HCA

Hospital Corporation of America is an American for-profit operator of health care facilities. It's based in Nashville, Tennessee and currently manages 168 hospitals and 116 freestanding surgery centers in the United States and United Kingdom.

HCA offers a wide variety of clinical and non-clinical opportunities, in settings ranging from large research hospitals with the latest technology, clinical trials and groundbreaking medical procedures, to community hospitals that combine clinical excellence with the intimacy of a hometown touch.

Your career with one of the nation’s leading providers of hospital and healthcare services starts here. Our company has many facilities and leaders but one common culture – a culture dedicated to compassionate and quality patient care. Our caring culture extends to both our patients and our people. We are committed to each other because, when we join together, our patients are cared for in the safest and most compassionate way.

Consider becoming a part of the HCA team today.

HCA Las Vegas, NV, USA
Feb 16, 2019
Job Code: 25471-14034 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. JOB SUMMARY The EHR Support Analyst OR serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities involve ORM support including dictionary support and OR billing process support. The EHR Support Analyst facilitates and manages maintenance of facility-specific dictionaries based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES • Surgical Profile Verification process • Resolves incomplete documentation, working with facility to update. • Resolves Item/Implant Not in System issues. • Resolves Case Cancellation/Deferring issues. • Reviews Hold Accounts • Facility Rounding • Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and implementation for the facility • Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined. • Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker. • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans. • May run clinical application reports as needed. • Performs quality audits and tracks metrics related to clinical application use. • Promotes system security and patient confidentiality and helps ensure compliance. • Coordinates the execution and use of tools for audits. • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership. • Adheres to Code of Conduct and Mission & Value Statement. • Participate in special projects as needed and performs other duties as assigned. 1+ years of experience Bachelor's degree preferred KNOWLEDGE, SKILLS & ABILITIES: Required: • Understanding of clinical operations and processes • Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines • Demonstrated ability to establish and build strong relationships across a broad range of personality types • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing • Demonstrated customer orientation • Excellent leadership and teaching abilities • Demonstrated advanced computer skills Preferred: • Proficiency in OR Billing process • Customer service orientation and/or training PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 02/15/2019
HCA West Hills, Los Angeles, CA, USA
Feb 16, 2019
Job Code: 25471-14033 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. JOB SUMMARY The EHR Support Analyst OR serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities involve ORM support including dictionary support and OR billing process support. The EHR Support Analyst facilitates and manages maintenance of facility-specific dictionaries based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES • Surgical Profile Verification process • Resolves incomplete documentation, working with facility to update. • Resolves Item/Implant Not in System issues. • Resolves Case Cancellation/Deferring issues. • Reviews Hold Accounts • Facility Rounding • Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and implementation for the facility • Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined. • Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker. • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans. • May run clinical application reports as needed. • Performs quality audits and tracks metrics related to clinical application use. • Promotes system security and patient confidentiality and helps ensure compliance. • Coordinates the execution and use of tools for audits. • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership. • Adheres to Code of Conduct and Mission & Value Statement. • Participate in special projects as needed and performs other duties as assigned. 1+ years of experience Bachelor's degree preferred KNOWLEDGE, SKILLS & ABILITIES: Required: • Understanding of clinical operations and processes • Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines • Demonstrated ability to establish and build strong relationships across a broad range of personality types • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing • Demonstrated customer orientation • Excellent leadership and teaching abilities • Demonstrated advanced computer skills Preferred: • Proficiency in OR Billing process • Customer service orientation and/or training PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 02/15/2019
HCA Richmond, VA, USA
Feb 16, 2019
Job Code: 25475-13757 Full-time No Weekends WHY HCA? HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. JOB SUMMARY The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&S Director at the facility, a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Assists in facilitating the facility's core clinical systems team on clinical IT activities Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests Provides on-call assistance as needed. Participates in new module/application testing and implementation for the facility Participates in software update testing Facilitates and manages maintenance of facility-specific dictionaries Provides input to base division policies and procedures, training, and best practices for use within the facility Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed. Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications. Performs quality audits and tracks metrics related to system use Participates in meetings as a member of facility clinical leadership May develop clinical application reports as needed Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned RELEVANT WORK EXPERIENCE 1+ years of experience Tasks include but limited to interfacing set up and troubleshooting, support of users using the telephone, various application support, and keeping projects on task. Excel skills preferred. Professional communication skills required due to interactions with providers, hospital staff, corporate staff and 3rd party vendors. EDUCATION Bachelor's Degree Preferred OTHER/SPECIAL QUALIFICATIONS KNOWLEDGE, SKILLS & ABILITIES: Required: Understanding of clinical operations and processes Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Must be able to drive to assigned sites to complete work Preferred: Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. PHYSICAL DEMANDS/WORKING CONDITIONS : Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier,telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. Last Edited: 02/15/2019
HCA Irving, TX, USA
Feb 16, 2019
