HCA

Hospital Corporation of America is an American for-profit operator of health care facilities. It's based in Nashville, Tennessee and currently manages 168 hospitals and 116 freestanding surgery centers in the United States and United Kingdom.

HCA offers a wide variety of clinical and non-clinical opportunities, in settings ranging from large research hospitals with the latest technology, clinical trials and groundbreaking medical procedures, to community hospitals that combine clinical excellence with the intimacy of a hometown touch.

Your career with one of the nation’s leading providers of hospital and healthcare services starts here. Our company has many facilities and leaders but one common culture – a culture dedicated to compassionate and quality patient care. Our caring culture extends to both our patients and our people. We are committed to each other because, when we join together, our patients are cared for in the safest and most compassionate way.

Consider becoming a part of the HCA team today.

HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-27301 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Service Desk Analyst provides support for basic incident resolution and requests reported to the division/regional Service Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. RESPONSIBILITIES • Addresses and resolves basic (Tier 1) incidents and requests and when applicable addresses and resolves Tier 2 incidents and requests with quality documentation; logs all incidents and requests in Remedy; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. • Takes ownership of issues and actively facilitates resolution of reported incidents. • Uses the appropriate product categorization for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Creates an environment of teamwork and lateral service so that the needs of our customers and colleagues are met. • Ensures the best end-to-end customer experience and provides a single point-of-contact for the customer. • Empowered to create unique customer service experiences that reflect highly on HCA. • Responsive to the expressed and unexpressed needs of our customers. • Takes pride in his/her work and demonstrates outstanding professionalism in providing service to all HCA customers including but not limited to employees, patients, and their families. • Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • (Corporate/As Required) Follows up with other service resources involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Contributes to and updates self-help and staff knowledge bases. • Increases general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. • Uses Remedy Templates when available to ensure accurate and necessary information is obtained. • Provide on-call support as needed and/or assigned. • Build relationships with other IT&S teams through frequent constructive communication • Identifies opportunities for implementing process improvements • Adheres to and supports HCA IT&S standards, policies, and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission and Value statements. • Performs other duties as assigned. Bachelor's degree preferred 3+ years' of experience preferred Last Edited: 04/17/2019
HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-28190 Full-time No Weekends HCA Healthcare ITG Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JOB SUMMARY The UC Consulting Engineer (Contact Center) will assist in the design of applications and solutions for the Cisco UCCE contact center environment. This individual is responsible for working with stakeholders to design, analyze, develop, implement, and maintain UCCE (and associated third-party) applications to improve the efficiency, capabilities, and stability of the UCCE environment. This individual will assist in the evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/analytics, speech analytics, video, and WFM applications). Analyzes and maintains the current UCCE environment and applications. Administers the UCCE platform. Develops and modifies complex UCCE call flows. Develops technical documentation for support of UCCE environment. Adheres to company documented application deployment and support standards and best practices. Owns a portion the resolution process for customer issues/incidents. Maintains sizing and scaling documentation for the UCCE environment. Develops and modifies UCCE/third-party application reports. Implements applications to support internal operations/support/auditing/provisioning processes. Assists in developing specifications for migrating existing platforms to the UCCE environment. Develops and implements optimization and continual improvement plans for the UCCE environment. Designs and develops applications to support internal operations/support/auditing/provisioning processes. Conducts risk assessments, facilitates communication across project groups and stakeholders. Designs and develops custom applications to be used by customers. Serves as subject matter expert for the UCCE environment (architecture, development, support). Works with business partners/vendors in analyzing, researching, evaluating and recommending application integration and support services. Interfaces with customers to translate business acumen and rules into UCCE application requirements and deliverables. MAJOR RESPONSIBILITIES Performs research and development on contact center applications, technologies, methodologies, and tools. Responsible for UCCE platform optimization efforts. Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure management, performance, and stability. Develops and modifies complex UCCE call flows/scripts. Responsible for detailed documentation of UCCE environment. EXPERIENCE More than 10 years Experience supporting Cisco UCCE applications required. EDUCATION College Graduate Preferred SPECIAL QUALIFICATIONS CCNA: Desired (but not required) UCCE Design Certification/Exam: Desired (but not required) UCCE Implementation Certification/Exam: Desired (but not required) UCCE Support Certification/Exam: Desired (but not required) PHYSICAL DEMANDS/WORKING CONDITIONS Office environment but at times may include patient care settings. Must be able to lift server components to build, rack and configure servers. Some after-hours work will be required occasionally. Possible prolonged sitting at workstation. 10% travel. Pro-longed sitting. Last Edited: 04/17/2019
HCA Nashville, TN, USA
Apr 18, 2019
Job Code: 10207-27349 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting IT&S apart as a uniquely purpose-driven company in the IT industry. At HCA, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! JOB SUMMARY: This UX Designer delivers on the User Interface & User Experience design commitments from start to finish for all aspects of User Experience Center of Excellence design system "Neutron", accessibility, and various mobile apps and digital products. UX Designer demonstrates capability to design, development, implement, and support visual design UI, UX & Graphic User Interface solutions. UX Designer can quickly learn and maintain existing solutions as well as new designs. Designer must have knowledge and experience in mobile, web interface, UX, GUI, WCAG standards, design and an ability to build solid front-end designs that integrates with other systems and technologies. This designer is a highly motivated, creative, self-starter and is committed to delivering high quality solutions within agreed upon timelines. RESPONSIBILITIES: • Take direction from the Director of the User Experience Center of Excellence. • Update, maintain and work directly with the HCA Design System called Neutron • Maintain and foster the relationships with members of the HCA UX community. • Build the UX deliverables for various digital apps & products utilizing a company managed design system. • Present to the business, developers, product analysts and other co-workers • Oversee UX/UI deliverables from vendors • Ability to create superior, original designs for digital products for web apps and mobile apps • Provide ideation and concept skills to business and team members • Take responsibility of deliverables and the ability to educate colleagues • Incorporate marketing and branding into layout, color theory and typography in digital media • Deliver digital working files and comps for developers and clients • Design and deliver projects on time and within the given budget • Effectively manage workflow given • Able work with a team and by themselves • Great organization and communication skills • Create, define, build and test personas and user journeys. • Build out and maintain prototypes in InVision. • Manage design style guide in Sketch and prototypes in InVision. • Assist in troubleshooting activities. • Understand assigned applications and system architecture • Demonstrated expertise in responsive design • Excellent knowledge of modern browsers such as Chrome, Safari, Firefox in mobile and desktop as well as Internet Explorer 10+. • Lead design studio sessions • Design and UX wireframes for website apps • Test UX wireframes • Moderate end user sessions EXPERIENCE: 1+ years of experience is needed for a successful candidate. EDUCATION: Bachelor's degree preferred. OTHER/SPECIAL QUALIFICATIONS: • Strong presentation & communication skills are a must. • Excellent understanding of design, form, color theory, typography and layout • Strong prototyping skills in InVision are a must. • Solid understanding of HTML5 and CSS3 - JavaScript and jQuery is also a plus but not required • Design responsive web apps, iOS, Droid and other emerging mobile applications • Strong typographic & typography design skills • Build UX wireframes in Sketch, InVision, UXPin, Axure, Balsamiq, or other related tool. • Experience with adaptive & responsive web design techniques. Ideally this experience would include implementing one or more well-known responsive design frameworks such as Twitter Bootstrap, Foundation, Skeleton, etc. • Have a firm foundation designing non-native web apps on iOS (iPhone, iPad), Android and other appropriate mobile interfaces. • Fluency in current graphic design practices and web production software: Sketch, Adobe XD, Adobe Illustrator, Adobe Photoshop • Has a passion for engaging end users through highly interactive interface experiences. • Solid understanding of desktop, tablet & mobile responsive web in modern browsers such as Webkit, Opera & Mozilla based cross-browser/platform issues and code solutions • Knowledge of solutions to emulate CSS3 and HTML5 experiences on Internet Explorer 7+ browsers through progressive enhancement and/or JS solutions. • Curiosity, full of excitement , and an outside of the box thinker • A passion for learning new technologies / techniques • Proven expertise on Mac OSX and Apple products while being able to translate work to others who utilize Windows PCs. • Work on assignments involving the use of various technologies both old and new. • Develop software with a focus on delivering reusable design. • Work as part of a team and work independently. • Provide after-hours/on-call support as needed We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 04/17/2019
