Adventist Health System

Adventist Health System is an organization rich in the tradition of providing quality health care in a mission-minded environment. We employ more than 80,000 individuals in our hospitals, nursing homes, home health agencies, headquarters and other affiliate entities.

With locations in 10 states, we are able to provide career opportunities in a wide variety of settings, from bustling cities to small rural towns. At each, we offer market-driven wages, benefits and career development. Most importantly, we provide all of our employees with opportunities to grow spiritually as they further the mission of Extending the Healing Ministry of Christ.

Adventist Health System Orlando, FL, USA
Dec 14, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: Under general direction, manages the purchase, installation, and support of voice network communications, including voice servers, gateways, PBX switches, contact centers, vendor based services, handsets, voice mail, and support software systems.  Responsible for implementation, support, and maintenance of current and future enterprise voice network systems and applications.  Must be able to demonstrate strong knowledge of industry cabling and circuit types and techniques and to read and understand floor plans and blue prints. Works on complex problems where analysis of situation requires in-depth evaluation of various technical and non-technical factors. Qualifications What you will be responsible for: Responsible for planning and implementing enterprise unified communications based projects. Responsible for leadership and training to lower level voice network engineers and technicians. Senior is responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools, etc. Assists in developing budgets (identification and recommendation of items), and procuring communications equipment and supplies. The Senior Engineer is responsible to assist in the development of company policies and procedures to support voice operations, security, and integrity. Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required. This position is responsible to work with all AHS-IS teams to insure proper design of the LAN, MAN and WAN voice and data networks. What you will need : KNOWLEDGE AND SKILLS REQUIRED:  • This position requires strong technical skills, strong interpersonal skills, and working knowledge of voice systems, networks, and applications. .  • PC skills are required.  • Understanding of data networking.  EDUCATION AND EXPERIENCE REQUIRED:  • Cisco Call Managers  • Cisco Unity  • Cisco Contact Center  • Cisco Emergency Responder  • Nortel PBX and Call Pilot a plus  LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:  • BA or BS in computer science  • CCNA, CCNA Voice   This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 12, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: Responsible for planning and managing multiple small to large sized IT projects from initiation through implementation.  Responsibilities will also include managing project status and communications, resources, change requests, risks and issues to ensure optimal progress is achieved and maintained. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications What you will need: •         Typically works with minimal guidance from a Senior Project Manager •         Can manage multiple small to large sized projects.  May be responsible for managing a subset of a larger project led by a more senior PM. •         Monitors and communicates the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risk/issues •         Manages to the critical path of the project schedule •         Responsible for all project management deliverables; scope, schedule, communication plan, and stakeholder analysis •         Ability to negotiate and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the life of the project •         Logs and tracks project risks and issues to ensure ownership is established and progress is made towards resolution/mitigation with escalation being sought when needed •         Proactively manages change to the project scope, schedule and budget •         Facilitates project meetings at Manager. Director, and possibly VP levels •         Produces ad-hoc reports and/or presentations as needed •         Adheres to all project management process guidelines and procedures •         Provides weekly status reports of assigned project(s) •         Reviews work estimates from teams and actively seeks clarifications/verification as appropriate •         Identifies and tracks key project milestones and deliverables •         Coach, mentor, and motivate project team members; influence them to take positive action and accountability for their assigned work •         Contributes and participates in continual process improvement for the PMO team •         Build, develop, and grow business relationships vital to the success of the project •         Expected to develop and grow specific business knowledge related to projects within a given Program •         Participates in project go-live events as needed •         May be required to travel to support project related activities •         Conduct project post-mortems and create lessons learned to identify successful and unsuccessful project elements   KNOWLEDGE AND SKILLS REQUIRED: •         Office 365 Suite •         Working knowledge in IT project management methodologies, including but not limited to the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) and Agile •         Must have excellent communication and negotiation skills - oral, written, presentation, formal and informal •         Demonstrates critical thinking skills and excellent troubleshooting skills •         Ability to adapt and be flexible in a dynamic environment •         Ability to troubleshoot issues and problems, determining the root cause and identifying a resolution quickly •         Ability to use situational thinking - utilizing analytical, creative, implicative, and tactical thinking techniques based on the scenario KNOWLEDGE