Job Code: 08950-160457 Full-time No Weekends Do you have a passion for information management and helping others? Do you enjoy working in a fast-paced environment? Jump-start your career at Parallon and apply today to be a Technology Specialist! Parallon's Mission: We serve and enable those who care for and improve human life in their communities. Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States. We are dedicated to our values and passionate about finding future leaders for our fast-growing divisions in the Dallas/Fort Worth area. Although we are the largest healthcare provider in the world and experts and leaders in revenue cycle services, we maintain a people-first culture and sense of community. The Technology Specialist will assure that the Patient Account Services obtains maximum benefits information systems network integration. Promote teamwork to meet organizational goals and objectives. Maintain PC Network and Servers to provide maximum systems availability and performance. Duties include, but are not limited to: Follow through on all requests for repair and/or software problems from end users Investigate and resolve issues related to PCs, telecommunications and/or printers Maintain knowledge of Corporate policies and procedures Demonstrate the ability to remain current with a rapidly advancing industry involving highly technical equipment and issues May require a strong working knowledge of PBS systems, telecommunications, and managerial concepts in PBX environment. Manage LAN, WAN, PC, and voice technologies Continuously make recommendations for process improvements Trend issues to identify prevention opportunities Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" Other duties as assigned Knowledge, Skills & Abilities Communication - communicates clearly and concisely, verbally and in writing Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients and external parties PC skills - demonstrates proficiency in Microsoft Office applications and others as required Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately Technology skills - Requires knowledge of computer systems, operating systems, networks, and common software packages available to support database and spreadsheet applications. General knowledge of relevant system support and troubleshooting. Education High school diploma or equivalency required Continuing education in data processing related fields preferred Experience At least 2 years' experience in PC maintenance required Relevant education may substitute for experience requirement Certificates/License - N/A At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more! Check us out or follow us on LinkedIn at https://www.linkedin.com/company/parallon-business-solutions #ParallonBCOM Last Edited: 02/15/2019
HCA Brentwood, TN, USA
Feb 16, 2019
Job Code: 10207-27083 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY The Sr BI Application Engineer will work with business development managers to ensure adherence to published Guiding Principles and Best Practices and as necessary, augment Guiding Principles and Best Practices necessary to meet dynamic capabilities of the reporting tools and/or from lessons learned.The Sr BI Application Engineer will also participate in the development and deployment of IT Centric fit-for-purpose BI products aligned to the customer's strategic plans and technology road maps. The Senior BI Application Engineer will contribute to system requirements documentation, communication to customer engagement and architecture teams, and the refinement of existing system design and will participate in the preparation and delivery of BI products that address business needs and tactical decision-making processes. GENERAL RESPONSIBILITIES •Construct and debug applications across all aspects of application development including but not limited to Middle tier and Database layer (SQL, T-SQL, and SSIS) as well as front end graphical user interface design •Integrate new/existing software with existing systems. •Production application support. •Create automated unit tests. •Collaborate with business analysts, project lead, management and customers on project requirements. •Provide accurate and thorough estimates of work effort. •Participate in large-scale development projects involving multiple areas outside of core team. •Develop understanding of defined Agile processes and coding standards •Identify educational needs across the business community and establish/schedule quarterly training events that influence better use of the reporting tools and/or SQL. •Lead iterative code reviews to ensure business developers are adhering to guiding principles and vendor recommended development practices •As necessary, provide short-term staff augmentation with business teams to assist with creating the first few reports •Identify innovative information created by the business and coordinate with business analysts to incorporate the value-add data back into the Enterprise Data Warehouse EDUCATION AND WORK EXPERIENCE •Bachelor's Degree in Mathematics, Statistics, Computer Science, Engineering or related field Preferred •5-10 years of Experience •Healthcare IT Experience, GPO and Supply Chain Experience, Project Management Experience Preferred •Must be able to travel up to 5% of the time QUALIFICATIONS 5-10 years of relevant working experience, preferably in the Healthcare IT industry. Business intelligence experience and experience working with group purchasing and supply chains is preferred. Demonstrated experience in 1 or more Business-led development tools such as Tableau, QlikView, Power BI, or MicroStrategy Dossier is REQUIRED. Key desired experience includes the following: •Strong data analysis skills with experience in data transformation •Proficient in SQL, T-SQL, and SSIS packages •Proven business Intelligence report design and build skills •Experience with BI Analytics tools, such as MicroStrategy, Power BI, Tableau, or Business Objects •Experience in BI Product development •Experience working with cross-functional teams •Strong written and verbal communication •Experience with ETL tools and processes •Experience interfacing with internal and external stakeholders KEY PERFORMANCE MEASURES •Customer satisfaction •Adherence to system requirements and scope •IT value and quality metrics •Standardization and best practices Last Edited: 02/15/2019
HCA Richmond, VA, USA
Feb 16, 2019
Job Code: 10207-27260 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division/regional Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. RESPONSIBILITIES • Addresses and resolves basic (Tier 1) incidents and requests and when applicable addresses and resolves Tier 2 incidents and requests with quality documentation; logs all incidents and requests in Remedy; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. • Takes ownership of issues and actively facilitates resolution of reported incidents. • Uses the appropriate product categorization for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met. • Ensures the best end-to-end customer experience and provides a single point-of-contact for the customer. • Empowered to create unique customer service experiences that reflect highly on HCA. • Responsive to the expressed and unexpressed needs of our customers. • Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all HCA customers including but not limited to employees, patients, and their families. • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • (Corporate/As Required) Follows up with other service resources involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Contributes to and updates self-help and staff knowledge bases. • Increases general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. • Uses Remedy Templates when available to ensure accurate and necessary information is obtained. • Provide on-call support as needed and/or assigned. • Build relationships with other IT&S teams through frequent constructive communication • Identifies opportunities for implementing process improvements • Adheres to and supports HCA IT&S standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned. Bachelor's degree preferred 3+ years' of experience preferred Last Edited: 02/15/2019