HCA Pensacola, FL, USA
Apr 18, 2019
Job Code: 25474-14095 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. Summary of Duties Oversees and manages effective operation of the Information Technology in the zone and ensures strategic and operational alignment with all zone and facility business objectives and facility, division and HCA enterprise IT&S goals and objectives. May manage other facility-based IT employees as the geographic needs of the division dictate. Duties Include But Are Not Limited To IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management Develops Facility IT&S capital & operating budgets aligned with budget directives Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution) Coordinates the assignment of resources to IT&S projects, operations, & incidents Aligns & monitors the assignment of resources and related financial allocations to Facility programs Develops plans for the Facility technical environment with Division technical leaders Identifies and coordinates resolution of IT issues at the Facility Coordinates on-site management of Facility hardware & software Promotes & coordinates the management of compliance issues & projects Manages information security aspects for the Facility Provides oversight & coordination of IT&S capital & operating budget development across Facilities in the Zone Coordinates all Zone resources for projects, coverage of Facilities for normal and emergency operations, and achievement of service levels Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy Assists in development of Division and Corporate 3-yr IT strategic plans Coordinates activities related to involvement by Zone Facilities in Division and Corporate 3-yr IT strategic plan development Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure Represents IT&S on appropriate business committees Owns the facilitation of multi-way communication with key constituents on IT&S matters Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms Promotes sharing of information through documentation and distribution of best demonstrated practices Cascades information to Zone & Market business & IT leadership Communicates successes, challenges, opportunities, trends, and lessons regarding the Zone to Division CIO and Facility leaders in the Zone Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader Manages, monitors & executes the Facility's portfolio of projects Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit) Oversees and monitors the Zone's portfolio of IT projects Process Engineering: Improvement of Workflow through Technology, Utilization of Technology Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action Participates in Enterprise, Division, &Facility process improvement initiatives Identifies process improvement opportunities & challenges that are common among all Facilities in the Zone and communicates them to appropriate Division IT leaders for planning & action Governance: Support of Decision-Making Processes Educates key constituencies regarding IT governance processes & practices Communicates & supports IT governance processes & practices Participate as required in IT governance processes Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor Helps ensure accountability of IT&S Staff working in the Facility Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices Coaches Directors and Associate Directors at Facilities on mentoring practices Participates in Division IT&S succession planning activities with CIO and develops Zone IT&S succession plan Participates in recruiting process in alignment with Division organization structure & practices Adheres to the Code of Conduct and Mission and Value Statements Assists with other duties as assigned Knowledge, Skills, and Abilities Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles A clear understanding of computer systems and corresponding support requirements Possesses strong written, verbal, and presentation skills Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment Strong understanding of HCA systems and procedures Strong analytical skills in budgeting, planning and policy maintenance and development Advanced reasoning, math, and language skills Ability to communicate effectively at an executive level Must be able to drive to assigned sites to complete work Education College graduate required Experience: 7 or more years in an IT environment, with direct supervision required Certification/Licensure: Valid state driver's license and proof of auto insurance, if applicable Physical Demands/Working Conditions : Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in the division will be required. Last Edited: 04/17/2019
HCA Savannah, GA, USA
Apr 18, 2019
Job Code: 26960-7880 Full-time Days (rotating weekends) Memorial Health Medical Center is a 612-bed hospital in Savannah, Georgia. We opened our doors in 1955 and have evolved into the most advanced healthcare provider in the region. We are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies, and high-risk newborn care. Our hospital includes the region's only Level 1 trauma center , the region's only children's hospital . Memorial Health serves 35 counties across southeast Georgia and southern South Carolina. Memorial Health system includes primary and specialty care doctors, business services, and NurseOne , our 24-hour call center. We also have a major medical education program that trains residents in diagnostic radiology, family medicine, internal medicine, obstetrics and gynecology, pediatrics, and surgery. Memorial Health Medical Center has earned local, regional, and national honors . At Memorial Health, we are not content with business as usual. Our goal is to create a new standard for excellence that will not only serve our current patients, but also change the future of medicine. We are searching for a Registered Nurse (RN) Clinical Documentation Specialist to join our wonderful team! The Registered Nurse (RN) Case Manager/ Clinical Documentation Specialist has primary responsibility and authority for evaluating each observation patient for inpatient intensity of services per InterQual criteria. This includes but is not limited to justification for admission, evaluation of care for appropriateness for continued stay, appropriateness of level of care ordered, and compliance with the delivery of health care services. The Registered Nurse (RN) Clinical Documentation Specialist is accountable for follow-up notification to ensure timely and ongoing authorizations when required for observation patients. Responsible for the MIDAS Progression of Care documentation and case reviews every 4-6 hours and strong physician communication and collaboration via phone or in person several times per day in order to tightly manage patients in observation status. Responsible for elevation to higher level of expertise when criteria not met, documentation not clear, status orders or level of care ordered is not supported. Responsible for observation data tracking, trending and reporting. The RN Case Manager/ Clinical Documentation Specialist will become the observation subject matter expert and will help educate other disciplines as needed. Rotating weekend work shifts required. Performs Management activities in accordance with HCA accepted practice Benefits: We offer you a generous compensation package including: competitive pay, paid time off, 401k, medical, dental vision and life insurance, tuition reimbursement and employee stock purchase plan, student loan assistance program and much more. We are so excited to speak with you about this phenomenal opportunity. Apply to hear more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Licensure/Certification/Registration: Current license as a registered Nurse to practice in the State of Georgia. ACM or CCM certification preferred Education: Graduate of an accredited school of Nursing Experience: Patient care experience in an acute care setting required. Understanding of the unique needs associated with various age populations and the ability to provide age specific care and services. Effective communication skills, both orally and written. Computer literate. Experience with Interqual Criteria a must. Performs in accordance with delineated job responsibilities and satisfactorily completes a yearly evaluation based on these responsibilities. Must possess the knowledge and skills necessary to effectively meet the needs of the patient/internal & external customer. Must professionally collaborate with physicians on a daily basis. May supervise activities clerical support staff. Last Edited: 04/17/2019
HCA Englewood, CO, USA
Apr 17, 2019