AND SKILLS PREFERRED: •         Proficient with project management tool(s) such as Microsoft Project Online or Jira EDUCATION AND EXPERIENCE REQUIRED: •         Bachelor's Degree or five years of work related experience •         Minimum of six years of IT project experience, four of which have been managing mid-sized projects with at least fifteen resources assigned and project durations of six months or longer •         Experience managing vendors based on contractual obligations •         Experience with stakeholder identification, analysis and management, including executive level stakeholders •         Experience in leading, supporting, and working with matrix project teams •         Proven experience managing 3-5 mid-sized IT projects simultaneously •         Experience working in a team-oriented, collaborative environment EDUCATION AND EXPERIENCE PREFERRED: •         Bachelor's Degree is preferred •         Healthcare experience is preferred LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •         PMI (PMP) Certification or Equivalent Project Management Certificate This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 11, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Financial Analyst applies technical, analytical and problem-solving skills to provide timely information to AIT Finance, Applications Office and other AIT customers.  This person demonstrates competences in contract analysis, decision support and reporting through converting raw data into useful and actionable information.  This person is responsible for supporting the contract process, compiling and analyzing data as well as for creating meaningful applications to support executive decision making.  Character traits include: strong work ethic, trainability, communicative, team player all with a positive "can do" attitude. Intermediate Excel skills required.  Qualifications What you will be responsible for: Routine (Monthly/Annually) •               Maintain and update licensing framework for all AIT contracts •               Work with Applications Office to obtain new contracts that need to be reviewed for relevant information to be added to framework •               Support the contract negotiation process and identify operating and capital financial impacts •               Retrieve CPI and hospital metric data on a regular basis from Corporate Finance to ensure framework metrics are current •               Identify opportunities for cost savings through reviewing the applications list annually, comparing to metrics, determining duplicate or unused products and adherence to contract terms •               Coordinate with CAO for addendums to appropriately adjust the licensing volumes •               Develop licensing, subscription and support cost estimates for expansions and new entities •               Confirm with the PMO the FPU date for applications to begin support payments •               Ensure any bonuses, credit opportunities or penalties are tracked, obtained and accrued for. •               Compile and publish updated benchmark survey data •               Compile monthly data required to populate reports •               Reconcile and validate monthly financial and statistical data •               Involved in monthly close process, posting journal entries and creating facility transfers Ongoing/Ad-hoc •               Provide financial information and/or analysis for ad-hoc financial reports or decision support needs •               Maintain appropriate documentation and other guidelines •               Develop and track key performance indicators, maintain and track AIT scorecard Other •               Effectively collect and analyze data •               Interpret data and identify data relationships and dependencies using professional experience •               Provide documentation and audit trail for all work output •               Monitor own work to ensure quality, accuracy and thoroughness with data •               Consistently review and validate numerical data based on a thorough understanding of financial concepts and healthcare principles What you will need: KNOWLEDGE AND SKILLS REQUIRED : •         Microsoft Office (Excel, PowerPoint, Word, Outlook, Visio, etc.) •         Excellent verbal and written communication skills •         Excellent problem-solving skills KNOWLEDGE AND SKILLS PREFERRED: •         Financial reporting and analysis •         Business Intelligence Software (PeopleSoft, HPM, Qlikview, etc.) •         Microsoft Access EDUCATION AND EXPERIENCE REQUIRED : Bachelor's degree in Accounting or Finance   EDUCATION AND EXPERIENCE PREFERRED: •         1+ years of healthcare finance experience •         1+ years of business-related experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: Responsible for planning and managing multiple medium to large sized projects from initiation through implementation.  Responsibilities will also include managing project status and communications, resources, change requests, risks and issues to ensure optimal progress is achieved and maintained. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications What you will be responsible for: •         Typically works with minimal guidance from the Senior Manager - PMO •         Manages multiple medium to large sized projects with larger ones having enterprise-wide impact •         Facilitates the development of the work breakdown structure and work estimates working with the resource managers and subject matter experts •         Identifies and tracks key project milestones and deliverables, utilizing the critical path to proactively identify potential issues/risks for quick resolution •         Monitors and communicates the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risk/issues •         Responsible for all project management deliverables; scope, schedule, communication plan, and stakeholder analysis •         Ability to negotiate and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the life of the project •         Logs and tracks project risks and issues to