HCA Richmond, VA, USA
Feb 16, 2019
Job Code: 10207-27261 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division/regional Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. RESPONSIBILITIES • Addresses and resolves basic (Tier 1) incidents and requests and when applicable addresses and resolves Tier 2 incidents and requests with quality documentation; logs all incidents and requests in Remedy; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. • Takes ownership of issues and actively facilitates resolution of reported incidents. • Uses the appropriate product categorization for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met. • Ensures the best end-to-end customer experience and provides a single point-of-contact for the customer. • Empowered to create unique customer service experiences that reflect highly on HCA. • Responsive to the expressed and unexpressed needs of our customers. • Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all HCA customers including but not limited to employees, patients, and their families. • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • (Corporate/As Required) Follows up with other service resources involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Contributes to and updates self-help and staff knowledge bases. • Increases general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. • Uses Remedy Templates when available to ensure accurate and necessary information is obtained. • Provide on-call support as needed and/or assigned. • Build relationships with other IT&S teams through frequent constructive communication • Identifies opportunities for implementing process improvements • Adheres to and supports HCA IT&S standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned. Bachelor's degree preferred 3+ years' of experience preferred Last Edited: 02/15/2019
HCA Richmond, VA, USA
Feb 15, 2019
Job Code: 25475-14027 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. JOB SUMMARY The EHR Support Analyst OR serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities involve ORM support including dictionary support and OR billing process support. The EHR Support Analyst facilitates and manages maintenance of facility-specific dictionaries based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES • Surgical Profile Verification process • Resolves incomplete documentation, working with facility to update. • Resolves Item/Implant Not in System issues. • Resolves Case Cancellation/Deferring issues. • Reviews Hold Accounts • Facility Rounding • Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and implementation for the facility • Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined. • Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker. • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans. • May run clinical application reports as needed. • Performs quality audits and tracks metrics related to clinical application use. • Promotes system security and patient confidentiality and helps ensure compliance. • Coordinates the execution and use of tools for audits. • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership. • Adheres to Code of Conduct and Mission & Value Statement. • Participate in special projects as needed and performs other duties as assigned. 1+ years of experience Bachelor's degree preferred KNOWLEDGE, SKILLS & ABILITIES: Required: • Understanding of clinical operations and processes • Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines • Demonstrated ability to establish and build strong relationships across a broad range of personality types • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing • Demonstrated customer orientation • Excellent leadership and teaching abilities • Demonstrated advanced computer skills Preferred: • Proficiency in OR Billing process • Customer service orientation and/or training PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 02/14/2019
HCA Brentwood, TN, USA
Feb 15, 2019
Job Code: 10207-27211 Full-time No Weekends Why PSG? The Physician Services Group (PSG) is responsible for several lines of business, including Physician Practices, Hospital-based physician services, Urgent Care Services, Graduate Medical Education, and Health 2 You. PSG currently has over 3,000 providers and 800 physician practices. PSG is growing rapidly in the Urgent Care setting, with 90 Urgent Care Clinics currently and over 300 projected by the end of 2018. The Graduate Medical Education program is projected to double in size, to become the largest in the World by the end of 2020 with over 5,000 residents. PSG IT&S will need to handle the demands of such rapid growth. PSG IT&S supports centralized departments supporting the lines of business, such as Financial Services, Accounting, Human Resources, Information Protection and Security, Ethics & Compliance, Quality and Government Programs, Coding Operations and HIM, Ambulatory EHR, Management Services, Marketing and Digital Services, Physician Development, and Practice Operations. JOB SUMMARY Function as a liaison between IT&S and other business areas, define solution requirements and guide the implementation of IT solutions to solve business problems and align with business strategic and operational objectives. The Product Analyst plays a key role in discovering, developing, refining, implementing, testing and measuring the benefits of these solutions. GENERAL RESPONSIBILITIES With minimal manager guidance: 1.Perform product/solution current state functional assessments providing function point-to-function point comparisons of: •solution options •product components within the same solution 2.Function as a liaison with business teams to perform gap analysis of vendor product functionality to business process requirements to elicit business agreement on: •Defined product workflows •Business process adjustments (where possible to align with the product offering) •Product enhancements (where there are gaps) 3.Elicit solution requirements for and in-house developed solutions liaising with internal Development and business customers through the design and development cycle 4.Model both current and proposed business process workflows and data flows 5.Document product enhancements for vendor solutions liaising with the vendor and business customers through the design and development cycle 6.Capture in Quality Management Tool current state functional assessment results including product defects (i.e. errors, broken functionality) 7. Document for vendor delivered solutions business process, application workflow/UI front-end to backend database mapping and traceability to support downstream ETL efforts; 8.For vendor solutions, collaborate with the vendor to capture technical operational requirements for a Production deployment (i.e. points of failure, scheduled jobs, etc.) to support transition to Systems Operations with initial production implementation/pilot. 9.Ensuring all deliverables support Solution Quality Control testing as well as Internal Audit and Change Management requirements 10.Work with the Solution Quality Control Team to facilitate their involvement in solutions from the earliest stages and assist with the creation of test cases and scenarios as well as defect identification and resolution as required 11.Contribute functional and/or technical input to the resolution of inquiries from CSS about solutions within their area of specialization. 