Job Code: 25507-14271 Full-time Days (rotating weekends) WHY HCA? HCA Healthcare, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA Healthcare created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA Healthcare is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA Healthcare has been named one of the world's most ethical companies for eight years in a row. At HCA Healthcare , we are driven by a single goal: the care and improvement of human life. SUMMARY OF DUTIES The Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Senior Technical Analyst participates in 24x7 on-call support with other members of the division staff. The Senior Technical Analyst adheres to and supports HCA Healthcare IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Senior Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Implements and supports the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance Communicates and escalates incidents and requests beyond scope of ability to senior service resources Logs and tracks incidents and requests; reviews incident and request tracking databases Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Investigates hardware problems and performs minor system hardware and communication connection repairs Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facilitybased new construction Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Aids and trains users on proper use of division and/or facility technology Mentors and trains Division Technical Analysts Participates in facility-based IT project planning, as needed Effectively works with division and corporate ITG personnel to ensure that division priorities an standards are achieved Adheres to and supports HCA Healthcare ITG standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Demonstrates broad knowledge of technology and solutions Proactively manages resources and priorities workload Demonstrated ability to multi-task; Possesses strong analytical skills Demonstrated customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Demonstrated proficiency in MS Office applications Provides onsite technology support on projects Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare-related field is preferred EXPERIENCE Two years of broad technical experience required CERTIFICATE/LICENSE Basic certification in Cisco equipment or Microsoft Products is highly desirable Valid state drivers license and proof of auto insurance, if applicable Last Edited: 04/16/2019
HCA Waltham, MA, USA
Apr 17, 2019
Job Code: 26665-13685 Full-time Varies PatientKeeper - a leading provider of healthcare applications for physicians - is now part of HCA, the largest provider of healthcare services in the U.S. We are expert in connecting healthcare information systems across hospitals and physician practices to create a single software work environment for physicians. Our applications make it easier for physicians to place orders, reconcile medications, document encounters, and record charges, using popular computing and mobile devices - activities that are critical to improving patient care and clinical outcomes. Overview We are searching for an experienced Project Manager to join our Professional Services team. Our Project Managers lead the delivery of solutions that allow our clients to enhance their operational efficiency, quality of care and level of clinical practice. They assume a variety of roles, including clinical and technical project management, client management, economics management (budgets), and change management in the course of implementing and deploying PatientKeeper's technology. Responsibilities: Direct and manage software implementation projects from start to project completion Define project scope, goals, and deliverables Develop and maintain project plans and schedules Set, manage, and communicate project expectations to team members and stakeholders Plan and schedule project timelines and milestones using appropriate tools Coordinate efforts and schedules of project team members Track milestones and project deliverables Develop and communicate project status reports Proactively manage changes in project scope Manage project budget Manage client expectations with respect to project timelines and deliverables Ensure project success defined as on time, within budget and with the highest degree of client satisfaction Investigate, track and resolve client's application issues Develop and maintain strong customer relationships over the course of the implementation Account Management responsibilities during implementation to ensure overall client success. Required Skills Knowledge of health care industry including financial and/or clinical workflows required Excellent Project Management and business process analysis skills required Experience implementing business and/or clinical software solutions in a healthcare / hospital environment Project Management software implementation methodology experience required Excellent interpersonal (written and verbal) communication and presentation skills required Ability to develop clear, concise, and complete project and executive level status reports quickly Proven ability to deliver projects on time & within budget Strong motivation & team orientation Demonstrated flexibility and creative problem solving skills A desire to learn new skills & technologies Microsoft Office applications and Microsoft Project knowledge Ability to travel up to 50% Ability to manage multiple ongoing projects PMP Certification preferred Required Experience: Bachelor's Degree Required, Master's Degree preferred A minimum of 3 years of software project management experience and 5 to 7 years total related professional experience Experience implementing clinically oriented and/or business software solutions in a healthcare environment Experience working with Senior Executives and Physicians in a Healthcare setting. Experience with Healthcare IT systems and workflows Experience managing healthcare software implementations in large complex customer environments Demonstrated Project Management experience leading small and large, multi-location, complex technical software implementations For more information about us, visit https://patientkeepercareers.com/careers/search.dot Job Location: Waltham, Massachusetts, United States Position Type: Full-Time/Regular Last Edited: 04/16/2019
HCA Salem, VA 24153, USA
Apr 17, 2019
Job Code: 25475-14293 Full-time No Weekends WHY HCA? HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life. JOB SUMMARY The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. GENERAL RESPONSIBILITIES Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Leads and facilitates the facility's core clinical systems team on clinical IT activities Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests Serves as project leader for facility-based implementations of clinical applications software releases and new products Provides on-call assistance as needed. Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility Facilitates and manages maintenance of facility-specific dictionaries Provides input to customize base division policies and procedures, training, and best practices for use within the facility Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications. Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results. May develop clinical application reports as needed Performs quality audits and tracks metrics related to clinical application use Participates in meetings as a member of facility clinical leadership Promotes system security and patient confidentiality and helps ensure compliance Coordinates the execution and use of tools for audits Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership Adheres to Code of Conduct and Mission & Value Statement Participate in special projects as needed and performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Required: Understanding of clinical operations and processes Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR Demonstrated ability to establish and build strong relationships across a broad range of personality types Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing Demonstrated customer orientation Excellent leadership and teaching abilities Demonstrated advanced computer skills Understanding of reporting tools functionality and capabilities Must be able to drive to assigned sites to complete work This position, based in Salem, Virginia, is responsible for supporting a variety of clinical applications and technologies. Our primary focus is on documentation software used by clinicians and providing assistance with troubleshooting, end-user training, and general support. We maintain additional technologies including, but not limited, to patient care devices, bed management systems, and quality measurement dashboards. We supply expertise in these systems to facility leadership and as part of the nursing informatics process. Recent clinical experience in a hospital setting is required. Preferred: Proficiency in various programming and clinical application reporting tools Customer service orientation and/or training RN licensure and Meditech experience are preferred. EDUCATION: Bachelor's degree preferred EXPERIENCE: One to Three years' experience in clinical application support or related clinical work experience CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable. RELEVANT WORK EXPERIENCE 3+ years PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 17, 2019
