Director, Physician Support Manager, Physician Support Director, Application Services Supervises: None Duties Include, and are not limited to: SUPPORT: 1. Implementation/Change Management: a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices. b) Active participation in projects that affect physicians c) Installs and supports ITG software per HCA Healthcare and Division ITG standards and guidelines, focusing on products HCA Healthcare provides to support the physician community. d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies. e) Assists in testing physician-related systems for facility-specific requirements. f) Works to develop and deploy best practices for physician support. 2. Support Requests: a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed b) Provides physician technology support to facility-based and referring physicians. c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases. d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed. f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. h) Provides on-call support as needed. i) Serves as a subject-matter expert for provider support to the Service Desk Community. 3. Access: a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. b) Assures providers and staff have access to appropriate patient data. c) Promotes system security and patient confidentiality and helps ensure compliance. d) As directed, conducts or assists with access reviews and audits. e) Tracks, monitors, and enhances provider utilization of HCA Healthcare technologies, by offering at the elbow support and one-on-one training. 4. Partnerships: a) Contributes to division and facility strategic planning with regard physician product lines. b) Acts as an advocate for physicians and physician office staff needs. c) Provides an overview of provider-facing technology solutions to Provider Relations team. d) Serves in liaison role for all new provider-related applications. e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA Healthcare systems. TRAINING: 1. Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. 2. Develop, maintain and customize educational material for new HCA Healthcare ITG solutions and application enhancements to reflect facility or physician-specific needs. 3. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. 4. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. 5. Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA Healthcare business partners. 6. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE: 1. Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions 2. Effectively communicates with customers, maintaining positive body language with confidence and patience. 3. Follows up, post issue resolution, to complete customer service cycle 4. Seeks feedback through customer interaction to identify areas of improvement 5. Makes realistic commitments to customers and keeps promises Qualifications KNOWLEDGE, SKILLS, AND ABILITIES : 1. Organizational a) Organize/prioritize tasks and maintain attention to detail b) Willingness to update job skills in a changing environment c) Flexibility to manage unanticipated changes d) Adaptable to changing environment of the healthcare industry to physician support 2. Leadership a) Possess well-developed leadership skills b) Professional attitude and appearance c) Self-motivated and goal oriented 3. Communication a) Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing b) Proven customer-facing teaching abilities 4. Customer Service a) Experience in providing high-level service b) Customer service orientation and/or training 5. Relationship Building a) Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users b) Ability to work well with other employees 6. Problem Solving a) Handle multiple duties simultaneously and exhibit initiative b) Broad understanding of workflow and how systems are used in physician practices 7. Clinical/Technical a) Prior experience supporting clinical applications with physicians b) Expertise in using clinical information systems c) Demonstrated advanced computer skills 8. Healthcare Inspiration: a) Knows technology improves the patient experience b) Believes clinicians care for people better when armed with the right technology c) Provides tools caregivers need to do their best work d) Sees that technology applied to healthcare is meaningful... it matters Education: College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred. Certification/Licensure: N/A
HCA Austin, TX, USA
Jun 27, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time WHY HCA Healthcare? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Sr. Clinical Analyst serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. This individual provides project leadership for facility-based implementations of clinical applications software releases and new products. The Sr. Clinical Analyst facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes base division policies and procedures, training, and best practices for use within the facility. This individual works with the Division Clinical Specialist Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A Sr. Clinical Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. DUTIES INCLUDE BUT ARE NOT LIMITED TO Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications Leads and facilitates the facility's core clinical systems team on clinical IT activities Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests Serves as project leader for facility-based implementations of clinical applications software releases and new products Provides on-call assistance as needed Works with the Division Clinical Specialist Team to lead, monitor, and facilitate new module/application testing and implementation for the facility Facilitates and manages maintenance of facility-specific dictionaries