12.Participate in team and cross-team work product peer reviews to ensure accountability and adherence to work product standards, organizational process standards and organizational quality expectations and needs. EDUCATION Bachelor's Degree required Applied sciences degree preferred (i.e. Business + MIS/Programming); HIMS + programming degree a huge plus. QUALIFICATIONS •More than 7 years of solid IT experience with preferably some exposure to development technologies/languages or light development experience and 3 years minimum experience of demonstrated expertise in business analysis evidenced in work products such as requirements documents, use cases, business process models, requirement traceability matrices, etc. •Must have strong analytical, critical and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts & techniques with business knowledge & understanding); •Strong organizational and problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness escalate as appropriate bring awareness of issues; •In-depth understanding of systems/business analysis and modeling techniques. •Strong facilitation, partnership-building and negotiating skills. Ability to interact successfully with multiple customers at all levels within the organization; •Ability to work effectively on multiple concurrent solutions/tasks of varying complexities, meet deadlines, work well under pressure and adapt easily to change and shifting priorities •Ability to work both independently and in a team environment while adhering to established standards and procedures and also participate in continual process improvement that funnel into standards/procedures; •Exposure or experience to healthcare and various Practice Management and Electronic Medical Record software solutions (i.e. eClinicalWorks, NextGen, AllScripts, etc.) a huge plus! Last Edited: 02/14/2019
HCA Brentwood, TN, USA
Feb 15, 2019
Job Code: 10207-27210 Full-time No Weekends Why PSG? The Physician Services Group (PSG) is responsible for several lines of business, including Physician Practices, Hospital-based physician services, Urgent Care Services, Graduate Medical Education, and Health 2 You. PSG currently has over 3,000 providers and 800 physician practices. PSG is growing rapidly in the Urgent Care setting, with 90 Urgent Care Clinics currently and over 300 projected by the end of 2018. The Graduate Medical Education program is projected to double in size, to become the largest in the World by the end of 2020 with over 5,000 residents. PSG IT&S will need to handle the demands of such rapid growth. PSG IT&S supports centralized departments supporting the lines of business, such as Financial Services, Accounting, Human Resources, Information Protection and Security, Ethics & Compliance, Quality and Government Programs, Coding Operations and HIM, Ambulatory EHR, Management Services, Marketing and Digital Services, Physician Development, and Practice Operations. JOB SUMMARY Function as a liaison between IT&S and other business areas, define solution requirements and guide the implementation of IT solutions to solve business problems and align with business strategic and operational objectives. The Product Analyst plays a key role in discovering, developing, refining, implementing, testing and measuring the benefits of these solutions. GENERAL RESPONSIBILITIES With minimal manager and senior peer guidance is capable of the following: 1.Perform product/solution current state functional assessments providing function point-to-function point comparisons of: •solution options •product components within the same solution 2.Function as a liaison with business teams to perform gap analysis of vendor product functionality to business process requirements to elicit business agreement on: •Defined product workflows •Business process adjustments (where possible to align with the product offering) •Product enhancements (where there are gaps) 3.Elicit solution requirements for and in-house developed solutions liaising with internal Development and business customers through the design and development cycle; 4.Model both current and proposed business process workflows and data flows; 5.Document product enhancements for vendor solutions liaising with the vendor and business customers through the design and development cycle; 6.Capture in Quality Management Tool current state functional assessment results including product defects (i.e. errors, broken functionality) 7.Document for vendor delivered solutions business process, application workflow/UI front-end to backend database mapping and traceability to support downstream ETL efforts; 8.For vendor solutions, collaborate with the vendor to capture technical operational requirements for a Production deployment (i.e. points of failure, scheduled jobs, etc.) to support transition to Systems Operations with initial production implementation/pilot. 9.Ensuring all deliverables support Solution Quality Control testing as well as Internal Audit and Change Management requirements 10.Work with the Solution Quality Control Team to facilitate their involvement in solutions from the earliest stages and assist with the creation of test cases and scenarios as well as defect identification and resolution as required; 11.Contribute functional and/or technical input to the resolution of inquiries from CSS about solutions within their area of specialization. 12.Participate in team and cross-team work product peer reviews to ensure accountability and adherence to work product standards, organizational process standards and organizational quality expectations and needs. EDUCATION Bachelor's Degree required Applied sciences degree preferred (i.e. Business + MIS/Programming); HIMS + programming degree a huge plus. QUALIFICATIONS •5-7 years of solid IT experience with preferably some exposure to development technologies/languages or light development experience and 3 years minimum experience of demonstrated expertise in business analysis evidenced in work products such as requirements documents, use cases, business process models, requirement traceability matrices, etc. •Must have strong analytical, critical and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts & techniques with business knowledge & understanding) •Strong organizational and problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness escalate as appropriate bring awareness of issues •In-depth understanding of systems/business analysis and modeling techniques. •Strong facilitation, partnership-building and negotiating skills. Ability to interact successfully with multiple customers at all levels within the organization; •Ability to work effectively on multiple concurrent solutions/tasks of varying complexities, meet deadlines, work well under pressure and adapt easily to change and shifting priorities •Ability to work both independently and in a team environment while adhering to established standards and procedures and also participate in continual process improvement that funnel into standards/procedures •Exposure or experience to healthcare and various Practice Management and Electronic Medical Record software solutions (i.e. eClinicalWorks, NextGen, AllScripts, etc.) a huge plus! Last Edited: 02/14/2019
HCA Nashville, TN, USA
Feb 14, 2019