Job Code: 10207-28175 Full-time No Weekends Why Parallon? Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors. Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services. We offer one of the broadest portfolios of solutions across the United States and internationally. JOB SUMMARY Performs all aspects of the application and functional testing activities for a given effort. Has developed significant specialized knowledge in LOB area. Follows the SDLC testing methodologies and utilizes testing tools provided. GENERAL RESPONSIBILITIES Analyzes functional requirements for initiatives that are projected to return business value, may require a change to the core IT&S infrastructure, or may present significant technical or operational risk. Develops test approach, plan, and dependencies. Develops test cases, test data, traceability matrix, and metrics to ensure all testing requirements are met and documented. Communicates results to IT and key stakeholders. Tracks and verifies any required corrections and ensures completion. Modifies test cases; assists the development team in recreation of defects; validates defect fixes based on documented defects. Provides defect reports and input to final test assessment. Accumulates metrics to track test results and solution quality. Provides functionality and/or technical expertise in resolving inquiries from other teams about solutions within their area of specialization. Continually incorporates process efficiencies without sacrificing quality. Provides test process support in various development environment ensuring speed-to-market objectives are met while supporting testing process deliverables and requirements. Assist with other duties as assigned EDUCATION Bachelor's Degree preferred OTHER/SPECIAL QUALIFICATIONS 5+ years' relevant work experience •Excellent written and verbal communications •Demonstrated logic and analytical ability •Understanding and commitment to the importance of delivering Quality •Attention to detail and desire for accuracy •Strong understanding of software technologies •Has a understanding of industry testing tools and automation •Thorough understanding of policies •Ability to manage multiple assignments as assigned •Advanced understanding of interfaces and multiple applications interaction •Adaptability to change in a fast paced environment •Intermediate/Advanced SQL database experience •Self - Motivated •Ability to work independent PHYSICAL DEMANDS/WORKING CONDITIONS •This job is a largely sedentary role operating in a typical office setting, routinely using standard office equipment such as computers and phones and requiring speaking, hearing, fine motor dexterity, and occasional overtime. •A work from home privilege maybe be extended to full-time employees who have worked onsite for a minimum of 6 months and are not under disciplinary action. Based on manager discretion. Performance, delivery, and adequate coverage to meet business needs is out top priority as a team. As such, remote schedules and guidelines are subject to change as needs dictate. Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 17, 2019
Job Code: 10207-26595 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY HCA IT&S Senior Project Manager (Sr. PM) manages projects and/or programs of large to extra-large size, visibility, and complexity levels. The Senior PM will also coach/mentor other PMs/APMs as their experience grows within HCA. HCA IT&S Sr. PMs are responsible for planning, scheduling, executing, scope management, status reports, cost/budget development and tracking. Sr. PMs will manage projects with significant interdependencies with active projects or existing systems; they will be required to manage and track interrelated projects and programs. Sr. PMs work with multiple stakeholders within HCA ( IT&S and Business Operations); Field Level Stakeholders and Vendors to define a project's objectives and scope; work across IT&S organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors consultants, and vendors, to deliver IT products according to plan, schedule, and budget. Sr. PMs oversee projects from initiation, to development of the defined results, and through deployment of the product, including turnover to the appropriate systems support and user support organizations. RESPONSIBILITIES % of Time and Description of Responsibility 30% - PM Processes • Scope Management - Plans and controls scope for complex, ambiguous or fluid projects and when WBS for a similar HCA project is not available. • Requirements Management - Installs/manages processes to ensure specific requirements are met and approved by users where critical to project results and timetable. • Schedule Management - Accurately scopes out length and difficulty of tasks for larger projects new to HCA, measures performance to schedule, able to anticipate schedule issues and risk areas and recommend proactive corrective action. • Resource Management - Involved with resource planning, validates and refines less "solid" plans as needed, structures/mobilizes the project team for projects with scope new the HCA; assigns tasks across organization boundaries and adjusts as needed to stay on schedule; Projects future needs and identifies risks/issues, works with resource managers to resolve. • Risk/Issue/Action Item Management - Able to apply HCA methods and/or PMI standards to define the appropriate Risk/Issue/Action Item Management strategy (including mitigation, acceptance, avoidance or transfer) for projects, implements and effectively facilitates the defined approach through communication and leadership; ensures risks are managed as directed by project stakeholders. Guides team and sponsors to accept some risks given the opportunity for benefit. Anticipates complex cross function issues and facilitates resolution, escalates issues to executive supervisors with the proper balance of urgency and calm/composure. • Financial Management - Executes the cost estimating/planning process for project with scope new to HCA or with uncertain or ambiguous scope or considerations: Gathers and compiles the project budget including capital and equipment components, manages external vendors and follows HCA accounting/financial processes. 20% - Leadership • Team Leadership - Foster team cooperation across organization groups, able to elicit cooperation, able to diffuse tension; Anticipates possible/probable team dynamics issues and proactively implements adjustments (e.g. team building activities) to maintain or improve team dynamics; Drives team decision making supported by all parties and ensures alignment of decisions with organizational missions, values, and priorities. • Conflict/Crisis Management - Helps other team members remain calm in crisis situations, guides the team to fully understand the issue and assess urgency, develop and assess solution options, manage stakeholder communication and decision needs and drives to the best solution; Elevates performance under pressure, and sets an appropriate example for others relative to performing under pressure. • Process Improvement Focus - Begins to look beyond project delivery responsibilities to identify ways to improve PM processes and/or deliver additional value to project stakeholders. • Critical Thinking/Decision Making - Comfortable making most significant decisions for complex projects in accordance with installed project governance and issue management processes. • Leading Others - Driving execution without creating conflict; Empowerment of team members in decision making; Problem resolution with escalation as appropriate. • Managing Expectations - Manages expectations for project by ensuring stakeholders and team members have a common understanding of project expectations. All project management processes are clearly documented as appropriate for the project size and complexity. Identifies and either resolves or escalates discrepancies or issues as they are discovered. • Mentoring Others - Mentors PMs at the same or lower level; is sought out for assistance by other PMs. 30% - Communications • Stakeholder Communications - Develops formal communication plans for complex projects, able to craft complex and/or unpopular messages to a challenging stakeholder group with success, able to obtain needed communications from stakeholders; Appropriate interactions with Leadership with little to no guidance. • Influencing Negotiations - Can negotiate skillfully in tough situations with internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and assertive as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. • Communication Skills- Oral, Written, Listening - Ability to draw conclusions and connect outside factors into conversations and work sessions; Prepare and deliver effective written communication to all parties. • Meeting Facilitation/Presentation Skills - Designs and executes appropriate facilitation approaches depending on audience and topic complexity - uses variety of tools and approaches to solve complex project / business issues. Prepares for and presents complex matters effectively across organization levels; is effective in a variety of formal presentation settings: one-on-one, small and large groups; is effective both inside and outside the organization, including on controversial topics; Recognizes and ensures connection with all audience types and levels. 20% - Engagement and Organizational Management • Organizational Awareness and Navigation - Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates obstacles and plans his/her approach accordingly. • Customer Trust & Confidence - Possesses proven track record. Effectively manages customer expectations by establishing relationships, transparent communications, and factoring business needs into project decisions. • Business Acumen - Possesses strong understanding of how healthcare companies/organizations work. Is aware of current policies, practices, trends, technology, and information affecting the HCA business and organization. Understands how strategies and tactics are and can be used/effective in project management. • Functional & Technical Knowledge - Broad understanding of HCA business functions in assigned business function and technologies within and outside area of responsibility. EDUCATION Bachelor's Degree - Preferred Experience can substitute for degree EXPERIENCE 5 or more years - Required 8 or more years of IT experience, including 4+ years managing large, (5,000+ hours) complex project is preferred OTHER QUALIFACTIONS • Project Management (PMP) Certification desired, but not required. • Strong organization skills. • Excellent written and oral communication capability; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand. • Experience with multiple types of projects (Infrastructure, Business and Clinical), whether developed or purchased and integrated. • Competent and proficient understanding of IT project components. • Strong relationship management skills. • A certification in project management is a plus but not required. • Proficient in using project management software, such as MS Project. • Demonstrated experience in team management. • Experience at working both independently and in a team-oriented, collaborative environment. • Servant Leadership; a leader who considers the needs of the team over their own. • Ability to motivate team members • Ability to clarify objectives. • A sense of responsibility and accountability; someone who takes ownership and initiative. • Results-oriented with an eye toward the end-goal and business results as the objective of our projects. • The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly. • A willingness to take appropriate risks in order to capitalize on opportunities. • Adaptable and flexible, with the ability to handle ambiguity and changing priorities. • Professional demeanor and positive attitude; customer service orientation. • Good executive presence. • Identifies and proposes solutions to complex problems. • Excellent time management skills. • Delegates work effectively. • Strong negotiation and influence skills. • Ability to elicit cooperation from a wide variety of resources, including upper management, clients, and other departments; the ability to defuse tension among project team, should it arise. • Ability to learn, understand, and apply new technologies, methods, and processes. • Ability to work autonomously. • Respect for diversity of experience, characteristics, viewpoints, and opinions. PHYSICAL DEMANDS / WORKING CONDITIONS • Overtime may be required to meet project deadlines. • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. • Physically able to participate in training sessions, presentations, and meetings. • Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management. Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 17, 2019