Provides input to and customizes base division policies and procedures, training, and best practices for use within the facility Works with the Division Clinical Specialist Team and facility core team members to deliver hands-on training as needed Works with the Division Clinical Specialist Team to actively promote, implement and support division standardization, utilization, integration and optimization plans for clinical applications Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results May develop clinical application reports as needed Performs quality audits and tracks metrics related to clinical application use Participates in meetings as a member of facility clinical leadership Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned Qualifications KNOWLEDGE, SKILLS & ABILITIES Required : Clinical operations and process understanding Understands pertinent accreditation guidelines, such as JCAHO Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Understanding of reporting tools functionality and capabilities Must be able to drive to assigned sites to complete work Preferred : Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training EDUCATION Bachelor's degree preferred EXPERIENCE Three years experience in clinical application support Licensing or credentials within specific clinical specialty preferred, if available CERTIFICATE/LICENSE Possession/ Maintenance of specialty clinical licensure is strongly desired Valid state drivers license and proof of auto insurance, if applicable
HCA Nashville, TN, USA
Jun 27, 2019
Description SHIFT: No Weekends SCHEDULE: Full-time Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY The Senior Solution Architect is responsible for the enablement and guidance of enterprise solution architecture (ESA) for a defined business area. The Sr. Solution Architect will create business and technical architectures leveraging repeatable techniques, standards and guidelines. The Architect will analyze enterprise business drivers to determine gaps in capabilities and technologies. Through the use of agile techniques and Lean thinking, the Architect will help define and manage the evolution of the ESA portfolio through the use of roadmaps and building blocks. The Architect will consult with product and system engineering teams to understand fit to architecture and help guide design architectures to accommodate project needs. The Architect will help ensure designs align to strategic objectives, encourage simplification and maximize asset value of existing technologies and solutions. Working with other architects, this position will specify and collaborate on reference architectures that can be implemented such that technical and business capabilities are incrementally added to the organization. As a senior technical resource, the Architect will work closely with delivery teams to elaborate solutions into fully realized business products. The Sr. Solution Architect will also foster research and look for disruptive technologies that can give our business a competitive advantage. The person who fills this role must also be able to coordinate with development managers, customer engagement leaders and product owners guiding them in the usage of delivered capabilities and services to ensure expected value is realized. GENERAL RESPONSIBILITIES •Manages and executes solution-focused proof of concept design for existing technologies •Leads solution architecture design to solve customers' most complex business and technical needs •Creates logical architectures and reviews and approves changes •Manages solution architecture development that addresses the customer's requirements and key challenges; aligns architecture to the customer's strategic plans and technology road maps •Directs solution architecture effort in terms of quality, timeliness and compliance with requirements and expectations •Evaluates emerging technologies that could have a positive impact on the organization •Directs solution recommendation for buy-vs.-build selection processes •Manages establishment of solution architectural standards for IT •Educates use of approved methodologies, processes and toolsets defined within the architecture and planning group •Identifies and organizes other pragmatic training as needed to ensure successful delivery of planned solutions •Influence the enterprise technology strategy and architecture through representation of delivery and business concerns •Mentors and trains junior solution architects GENERAL EXPERIENCE •Strong experience and demonstrated success in design and deployment of solutions required •Enterprise architecture design and implementation required •Communication and execution of IT strategies required •Capable business modeler with experience in detailing and elaborating business domains and processing scenarios and functions required •Value based decision making, System or Lean thinking required •Laser focus on timely and incremental delivery of business value required •Experience with 2 or more techniques and practices of Object-Oriented Analysis and Design, Service Oriented Architecture, Master Data Management, Product Development and Enterprise Application Integration patterns, techniques and tools required •Experience in development with one or more technology stacks (e.g. C#/.NET or JEE) required •Ability to drive documentation for scalable architecture required •Business value justification and business case development preferred •Understanding and practice of Domain Driven Design preferred •Familiarity and practice of applying TOGAF or similar framework preferred •Leading, developing and building teams preferred EDUCATION Bachelor's Degree preferred QUALIFICATIONS 5+ years' relevant healthcare experience •Healthcare IT Experience, Group Purchasing and Supply Chain Experience highly desired