Job Code: 10207-27217 Full-time No Weekends Why Parallon? Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors. Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services. We offer one of the broadest portfolios of solutions across the United States and internationally. JOB SUMMARY Prepare and setup desktop pc hardware and software for HCA corporate users. Monitors and manages assets in work space. Serves as 2nd level support for desktop related issues/break fix. Assists with remediation of security risks and vulnerabilities in the corporate client environment. Installs software and performs hardware upgrades as well as refreshing computers. Provides basic Mobile Device Messaging Support. Implements technical requirements under Desktop Consultant supervision for projects. Completes troubleshooting and best effort support before escalating to Desktop Consultants or Product Business Owners. Provides feedback on the creation and delivery of Standard Operating Procedures and Policies. A solid understanding of the desktop environment and a general understanding of technologies that touch the desktop (network, server environment, active directory, and security standards) is required. Must be a team player, display strong initiative and have a customer focused attitude. Will be asked to participate in the evaluation of new technologies from the desktop perspective that are of significance to HCA IT&S. Will attend team meetings with Desktop Consultants and Manager. Will suggest creative and innovative ideas that will improve the processes and procedures related to the corporate desktop environment. Manage a rapidly changing ticket queue. Constantly monitor incoming tickets to triage and prioritize. GENERAL RESPONSIBILITIES •Image, prepare and deploy workstations •2nd level support for desktop break/fix. •Completes software installs. •Completes hardware upgrades •Malware remediation and removal •Mobile device support •Apple OS X support •Virtual Desktop basic support •Basic telecom support (installing softphones, assigning phone numbers, etc) •Support both onsite and remote employees QUALIFICATIONS Must have experience with: •Windows OS •Software and Hardware troubleshooting skills •Networking concepts •Customer service attitude •Excellent written and oral communication skills for both technical and non-technical audiences. •MCP or Comp TIA A+ or Network+ preferred. Last Edited: 02/13/2019
HCA Wichita, KS, USA
Feb 14, 2019
Job Code: 25507-14029 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. Job Title: Director of IT&S Summary of Duties: The Director of IT&S oversees and manages effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA enterprise IT&S goals and objectives. Supervisor: Division CIO or Senior Director of IT&S Supervises: Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of IT&S would not supervise any employees). Duties Include But Are Not Limited To: IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management Develops Facility IT&S capital & operating budgets aligned with budget directives Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution) Coordinates the assignment of resources to IT&S projects, operations, & incidents Aligns & monitors the assignment of resources and related financial allocations to Facility programs Develops plans for the Facility technical environment with Division technical leaders Identifies and coordinates resolution of IT issues at the Facility Coordinates on-site management of Facility hardware & software Promotes & coordinates the management of compliance issues & projects Manages information security aspects for the Facility Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy Assists in development of Division and Corporate 3-yr IT strategic plans Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure Represents IT&S on appropriate business committees Owns the facilitation of multi-way communication with key constituents on IT&S matters Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms Promotes sharing of information through documentation and distribution of best demonstrated practices Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader Manages, monitors & executes the Facility's portfolio of projects Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit) Process Engineering: Improvement of Workflow through Technology, Utilization of Technology Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action Participates in Enterprise, Division, &Facility process improvement initiatives Governance: Support of Decision-Making Processes Educates key constituencies regarding IT governance processes & practices Communicates & supports IT governance processes & practices Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor Helps ensure accountability of IT&S Staff working in the Facility Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices Adheres to the Code of Conduct and Mission and Value Statements Assists with other duties as assigned Knowledge, Skills, and Abilities Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles A clear understanding of computer systems and corresponding support requirements Possesses strong written, verbal, and presentation skills Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment Strong understanding of HCA systems and procedures Strong analytical skills in budgeting, planning and policy maintenance and development Education College graduate required Experience: At least five years experience in an IT environment with direct supervision or team leadership required Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in the division will be required. OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. Last Edited: 02/13/2019
HCA Richmond, VA, USA
Feb 14, 2019
Job Code: 25475-13986 Full-time No Weekends WHY HCA? HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. JOB SUMMARY The EHR Support Analyst II serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst II facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Leads and facilitates the facility's core clinical systems team on clinical IT activities Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests Serves as project leader for facility-based implementations of clinical applications software releases and new products Provides on-call assistance as needed. Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility Facilitates and manages maintenance of facility-specific dictionaries Provides input to customize base division policies and procedures, training, and best practices for use within the facility Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications. Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results. May develop clinical application reports as needed Performs quality audits and tracks metrics related to clinical application use Participates in meetings as a member of facility clinical leadership Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required: Understanding of clinical operations and processes Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Understanding of reporting tools functionality and capabilities Must be able to drive to assigned sites to complete work Preferred: Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training EDUCATION: Bachelor's degree preferred EXPERIENCE: One to Three years' experience in clinical application support or related clinical work experience CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. RELEVANT WORK EXPERIENCE 3+ years PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. Last Edited: 02/13/2019
HCA Austin, TX, USA
Feb 14, 2019
Job Code: 25473-13991 PRN/Per Diem PRN WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the "World's Most Ethical Companies" since 2010 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 02/13/2019
HCA Nashville, TN, USA
Feb 14, 2019