Job Code: 25394-14288 PRN/Per Diem PRN WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst PRN implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned This is a temporary position working 40 hours per month indefinitely. KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 17, 2019
Job Code: 10207-28235 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY Oversees all aspects of the application and functional testing activities for a given effort. May assist project team with high-level design and/or integration considerations. GENERAL RESPONSIBILITIES •Build new automation test scripts •Maintain and debug existing automated test scripts •Adherence to the Defined QA Workflow and Quality Principles •Become the Product SME for owned applications •Manage iteration capacity requirements within the team •Define and perform iteration and regression testing •Track testing progress during the course of an iteration •Manage software defects tracking, reporting, follow-up, using a bug tracking system, and report defects to Development team and management •Collaborate with the team Developers and Business Analysts to evaluate or diagnose problems and recommend possible solutions •Help develop and manage quality practices within assigned team •Develop testing strategies that address areas such as database impacts, functional software use cases, regression testing, negative testing, error or bug retests, or usability •Follow established automation and performance tests practices •Plan test schedules or strategies with development team and sync around project scope or delivery dates •Provide feedback and recommendations to developers on software usability and functionality •Pair with developers to define and create Unit Tests assist in Unit Test Peer Reviews •Attend team Code Review sessions to gain technical insight for the application being built •Engage the BA prior to the start of each iteration to review User Story documentation with the purpose of identifying potential gaps in requirement or test scenarios •Maintain historical data of test results and QA artifacts EDUCATION Bachelor's Degree preferred KNOWLEDGE, SKILLS & ABILITIES •1 year of relevant work experience •Understanding of cross-functional impact of changes in relationship to software updates, bug fixes, new releases of software internally or externally developed •Beginning to Intermediate knowledge of creating SQL queries •Beginning to Intermediate knowledge of at least one of the following C#, C++, JAVA, or VB •Basic Understanding of Object Oriented Programming Principles Last Edited: 04/16/2019
HCA San Antonio, TX, USA
Apr 17, 2019
Job Code: 08164-92109 Full-time No Weekends Methodist Healthcare Systems Electronic Health Record (EHR) Training Analyst Clinician Experience IT&S Department Full Time /Days - Exempt Methodist Healthcare is the largest provider of health care services in the South Texas region and enjoys the highest consumer preference share of services as measured by the National Research Corporation (NRC). Methodist has also won the San Antonio Express-News' People's Choice Award every year since its inception and the NRC Consumer Choice Award a dozen times - more than almost any other hospital organization in Texas. As San Antonio's second largest private employer, our facilities employ more than 10,000 individuals, including 2,700 physicians in all specialties. Our network of greater San Antonio hospitals includes: Methodist Hospital, Methodist Children's Hospital, Methodist Specialty and Transplant Hospital, Northeast Methodist Hospital, Metropolitan Methodist Hospital, Methodist Ambulatory Surgery Hospital, Methodist Stone Oak Hospital, Methodist Texsan Hospital, and Methodist Hospital South. We also have 2 freestanding emergency centers, Methodist Boerne Emergency Center and Metropolitan Methodist Emergency Center. At each of our facilities, Methodist Healthcare offers an outstanding selection of doctors, healthcare professionals, equipment and health services from wellness events to transplant services, pediatrics, dermatology, cardiology, oncology and a complete range of other medical services in the South Texas region. For more information, please visit our website at www.sahealth.com . We offer you a generous benefits package including: Medical, Dental, disability and life insurance Flexible Spending Accounts Paid Time Off Employee Discount Program Employee Stock Purchase Program Tuition Reimbursement Student Loan Repayment Your Role: Electronic Health Record (EHR) Training Analyst The Senior EHR Training Analyst for IT&S will be responsible for efficient and effective design, development and delivery of technology education initiatives that are implemented by Methodist Healthcare. This individual is a member of a cross functional team, which includes Clinical Owners, Business Owners, Education, Project Management, IT&S, and others within MHS as needed. This individual will provide support to various groups to define education requirements, develop education, coordinate training program, and audit educational effectiveness that are needed to achieve optimal MHS outcomes. This representative will consistently demonstrate a strong service commitment to clinicians, nursing, and ancillary staff in the San Antonio Division striving to meet and exceed MHS customer expectations. Supports and improves technology educational strategies. Work with stakeholders to develop competency-based and operational-based education. Work with project teams to revise content-specific, competency-based, and operational-based education programs as needed, in conjunction with experts from the field. Validates that project teams develop appropriate education materials for operational handoff at the completion of a project. Works closely with counterparts in other departments to ensure consistent and effective use of technology resources and optimization of clinical technology programs. Participates in the evaluation of project learning outcomes, and reports on training efficacy of the projects implemented. Audits project implementations to ensure training is engraved in the operational workflows Adheres to the Code of Conduct and Mission and Value Statements Assists with other duties as assigned Education: Bachelor's Degree Required Experience: Training and analyst experience Strong oral, written, and interpersonal communication, and presentation skills; strong analysis/problem solving and critical thinking; excellent computer skills with technical knowledge of computer applications; strong leadership, facilitation and coaching skills; ability to work in multi-disciplinary teams. Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable). Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 10201-28171 Full-time No Weekends About HCA Healthcare Nashville-based HCA is one of the nation's leading providers of healthcare services, operating 185 locally managed hospitals in 21 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44 percent. HCA is a learning healthcare system that uses its more than 27 million annual patient encounters to advance science, improve patient care and save lives. The Quality Standards Department's primary purpose is to promote safe, high quality and effective patient care through maintaining accreditation, certification and licensure compliance of all facilities. HCA Clinical Strategic Agenda and Regulatory compliance are foundational to the Quality Standards Department work. The role of the Consulting Clinical Analyst is to provide consultation and education to HCA facilities regarding clinical performance improvement and foundational standards of operational compliance including the Joint Commission/AAAHC, Centers for Medicare and Medicaid Services (CMS), laboratory accrediting bodies, and other health care standard setting and enforcement entities. GENERAL RESPONSIBILITIES: The Consulting Clinical Analyst serves as an expert consultant to hospital and ASC clinical performance improvement responsible for assisting in accreditation and regulatory internal survey processes - the HCA Quality Review System. The HCA Quality Review System serves as the internal clinical audit function for HCA and thus is responsible to executive management and the board for identification and reporting of facility operational performance. The Consulting Clinical Analyst participates in the HCA Quality Review System through remote review of high-risk regulatory and accreditation areas, such as credentialing, staffing and staff competency, and targeted clinical record review. Some travel may be required to provide onsite expert consultation and survey for HCA Quality Review System to HCA hospital and ASC Administrators/Chief Executive Officers (CEO), Chief Operating Officers (COO), Chief Nursing Officers (CNO) and other hospital/ASC, Board of Trustee and medical staff leaders regarding clinical performance improvement and foundational operational standards requiring facility compliance. Role is critical to HCA strategy of Quality and Patient Safety as a differentiator of hospital and ambulatory surgery center operational performance. Role complements and provides guidance to Division Vice President, Quality or Director, Quality and Risk Management. Position requires expertise to guide hospital/ASC quality and risk directors in their position requirements and to counsel CEO/Administrator, CNO, COO, medical staff and board leaders in continuous patient care improvement in a foundationally-compliant manner. With increasing HCA Clinical Improvement patient quality agenda, this position is critical to HCA mission and strategies. Position is critical to advancement of HCA facility delivery of safe, effective, efficient, compassionate and satisfying patient care as defined by the HCA Clinical Improvement Strategies. Reporting to the Senior Director, Quality Standards, this individual will: • Conduct remote/electronic review assessments of focused topics within HCA hospitals/ASCs including credentialing, utilization management, peer review, medical staff and board bylaws, etc. Remote/electronic review requires command and comfort level with electronic health record navigation to evaluate clinical documentation against accrediting and regulatory standards/statutes. • Support Regulatory Compliance and Accreditation across the enterprise through collaboration with department colleagues to ensure accurate production of QRS metrics. • Increases the effectiveness of the Quality Standards team through: • Identifying QRS work process improvements to resolve operational problems and collaborating with other team members to ensure implementation of identified improvements. • Providing oversight with regard to QRS data produced by department; collaborate with involved team members to ensure most accurate and efficient means are utilized in production of data sets. • Promoting collaborative working relationships within the department, within CSG, and other corporate departments, division, and facility leaders. EXPERIENCE and EDUCATION • College Degree and 7 plus years of related experience. This position demands a total command of clinical performance improvement, Clinical Excellence, HCA Clinical Agenda, TJC and AAAHC standards, healthcare licensure regulations and CMS Conditions of Participation/Coverage. • Hospital clinical experience: Registered Nurse, Registered Pharmacist, Registered or Accredited Health Information Administrator, Healthcare Administrator. Quality leader or other healthcare professional. • Experience with EHRs (Meditech, EPIC, Cerner, etc.) documentation and ordering functionality & content. Up to 20% travel Last Edited: 04/16/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 10201-27209 Full-time No Weekends About HCA Nashville-based HCA is one of the nation's leading providers of healthcare services, operating 178 locally managed hospitals and 119 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44 percent. HCA is a learning healthcare system that uses its more than 27 million annual patient encounters to advance science, improve patient care and save lives. The Clinical Services Group (CSG) is responsible for the development and implementation of HCA's Electronic Health Record (EHR) program as well as the expansion of business processes and performance related to HCA's Clinical Agenda. JOB SUMMARY The Senior Strategy Analyst works directly with CSG leadership to clearly define strategic, enterprise-level initiatives, determine potential solutions, make recommendations, and translate those into actionable plans. These activities occur before a formal project exists. The role leverages the expertise of CSG clinical and operational leaders to create the framework for initiatives that can then be implemented at corporate, division, and facility levels. This role functions as an internal consultant and requires an understanding and appreciation for health care operations, clinical workflow, strategic planning, & strategic analysis. The Senior Strategy Analyst must be proficient in conducting research, analyzing data and market trends, and applying that information to their strategic work. This will include analyzing and summarizing internal and external data sources such as industry publications, white papers, and survey results. The Senior Strategy Analyst operates independently, under the general supervision of a Strategy Consultant, Manager or Director, Strategic Consulting. The Senior Strategy Analyst will have responsibility for assigned CSG initiatives or service lines and will represent the Strategy & Planning team in direct interactions with corporate, division, and facility leaders. The Senior Strategy Analyst must be able to gain and maintain trust and confidence of team members and influence others to action without direct authority; share wins and successes and foster open dialogue. The Senior Strategy Analyst will be required to proactively prioritize initiatives and related tasks to effectively manage assignments in a complex and dynamic environment. The Senior Strategy Analyst acts independently to plan and support assigned initiatives with corporate, division and facility teams. They collaborate with other team members and work across interdisciplinary workgroups to accomplish enterprise goals. GENERAL RESPONSIBILITIES • Plan, organize, and facilitate medium-to-large strategy and design sessions to plan strategic initiatives across CSG and partner organizations (IT&S, OSG, PI, etc). • Organize strategic initiatives into actionable plans and communicate approach to leaders and teams. • Provide ongoing leadership support and program enhancement to clinical programs. • Proactively identify, manage, and communicate strategic program risks and issues. Create associated mitigation plans. • Facilitates effective communications among leadership and teams to ensure comprehensive understanding of needs and expectations. • Perform other related duties as assigned to support the Strategy & Planning team. EXPERIENCE • Must be proficient with MS Excel, Word, Visio and Powerpoint • Minimum 5 years healthcare experience required • Medium-to-Large scale project coordination experience is required • 1-3 years of experience in Management or Strategy Consulting preferred • Experience with MS Project preferred Management Work Experience EDUCATION • Undergraduate degree in business, healthcare, or related field required. • Master's degree in business, healthcare, or related field preferred. SPECIAL QUALIFICATIONS • Multifaceted healthcare experience with previous exposure to operational, clinical, and/or financial initiatives. • Ability to communicate, motivate and influence with confidence at all levels of the organization. • Direct experience in consulting, enterprise planning, or strategic planning and analysis. • Comfort and confidence in communicating at all levels of the organization. • Possesses strong leadership skills and ability to work independently. • Possesses excellent organizational skills with special attention to detail. • Results-oriented individual with a demonstrated strong commitment and willingness to do what it takes to get the job done. • Strong service-orientation, professionalism, and responsive individual. • Possesses developed interpersonal skills to work in a high profile and fast-paced environment. • Excellent presentation and communication skills are essential. • Proven ability to manage and prioritize multiple concurrent projects within deadlines. • Expertise in, and strong affinity for, working in an environment of discovery, uncertainty and ambiguity. Flexibility and adaptability are essential. Last Edited: 04/15/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 10207-28200 Full-time No Weekends HCA IT&S - Healthcare Inspired Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do! We are IT professionals and are certainly proud of our technical expertise. But what makes us unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in IT&S apply them specifically to the noble cause of healthcare. That's why we say we are "Healthcare Inspired." It's this guiding vision that pervades and positively influences every level of our organization. It shapes our culture, defines our strategy, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. At HCA Healthcare, we are driven by a single goal: the care and improvement of human life. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program. We would love to talk to you about this fantastic opportunity! JOB SUMMARY: The Unified Communications Consulting Engineer - Division will be a subject matter expert in Cisco Unified Communications, particularly Cisco Unified Call Manager versions 11.0 and above, Cisco Unity Connection versions 11.0 and above, Cisco Unified Contact Center Express versions 11.0 and above. General knowledge is required of other Cisco UC applications such as Cisco Emergency Responder, Cisco Prime Provisioning, and Cisco Prime Assurance. Also required is a general knowledge of data networking including concepts of VLAN, QoS, IP subnets, routers, and switches. The role of the Unified Communications Consulting Engineer - Division will be 1) to act as a leader for assigned divisions to ensure adherence to HCA UC standards and UC practices; 2) own, operate, and support the division UC infrastructure and all centralized UC applications for that division; 3) to act as a liaison between the division UC technical teams and HCA Corporate UC Architecture and Design to communicate the business needs of the divisions to Corporate leadership; 4) to act as a consultant to the division UC technical teams; 5) to act as facilitator for determining training needs of field engineers and technicians to assist the field UC teams with obtaining required training. In addition to focus on Division UC teams, the UC Consulting Engineer shall be an active member of the HCA Unified Communications Design, Operations, & Support team. RESPONSIBILITIES: • Provide division UC support and troubleshooting