Job Code: 10201-26639 Full-time No Weekends About HCA Nashville-based HCA is one of the nation's leading providers of healthcare services, operating 171 locally managed hospitals and 119 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44 percent. HCA is a learning healthcare system that uses its more than 27 million annual patient encounters to advance science, improve patient care and save lives. The Clinical Services Group (CSG) is responsible for the development and implementation of HCA's Electronic Health Record (EHR) program as well as the expansion of business processes and performance related to HCA's Clinical Agenda. The Senior Data Analyst, Nursing Informatics collaborates with CNIO, Director of Nursing Informatics, Manager of Nursing Informatics, VP of Nursing Performance Measurement, Data Science team, IT&S Data teams, Clinical Informatics Data teams, and others to execute the service and support function of analytics for Nursing Informatics. The Senior Data Analyst develops and executes the implementation and analytic tools for HCA Nursing Informatics across the enterprise. The Senior Data Analyst will support the strategic direction to incorporate these tools within both corporate Nursing Informatics, Nursing CSG, and Division based collaborative, multi-disciplinary teams that are focused on nursing informatics activities and improving nursing clinical and operational performance. This role is service-model based and liaisons between key business constituents and the IT&S development team, helping to define requirements and establish multi-year product roadmaps. The Senior Data Analyst executes the analytic strategic vision by collaborating with Nursing Informatics leaders and Nursing, and other clinical leaders, to develop and support data and analysis needs of department/units, facility, and division teams. This position reports to the VP Nursing Informatics. This position collaborates with the Clinical Informatics BI teams, Nursing Performance measurement teams, and Data Science teams to ensure exceptional use of analytical models, guiding data visualizations, and enabling these data tools across the enterprise. This position needs to possess the ability to understand the Nursing Informatics strategic vision, creativity in expressing the vision into tactically appropriate data and information models, possess superior analytic skills, have excellent communication skills [both written and verbal], servant leadership capabilities, relationship building and management, portray an executive presence, and a proven track record of delivering results. Major Responsibilities: • Ensure a standardized and consistent approach relating to CDM participation and implementation of Data Governance, Business Intelligence (BI) and Analytics • Acts as the subject matter expert to assist in the development of the appropriate strategies, plans, tools and approaches to ensure successful implementation of BI reports, dashboards and other solutions • Lead multi-disciplinary teams to use data in improving usage and operational workflow • Think analytically and critically to lead reporting standardization and automating efforts • Provide complex data analysis with ad hoc and operational reports as requested by Group, Division, and Corporate leaders • Present data formally and informally and facilitate discussion regarding data outputs • Identify reporting needs to support usage goals throughout the Facility, Division, Group and enterprise levels of HCA • Use and support database applications and analytical tools, evaluate data quality, applications, and workflow functions • Provide in depth "what if" analysis of data using available tools Education & Experience: •Bachelor's degree required •Master's degree Healthcare or Technical Preferred •5+ years of experience in position(s) with relevant experience •3+ years of experience in position(s) with data analytics and data warehousing Special Qualifications : • Works independently, receives minimal guidance and acts as a mentor and provides direction to colleagues with less experience • Demonstrated extensive experience in large-scale reporting development projects (ad hoc and standard queries) • Demonstrated broad SQL development experience with solid understanding of relational and multi-dimensional designs • Experience with relational database management systems; Teradata and SQL Server • Expert knowledge of Microsoft Office • Knowledge of the health care industry including EHR strategies and applications, clinical workflow issues, regulatory compliance and federal mandates preferred • Tableau, PowerBI or MicroStrategy experience preferred Last Edited: 02/13/2019
HCA Nashville, TN, USA
Feb 13, 2019
Job Code: 10207-27197 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. JOB SUMMARY Oversees and performs all aspects of application and functional testing activities for Mobile testing. Recognized as a Subject Matter Expert (SME) in Testing and Mobile. Leads, mentors and coaches Associate Test Analysts and Test Analysts I & II. Area of focus for this position includes the following Mobile applications: Mobile Heartbeat, Patient Keeper, Perfecto Mobile, Automated Scripting and iOS/Android functional testing. GENERAL RESPONSIBILITIES Analyzes functional requirements for initiatives projected to return business value, may require a change to the core IT&S infrastructure, or may present significant technical or operational risk. Develops test approach, plan, and dependencies. Assists with performance testing and production readiness testing, as needed. Leads development and accuracy of test cases, test data, traceability matrix, and metrics to ensure all testing requirements are met and documented. Communicates results to Information Technology and key stakeholders. Tracks and verifies any required corrections and ensures completion. Automates manual test cases using Unified Functional Testing (UFT), Selenium or other scripting technologies for reusability. Candidate should have strong presentation and people skills. Creates/Modifies test cases; executes test cases; creates defects; assists in recreation of defects; validates defect fixes based on documented defects. Provides functionality and/or technical expertise in resolving inquiries from Customer Support Services about solutions within their area of specialization. Participates in Development planning/scope meetings and communicates with business partners, vendors and IT on the status of testing activities and other assigned activities in meeting project delivery deadlines. Provide project testing metrics and updates to project stakeholders; Lead difficult discussions with stakeholders pertaining to project estimates, schedules and critical issues that would prevent go/no go. Continually incorporates process efficiencies without sacrificing quality. Help define and implement operational and process improvements for testing activities; enable increase in quality of software delivered for testing through increased visibility of defects and delays. Other duties as assigned. Qualified candidates will have 5+ years of relevant work experience. Bachelor's degree required. OTHER/SPECIAL QUALIFICATIONS • 5+ years of relevant work experience in Testing or Automation - required • Mobile phone expertise - required • Experience with multiple mobile platforms with focus on iOS/Android - required • Knowledge of networking concepts including wireless - preferred • Ability to learn new applications and technologies quickly - required • Ability to work both independently and with different teams - required • Troubleshooting experience (preferably mobile) - required • Demonstrated logic and analytical ability - required • Understanding and have a commitment to delivering Quality - required • Attention to detail - required • Strong understanding of software technologies - required • Experience in supervising or mentoring testing personnel - preferred • Ability to effectively communicate in a variety of media (written and verbal) - required • Basic understanding of clinical healthcare - preferred • Ability to manage multiple projects - required • Advanced understanding of interfaces and multiple applications interaction - preferred • Basic critical thinking skills relating business dependencies and impacts across systems - preferred • Experience with automated testing techniques - preferred • Experience with testing tools such as Application Lifecycle Management (ALM), Jira or Team Foundation Server (TFS) - required • Experienced in presenting to groups including leadership - required • Familiar with business process and workflows - required • Strong technical skill set (Microsoft Office products, database, testing, Web development and networking skills) - preferred PHYSICAL DEMANDS/WORKING CONDITIONS May require prolonged sitting, standing, bending, squatting, and lifting, as you will be working in an office and lab environment. Lab environment may include running/connecting cables, rack fans, etc. Use of standard office equipment necessary such as computers and phones with speaking, hearing and fine motor dexterity. Occasional overtime required. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 02/12/2019
HCA Kissimmee, FL, USA
Feb 13, 2019
Job Code: 25474-13977 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures Summary of Duties: The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. Supervisor (Varies by Division): Director, Physician Support Manager, Physician Support Director, Application Services Supervises: None Duties Include, and are not limited to: SUPPORT: 1. Implementation/Change Management: a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices. b) Active participation in projects that affect physicians c) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community. d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies. e) Assists in testing physician-related systems for facility-specific requirements. f) Works to develop and deploy best practices for physician support. 2. Support Requests: a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed b) Provides physician technology support to facility-based and referring physicians. c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases. d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed. f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. h) Provides on-call support as needed. i) Serves as a subject-matter expert for provider support to the Service Desk Community. 3. Access: a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. b) Assures providers and staff have access to appropriate patient data. c) Promotes system security and patient confidentiality and helps ensure compliance. d) As directed, conducts or assists with access reviews and audits. e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training. 4. Partnerships: a) Contributes to division and facility strategic planning with regard physician product lines. b) Acts as an advocate for physicians and physician office staff needs. c) Provides an overview of provider-facing technology solutions to Provider Relations team. d) Serves in liaison role for all new provider-related applications. e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems. TRAINING: 1. Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. 2. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs. 3. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. 4. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. 5. Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. 6. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE: 1. Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions 2. Effectively communicates with customers, maintaining positive body language with confidence and patience. 3. Follows up, post issue resolution, to complete customer service cycle 4. Seeks feedback through customer interaction to identify areas of improvement 5. Makes realistic commitments to customers and keeps promises KNOWLEDGE, SKILLS, AND ABILITIES : 1. Organizational a) Organize/prioritize tasks and maintain attention to detail b) Willingness to update job skills in a changing environment c) Flexibility to manage unanticipated changes d) Adaptable to changing environment of the healthcare industry to physician support 2. Leadership a) Possess well-developed leadership skills b) Professional attitude and appearance c) Self-motivated and goal oriented 3. Communication a) Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writing b) Proven customer-facing teaching abilities 4. Customer Service a) Experience in providing high-level service b) Customer service orientation and/or training 5. Relationship Building a) Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users b) Ability to work well with other employees 6. Problem Solving a) Handle multiple duties simultaneously and exhibit initiative b) Broad understanding of workflow and how systems are used in physician practices 7. Clinical/Technical a) Prior experience supporting clinical applications with physicians b) Expertise in using clinical information systems c) Demonstrated advanced computer skills 8. Healthcare Inspiration: a) Knows technology improves the patient experience b) Believes clinicians care for people better when armed with the right technology c) Provides tools caregivers need to do their best work d) Sees that technology applied to healthcare is meaningful... it matters Education: College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred. Certification/Licensure: N/A Last Edited: 02/12/2019
HCA Logan, UT, USA
Feb 12, 2019
Job Code: 25026-13962 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. JOB SUMMARY The EHR Support Analyst II OR serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities involve ORM support including dictionary support and OR billing process support. The EHR Support Analyst II OR facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst II OR may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES • Surgical Profile Verification process • Resolves incomplete documentation, working with facility to update. • Resolves Item/Implant Not in System issues. • Resolves Case Cancellation/Deferring issues. • Reviews Hold Accounts • Facility Rounding • Works with the Division EHR Support Team to monitor, and facilitate new module/application testing and Implementation for the facility • Facilitates and manages maintenance of facility-specific dictionaries including Big Board, Delay Code, Cancellation Code, Outcome Code, Access, Physician Privileges, Inventory, Anesthesia, Preference Cards, Schedule, Resource, Procedure Severity Group, Time Charge Rule, and other standard dictionaries as defined. • Provides input to customize base division policies and procedures, training, and best practices for use within the Facility • Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical Applications including but not limited to Surgical Symphony, Censitrac, InvivoLink, and Tissue Tracker. • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans. • May develop clinical application reports as needed • Performs quality audits and tracks metrics related to clinical application use • Promotes system security and patient confidentiality and helps ensure compliance • Coordinates the execution and use of tools for audits • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership • Adheres to Code of Conduct and Mission & Value Statement • Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required: • Understanding of clinical operations and processes • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR • Demonstrated ability to establish and build strong relationships across a broad range of personality types • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing • Demonstrated customer orientation • Excellent leadership and teaching abilities • Demonstrated advanced computer skills • Understanding of reporting tools functionality and capabilities • Must be able to drive to assigned sites to complete work and have OR Clinical experience Must have HCA OR experience and experience with OR workflow Preferred: • Proficiency in various programming and clinical application reporting tools • Customer service orientation and/or training EDUCATION: • Bachelor's degree preferred EXPERIENCE: • One to Three years' experience in clinical application support or related clinical work experience CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. Qualified candidates will have 3+ years of relevant work experience Bachelor's degree preferred PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 02/11/2019