at the enterprise level • Help cultivate a team relationship between the Corporate UC team and the Division UC team • Manage troubleshooting efforts - own all major events; engage other resources as necessary • Monitor division infrastructure operations - compliance, capacity planning, etc. • Actively participate in regular team conference calls - field and corporate • Coordinate infrastructure/software upgrades with division resources - communications, change management tasks, etc. • Participate in Corporate UC team meetings • Guide, train, instruct, and assists others at peer or lower levels on unified communications best practices and resolving technical issues • Adheres to and supports HCA ITG standards, policies and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission & Value Statement. EXPERIENCE: 7+ years of experience is needed for a successful candidate. EDUCATION: Bachelor's degree is preferred. OTHER QUALIFICATIONS: Expertise and familiarity needed in the following areas: • Organizational Support - Follows policies and procedures • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently • Dependability - Takes responsibility for own actions, responds to management direction, keeps commitments • Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment • Professionalism - Approaches others in a tactful manner, reacts well under pressure • Adaptability - Adapts to change, manages competing demands; Changes approach or method to best fit situation; Able to deal with delays, or unexpected events. • Strong troubleshooting skills and a detailed understanding of core networking technologies and protocols. • Proficient knowledge regarding network design and the different protocols to include routing and switching technologies • Proficient knowledge for unified communications with detailed knowledge of Cisco Voice over IP Telephony to include: Call Manager, Unity Connections, Emergency Responder, Presence, Expressway. SPECIAL QUALIFICATIONS: • CCNA-Voice preferred but not required, or CCNP-Voice preferred but not required. • Troubleshooting skills - SIP, IP traces (Wireshark), Cisco RTMT tool, media gateway preferred but not required We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 04/15/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 08942-163002 Full-time No Weekends Manage the IT, network, and security support teams within the Nashville Shared Service and its outlier facilities. Promote teamwork and provide leadership to staff to meet organizational goals and objectives. Maintain PC Network to provide maximum systems availability and performance. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Guide the implementation of Information Systems at the Patient Account Services. Implementation is to include interfaces to all appropriate mainframe and networked systems. • Manage day-to-day IT operations and provide leadership to a staff of 5 to 7 individuals, including 1 st , 2 nd , and 3 rd tier IT/network support. • Coordinate support of end users (1500+) with ongoing IT&S needs (PCs, Networking, Email, Electronic Report Distribution, Help Desk Support, internal/external applications, etc.) • Assist in development of training programs for new equipment and software applications • Maintain LAN to provide maximum systems availability and performance (user maintenance, application software installation, network monitoring, network performance issues) • Develop policies & procedures to track hardware/software installations and licensure and ensure Corporate Compliance Standards are met. These procedures should include annual audits and documentation of corrective actions taken. • Identify opportunities for greater efficiencies through process improvement, systems integration and assist in implementation of these solutions. • Practice and adhere to the "Code of Conduct" philosophy and " Mission and Value Statement" • Other duties as assigned EDUCATION • Bachelor's Degree in Information Systems or related field • Equivalent work experience may substitute degree requirement EXPERIENCE • Minimum 4 years technical and managerial experience in Information Technology and Services • Minimum 2 year supervisory experience • Experience with Parallon/HCA systems preferred Last Edited: 04/15/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 10207-28271 Full-time Mixed (rotating weekends) WHY HCA Healthcare ? At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the "World's Most Ethical Companies" annually since 2010 • 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures. JOB SUMMARY IT Service Desk handles first, second and third tier incidents for the entire enterprise. In addition IT Service Desk is expected to manage a variety of helpdesk functions and may be called upon to manage functions such as access management, and deployment, testing, and process ownership of service desk related software/tools. The IT Service Desk Manager role is responsible for efficient delivery of a high quality IT service experience for all IT&S customers. This customer base includes executives, clinicians, business owners, IT staff and end user associates of HCA Healthcare, Parallon and non-HCA Parallon clients. The service experience encompass all issues, inquiries and service requests escalated to Corporate ITG related to products and services available from and /or managed by HCA ITG, including services provided by third party vendor partners. The IT Service Desk Manager has primary accountability for all support provided to IT&S stakeholders within the business lines he or she is assigned. The IT Service Desk Manager is additionally responsible for delivering on project commitments within the assigned business lines leveraging appropriate staff experience and expertise. Examples include enterprise EHR system upgrades, implementation/upgrade of service desk community software and tools, IT division operations empowerment, and clinical regulatory deployments. The IT Service Desk Manager is responsible for the selection, management and ongoing professional development of high performing team members. The Manager's success in this category will be evaluated based on both individual performance within the current team and, on the degree to which team members are prepared for advancement opportunities within the enterprise. The IT Service Desk Manager is expected to be a vigorous client advocate and should implement and manage robust processes to ensure that incidents are resolved within published service levels. The Manager will directly lead major incident resolution efforts coordinating fix agent resources across multiple ITG departments. The IT Service Desk Manager will leverage data and metrics from our call handling and incident tracking systems to regularly create assessments for business owners and product teams depicting the health of individual applications and, key challenges faced by end users. The Manager will ensure that IT Service Desk subject matter experts are made available to application product teams to form the prioritization of enhancements. The ideal candidate will have excellent communication and relationship building skills. He or she will have a keen understanding of how ITG products align with business operations within the designated lines of business. Demonstrated success in managing licensed clinicians, certified technicians and tenured healthcare professions is heavily weighted in the selection process. This role will require engagement outside of normal business hours in support of critical issue resolution. Based on assigned business lines, the IT Service Desk Manager will additionally have responsibility for one or more of the following activities: • Manage on-site and/or remote support for business line implementation "Go Live" events. Manager is responsible for providing subject matter experts from IT Service Desk to assist with go live events as requested. • Work with the project teams to manage enterprise application upgrades. • Lead development, testing and deployment efforts of IT Service Desk owned tools and products. Product set includes but is not limited to: incident management, targeted broadcast communication, customer relationship management, call distribution management, call recording / archiving, knowledge management, productivity dashboards, client dashboards, custom reporting and customer surveys. • Initiate and lead projects to improve the capabilities and effectiveness of ITG's Division Service Desks and Service Desk Community organizational units. • Manage the development and implementation of education / training programs to enhance staff technical and operational skill-sets. • Work with project teams to manage software deployment activities for business lines as requested. • Manage acquisition and/or divestiture support activities. • Participate in new technology pilots and compile feedback that impacts deployment decisions. • Manage data restore or other system administrative processes specific to business lines as requested. • Manage a variety of certified professionals which may include: certified clinicians such as RN's, LPN's, pharmacy technicians, lab technicians, radiology technicians, desktop engineers, security specialists, and software specialists. • Manage a remote and/or offshore workforce assigned to perform IT&S support functions such as incident response, alert monitoring, server diagnostics, and server issue resolution. • Manage a night/weekend workforce requiring alternating shift schedules and responsibilities. GENERAL RESPONSIBILITIES Operations Management - Tier I / II / III, ITG Resolution Center - approximately 50% • Manage all facets of the service experience for issues escalated to Corporate ITG. This includes: - Coordination of internal and external fix agent efforts for incidents across all service tiers. - Management of analyst productivity, staffing levels and skill set mix. - Management of all ITG communications related to incidents, enhancements, issues / defects and outages. - Management of on-going compliance with published service levels. - Direct management of critical enterprise incidents and executive escalations. - Active assistance with major