HCA New Orleans, LA, USA
Feb 12, 2019
Job Code: 25024-13970 Full-time Days (rotating weekends) WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. Summary of Duties: The Senior Network Engineer VOIP provides complex, high level technical knowledge and support for the installed VoIP and network infrastructure. Responsible for the most complex testing and analysis of all elements of the VoIP network facilities (including software, servers, circuits, routers, voice gateways and end user devices). Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance. Will function in a lead capacity within the department. The Senior Network Engineer VOIP provides guidance and direction for less-experienced Network Engineers and Telecom Analysts. The Senior Network Engineer VOIP provides support for complex issues for the installed VoIP and network infrastructure for key business services, resolving more complex issues to higher levels. Interfaces and confers directly with users at various levels to maximize availability of the VoIP and network systems regarding operating problems. Performs routine troubleshooting of QOS vs. non QOS issues. Supports Unified Communications Manager deployments as needed. Identifies alternative courses of action. Assists lower level resources in securing resources and services necessary to resolve problems. Creates procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position. Duties Include But Are Not Limited To: • Provides support of Division VoIP applications. • Proficient regarding the issues involved with maintaining division infrastructure, including VoIP and network connectivity, supports Voicemail (Unity Connection), Call handlers and call-routing, toll fraud prevention, transfer to greeting vs. transfer to extension and others as needed. Understands the issues involved in maintaining corporate LAN/WAN. • Provide network systems support for production problems as they relate to the performance and availability of key business services, the supporting servers, and network infrastructure. • Ability to analyze complex production problems and select corrective action. • Monitors performance of Wide Area Networks, Local Area Networks, and supporting hardware, including routers, switches, servers, and circuits for network failures. • Researches error messages and uses analytical and problem solving skills to take necessary corrective actions. High-level knowledge of key business services, supporting hardware and software infrastructure, supported network systems, utilities, routers, switches, network topologies, and knowledge in the following areas (LAN QOS and VLAN based QOS , WAN QOS challenges including Metro-E, MPLS , roué-patterns, route groups and route lists and distributed dial-plans. • Assists in recovery by communicating with Application Development, Technical Support personnel. • Creates and maintains problem documentation and actions taken. • Performs on-call job-related duties as assigned. • Guide, train, instruct, and assists others at peer or lower levels on straightforward technical issues. • Adheres to and supports HCA IT&S standards, policies and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission & Value Statement. Knowledge, Skills, and Abilities • Problem solving - Gathers and analyzes information skillfully, identifies and resolves problems in a timely manner • Communication - Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively; edits work for spelling and grammar, responds well to questions, participates in meetings • Customer Service - Manages difficult or emotional customer situations, responds promptly to customer's needs; responds to requests for service and assistance . Organizational Support - Follows policies and procedures • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently • Dependability - Takes responsibility for own actions, responds to management direction, keeps commitments • Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment • Professionalism - Approaches others in a tactful manner, reacts well under pressure • Adaptability - Adapts to change, manages competing demands; Changes approach or method to best fit situation; Able to deal with delays, or unexpected events. • Strong troubleshooting skills and a bit-level understanding of core networking technologies • Must possess proficient knowledge regarding network design and the different protocols including Cisco Voice over IP Telephony and other technology environments. • Must possess considerable knowledge and expertise in operating systems, and support function software Education • College graduate preferred Experience: • Experience in an enterprise level Cisco VoIP environment • Strong telecommunications background 3+ years experience with data networking technologies Certification/Licensure: CCNA required, CCNP preferred. Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Some travel may be required. Last Edited: 02/11/2019
HCA Alexandria, LA, USA
Feb 12, 2019
Job Code: 25024-13931 Full-time No Weekends WHY HCA? HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. SUMMARY OF DUTIES The Senior Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Senior Technical Analyst participates in 24x7 on-call support with other members of the division staff. The Senior Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Senior Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance Communicates and escalates incidents and requests beyond scope of ability to senior service resources Logs and tracks incidents and requests; reviews incident and request tracking databases Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Investigates hardware problems and performs minor system hardware and communication connection repairs Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facilitybased new construction Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Aids and trains users on proper use of division and/or facility technology Mentors and trains Division Technical Analysts Participates in facility-based IT project planning, as needed Effectively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Demonstrates broad knowledge of technology and solutions Proactively manages resources and priorities workload Demonstrated ability to multi-task; Possesses strong analytical skills Demonstrated customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Demonstrated proficiency in MS Office applications Provides onsite technology support on projects Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare-related field is preferred EXPERIENCE Two years of broad technical experience required CERTIFICATE/LICENSE Basic certification in Cisco equipment or Microsoft Products is highly desirable Valid state drivers license and proof of auto insurance, if applicable Last Edited: 02/11/2019