events, including ITG and Corporate Emergency events - Provide education and guidance for clients with custom IT service needs. Operations Management - Line of Business Projects - approximately 10% • Assist in budget, timeline and scope oversight on all IT Service Desk led projects including system upgrades. • Manage IT Service Desk project commitments for non-IT Service Desk managed projects ensuring appropriate engagement of resources and timely completion of high quality deliverables. • Assist project team(s) by providing resources and/or technical expertise in support of new technology development and implementation from a position of customer advocacy. • Manage the transition of new products into a standard support model including efforts to ensure that the IT&S Division Service Desks are prepared to manage service desk activities. Relationship Management / Product Optimization- approximately 10% • Provide application business owners and product teams with a periodic analysis of application health based on data analytics, including ITSM and call management system data. • Provide application business owners and product teams with a periodic analysis of end user challenges and concerns based support interactions, issue escalations and data analytics. • Serve as advocate for the end user community in the prioritization of enhancements and defect corrections. • Manage the software deployment pipeline to the degree required by managed business lines. Staff Management and Development - approximately 20% • Attract and hire high performing / high potential staff members with the required clinical licensure, technical certifications and / or healthcare operations expertise. • Manage the ongoing professional development of each staff member with a focus on improving both internal CSS capabilities and, on our stated mission to serve as a talent source for the larger ITG organization. • Provide staff members with continuous support, encouragement and feedback. Address performance or behavioral issues quickly and in accordance with ITG policy. Improvement of Internal Processes, Capabilities and Toolsets - approximately 10% • Continuously analyze IT Service Desk processes, procedures and workflows to identify service gaps and / or waste. • Develop and implement process improvement initiatives to improve customer satisfaction and operational efficiency. • Evaluate and recommend new technologies that have the potential to improve the service experience. • Manage the deployment of new IT Service Desk toolsets and processes. avel RELEVANT WORK EXPERIENCE 5 or more years Other preferred/required experience - Experience in healthcare operations preferred MANAGEMENT EXPERIENCE 3 or more years EDUCATION Bachelor's Degree - Preferred Technical Training Other as Noted - Candidates with equivalent experience may be considered OTHER/SPECIAL QUALIFICATIONS ITIL Framework and/or Service Management Operations knowledge desired PHYSICAL DEMANDS/WORKING CONDITIONS • Physical Demands: Prolonged sitting, viewing a computer screen and typing on a computer keyboard • Working Conditions: Provides after-hours (nights, weekends & holidays) and on-call support as required for escalation procedures. • Working Conditions: May require occasional travel Last Edited: 04/15/2019
HCA Nashville, TN, USA
Apr 16, 2019
Job Code: 10207-25668 Full-time No Weekends Why HealthTrust? HealthTrust is the industry's leading group purchasing organization (GPO), providing sustainable savings for supplies and expert sourcing for medical device and purchased services. With an annual purchasing volume by our members of over $18 billion, membership includes over 1,400 not-for-profit and for-profit acute care facilities and 10,600 surgery centers, alternative sites and physician practices. Founded in 1999, HealthTrust is organized as a limited partnership. A wholly-owned, indirect subsidiary of HCA Holdings, Inc. is the general partner and operates the partnership, controlling the majority of voting interest of the GPO. All other GPO equity holders are all healthcare providers or are owned by healthcare providers. HealthTrust is the only GPO with a truly committed model-with member-driven decision making, compliant purchasing, and a national portfolio of unparalleled value. JOB SUMMARY The Senior Data Architect is responsible for the execution of the enterprise information architecture vision and strategy for HealthTrust. The Senior Data Architect will demonstrate passion for information architecture processes and patterns that enable operational use of data and that also provides support for analytics and decision support to meet the organization's needs. The Senior Data Architect will assist in the discovery of solutions that can provide a logical centralize view and provide access to information repositories that unify a customer's visibility to make effective use of data (complying with emerging regulatory requirements and company policies.) The Senior Data Architect will support data stewardship and governance functions so that it is enabled, operationalized and deployed within the enterprise. Through the use of agile techniques and working with other data architects and delivery engineers, conceptual and logical models that decompose business concepts into core and supporting domains will be created. The successful candidate will be able to define assist in the creation of executable roadmaps that ensure our process models, information design and quality metrics are measured, monitored and feedback into our delivery pipeline. The successful candidate will ensure that assessment of tools, frameworks, information patterns and practices especially in the area of data access, integration, quality and usability are defined, communicated, implemented and reviewed. The candidate will also work with product and program management to understand business goals and requested features with an understanding of impact to our enterprise information architecture and strategy. GENERAL RESPONSIBILITIES • Assists in definition of HealthTrust's information architecture strategy and vision • Guides definition of concepts that establish the Enterprise Data Model • Supports information architecture design and data solutions to solve customers' most complex business and technical issues related to analytics • Leads creation of data models to support transactional, analytic and decision support systems. • Leads definition of metadata management and repository strategy • Works with business in aligning stewardship and governance needs to the logical information architecture • Facilitates usage of policy and procedures for analyzing information to ensure effectiveness of controls, accuracy of reports, and efficiency and security of operations. • Facilitates usage of integrative and canonical views of data or information across multiple content types (structured, semi-structured or unstructured) to support convergence of information asset migration planning or impact analysis. • Participate in the definition of technical standards and guidelines that pertain to data and information use, security, access and governance (including defining accountabilities in support of data quality mandates). • Collaborates and contributes to technology road maps. • Evaluates emerging technologies that could have a positive impact on the organization • Researches and assess strategic fit of external technology trends as potential enablers for future business initiatives GENERAL EXPERIENCE Understanding and demonstrated success in enterprise level data management, design and architecture required Experience in design and construction of information architectures that enable well-integrated collaborative analytic systems required Understanding of common information architecture frameworks, patterns and styles required Understanding of taxonomies and ontologies and trade-off considerations for applying techniques to various data forms including semi and unstructured data sources required Understanding of metamodels, relational models, object models, nosql and other representational forms required Experience in Communicating information architecture and IT strategies required Experience with business intelligence, data warehousing and datamarts design and development required Experience with multiple techniques and practices of Object-Oriented Analysis and Design, Service Oriented Architecture, Master Data Management, Reference Data Management, Product Development and Enterprise Application Integration patterns, techniques and tools required Understanding on identifying Business value with justification and business case development preferred Understanding and experience with Big Data Platforms especially Cloudera preferred Understanding and practice of Domain Driven Design preferred Familiarity and practice of applying TOGAF or similar framework preferred Familiarity with Scrum or Kanban agile practices preferred Leading, developing and building teams preferred KEY PERFORMANCE MEASURES • Delivery of rapid innovation proof of technology/concepts on time and on budget • Alignment of business strategy to technology architectures • Documentation of architecture designs • Quality metrics and plans • Customer satisfaction RELEVANT WORK EXPERIENCE 7 or more years EDUCATION Bachelor's Degree - Required Other as Noted: Or equivalent experience as a Data Architect Healthcare IT Experience, Group Purchasing and Supply Chain Experience Preferred PHYSICAL DEMANDS/WORKING CONDITIONS Must be able to travel up to 5% of the time Last Edited: 04/15/2019
HCA Independence, MO, USA
Apr 16, 2019
Job Code: 25024-14264 Full-time No Weekends WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: • Ranked 63 in Fortune 500 • Computerworld Top 50 Best Places to Work in IT since 2009 • Named one of the "World's Most Ethical Companies" since 2010 • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures. SUMMARY OF DUTIES The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Mentors, trains and supports entry-level technical analysts Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have three years IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 04/15/2019