ensure ownership is established and progress is made towards resolution/mitigation with escalation being sought when needed •         Proactively manages change to the project scope, schedule and budget •         Facilitates project related meetings at Manager. Director, VP, and possibly C-Suite levels •         Produces ad-hoc reports and/or presentations as needed •         Adheres to all project management process guidelines and procedures •         Provides weekly status reports of assigned project(s) •         Coach, mentor, and motivate project team members; influence them to take positive action and accountability for their assigned work •         Coach, mentor, and motivate more junior PMs to help them grow their level of proficiency •         Lead, contribute and participate in continual process improvement for the PMO team •         Build, develop, and grow business relationships vital to the success of the project •         Expected to attain a high level specific business knowledge related to projects and solutions within a given business area •         Participates in project go-live events as needed •         May be required to travel to support project related activities •         Conduct project post-mortems and create lessons learned to identify successful and unsuccessful project elements What you will need: KNOWLEDGE AND SKILLS REQUIRED: •         Office 365 Suite •         Working knowledge in project management methodologies, including but not limited to the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) and Agile •         Proficient with project management tool(s) such as Microsoft Project Online or Jira •         Must have excellent communication and negotiation skills - oral, written, presentation, formal and informal •         Demonstrates critical thinking skills and excellent troubleshooting skills •         Ability to adapt and be flexible in a dynamic environment •         Ability to troubleshoot issues and problems, determining the root cause and identifying a resolution quickly •         Ability to use situational thinking - utilizing analytical, creative, implicative, strategic and tactical thinking techniques based on the scenario EDUCATION AND EXPERIENCE REQUIRED: •         Bachelor's Degree or five years of work related experience •         Minimum of eight years of project experience, five of which have been managing complex projects with at least twenty resources assigned and project durations of a year or longer •         Experience managing vendors based on contractual obligations •         Experience with stakeholder identification, analysis and management, including executive level stakeholders •         Experience in leading, supporting, and working with matrix project teams •         Proven experience managing 3-5 complex projects simultaneously •         Experience working in a team-oriented, collaborative environment EDUCATION AND EXPERIENCE PREFERRED: •         Bachelor's Degree is preferred •         Experience working in a Healthcare Industry •         SDLC experience with Waterfall or Agile   LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: •         PMI (PMP) or equivalent (MPM) Project Management Certification This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Clinical Informatics Optimization Specialist Intermediate has a strong understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems.  They are dedicated to providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to support the design, build, test, train, implement, evaluate, and maintain iConnect and other associated systems.     The Clinical Informatics Optimization Specialist Intermediate must utilize the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of clinical practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position.  Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : CORE COMPETENCIES •     Participates willingly, takes initiative and actively solicits ideas and opinions with other members of formal and informal groups in the pursuit of common missions, vision, values, and goals. Places team needs and priorities above individual needs while fostering collaboration. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others' contributions and achievements. •     Carries out discussions seeking consensus and writing strategic documentations and presentations. Clearly and effectively transmits technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and for comprehension. Reinforces words through empathetic body language and tone. •     Anticipates, identifies, and defines problems. Asks questions and seeks root causes. Develops and implements practical and timely solutions.  IT BUSINESS AND TECHNICAL   •     Directs and coordinates the development and implementation of organization direction, goals, and industry competitive environment to determine how one's own function can add value to the organization and to customers.  Develops enterprise wide initiatives relative to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends. •           Identifies, documents, and monitors key business processes needed to achieve successful business results.  Facilitates group input and drafts proposal for process improvements identifying critical cross-functional process flows and cost reductions.  Develops framework for process improvement. •           Recommends best practices and identifies technological opportunities for enterprise-wide solutions relevant to area of responsibility (hardware, software, and network). •           Develops and leads out on plans that meet the architecture/technology needs of the organization, while coordinating aspects for the strategic technological plan.  Incorporates business vision, priorities, strategies, goals, emerging technologies, industry trends, and economic viability. CLINICAL INFORMATICS RESPONSIBLITIES   •     Demonstrates a comprehensive level of functional knowledge of one of the following applications:        iConnect and associated applications. •     Serves as a strong member of the Optimization team, dedicated to the identification of optimization aspects for development of electronic documentation solutions that support clinical workflow and practice and align with the current best practice standards. •     Demonstrates advanced knowledge of processes within the facility departments.  •     Supports the designs, builds, and tests of clinical application components and makes organized recommendations for necessary changes. •     Communicates necessary changes made in the application among team members and site contacts as appropriate. Acts as the clinical IT point of contact at the local hospital and facilitates communication with AHS-IS staff with needed expertise to provide assistance. •     Facilitates or Leads team meetings, project meetings, and other meetings when requested.  •     Plans and coordinates special optimization projects using project management skills, tools, and AHS-IS methodologies.  •     Collaborates with hospital leadership, physicians, clinicians, PI, Quality, end users, vendors and associates to support the development and deployment of electronic applications or new functionality. •     Proactively assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the optimization of new or existing solutions or functionality. •     Proactively assesses knowledge and use of clinical systems by nursing and medical staff . Conducts intentional regular rounding in all clinical and ancillary departments to support adoption. Provides immediate quick win education as needed. •     Conducts specified optimization audits and reports findings and recommendations to Regional Clinical Informatics Manager and Optimization Team •     Review reports /monitors data and outcome measures to evaluate user adoption of current and newly implemented systems and functionality. Knowledgably assesses data in relation to processes to improve clinical outcomes and IT system changes. KNOWLEDGE AND SKILLS REQUIRED: •           Informatics experience: Minimum of 4 years in an informatics role participating in implementation, optimization, modification of EHR •           Clinical Applications experience:  Cerner Millennium user experience > 5 year in an acute care hospital setting as care provider. •           Software Experience:  Proficient with Microsoft Office and  Visio  •     Experience with leading small groups or projects. •     Advanced degree is preferred. •     Run and decipher analytic reports KNOWLEDGE AND SKILLS PREFERRED: •     ROI process experience preferred. •     Knowledge of multiple Millennium Nets •     Basic experience with workflow, gap analysis and documentation of process. EDUCATION AND EXPERIENCE REQUIRED: •           Bachelors of Science in Healthcare related field. •     Active member of one professional organization related to job responsibilities EDUCATION AND EXPERIENCE PREFERRED: •           BS in Nursing •     Professional certification (ANCC certification or others)   LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: •           Registered Nurse   LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •           Board Certification in Nursing Informatics (ANCC) preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Orlando, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift   Full time, Monday-Friday, 8am-5pm Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - AdventHealth is for you. General Summary: The Clinical Analyst provides primary support for the clinical documentation and workflow applications within the EMR (Cerner). Support of these technologies include: analysis; design; configuration; test; implementation; and maintenance. The Clinical Analyst gathers operational requirements and utilizes knowledge of system capabilities to propose effective solutions. Identifies opportunities for optimization and automation. Assesses functionality, feasibility, impact to workflow, and compliance to standards. Designs changes to application, documents, and articulates technical specifications. Provides on-call support. Troubleshoots and resolves issues and initiates escalation procedures. Participates in collaboration and communication with internal and external stakeholders within multiple venues. Assists with developing and executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.     Qualifications What you will need: Bachelor's degree in Information Technology, Healthcare related field or Computer Science, OR equivalent experience in Healthcare or Healthcare IT. Minimum of two years providing IT support for an EMR. Experience evaluating and analyzing EMR features and functionality for problem resolution; developing training materials for users with various skill levels; documenting workflow design and identifying areas for improvement; and working directly with EMR vendors. Knowledge of software development EMR implementation, and systems development lifecycle; conceptual and practical understanding of various training techniques for users with various learning styles; knowledge of industry best practices related to patient flow and staffing roles; knowledge of healthcare regulatory bodies. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift   Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Clinical Information Systems Analyst Intermediate has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems.  They are dedicated to providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Cerner and other associated systems.   The Clinical Information Systems Analyst Intermediate must utilize the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of clinical practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position.   Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : •     Demonstrates advanced functional knowledge of one of the following applications: Cerner, Powerinsight, QlikView, Visio and LightsOn •     Coordinates or leads in various lean methodology based activities surround project assignments such as Voice of the Customer, Clinical Observation, Data Collection and Time Studies. •     Serves as a contributing member of the Optimization team, dedicated to the development of electronic documentation solutions that support clinical workflow and practice and align with the current best practice standards. •     Demonstrates knowledge of processes within the facility department.  •     Ability to recommend customization of the application for unique department scenarios and build using application tools with minimal assistance from team members and/or the application manager. •     Guide application team with design, build, and testing of clinical application components and assist with necessary changes using build tools with little direction and assistance from team members or the application manager.  •     Communicates necessary changes made in the application amongst team members and site contacts as appropriate •     Develops and maintains system process documentation and outlines process steps using appropriate tools with direction and assistance from team members or the application manager.  •     Participates in team meetings, project meetings, and other meetings when requested.  •     Understands how to plan and coordinate special projects using project management skills, tools, and AHS-IS methodologies with assistance from team members, the application manager and/or the project manager. •     Collaborates with hospital leadership, physicians, clinicians, end users, vendors and associates to develop and deploy electronic applications or new functionality. •     Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality. •     Assists the training team in the preparation of training materials and provides education on new applications or functionality.  Conducts train-the-trainer, super-user, upgrade and/or other training with moderate direction from team members or the application manager.  •     Actively participates in facility support through solution implementation, activation, and post-live support. KNOWLEDGE AND SKILLS REQUIRED: •Experience:  2-3+ years' experience with clinical/technical system application/implementations required.(Cerner application experience preferred) •Microsoft suite of applications knowledge required KNOWLEDGE AND SKILLS PREFERRED: 2-3+ years of clinical/technical background preferred Clinical Systems application/Implementation experience preferred. Experience with leading small groups or projects preferred Lean Six Sigma Greenbelt training preferred EDUCATION AND EXPERIENCE REQUIRED: • College Degree (AS, Diploma, B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related is required •Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations. LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: •Completion of one professional certification within three years and maintenance of certification thereafter if applicable. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: AIT is looking for an Integration Analyst/Developer to join a progressive team responsible for healthcare data interoperability and system integration. The ideal candidate would have experience with Healthcare Integration Engines, working knowledge of APIs/web development, great analytical skills, and the ability to work in a fast-paced environment. Qualifications What you will be responsible for:   Manages integration activities through the entire software development life cycle.   Analyzes thoroughly and proposes effective solutions for interface projects and problems.  Able to perform analysis and gather requirements with limited input or direction from senior team members.  Researches and provides interface solutions for new projects.   Designs changes and enhancements to interfaces.  Under minimal guidance of senior integration team members, designs routing, mapping, and scripting logic for interfaces.   Develops interfaces using the appropriate standard or protocol (such as: HL7, CCD, XML, X12, FTP, HTTP, FHIR, web services, API, or other interoperability standards and protocols) according to the documented specifications.  Codes interface logic using programming and scripting languages that lead to efficient use of the resources provided and meets customers' needs while adhering to quality standards set by management.  (such as: TCL, Korn shell, CCL, or other appropriate languages).  Effectively uses interface engines (such as: Cloverleaf, Cerner Open Engine, or other comparable systems) to support Adventist Information Technology's interoperability projects with Cerner, Athena Health, or other systems.  Meets development productivity and quality standards set by management.   What you will need: KNOWLEDGE AND SKILLS REQUIRED : Ability to logically read and comprehend technical and/or functional manuals and instructions Troubleshooting skills and the ability to resolve low to medium complexity issues Working knowledge of HL7, interoperability standards, or system integration concepts Research and analysis skills to design new interfaces or enhance existing interfaces for solutions of low or medium complexity Knowledge of healthcare interoperability concepts and architecture KNOWLEDGE AND SKILLS PREFERRED: Knowledge of interface engines (such as Cloverleaf, Cerner Open Engine, or comparable interface engine). EDUCATION AND EXPERIENCE REQUIRED :   Four years of IT work experience 3-5+ years of experience in systems analysis or programming with emphasis in applications and systems architectural design and development, database and middleware technologies is preferred 1-3 years of systems integration experience preferably in a healthcare IT environment Experience coordinating competing priorities and issues to facilitate appropriate client support and escalation of issues Experience working multiple projects concurrently EDUCATION AND EXPERIENCE PREFERRED: Bachelor's degree in a field of study such as Computer Science, Information Technology, or related field SQL experience Experience with healthcare operations or healthcare IT. Experience with interface on-call support. Experience with Cerner, HL7, Linux or UNIX, Scripting Languages (TCL, Korn shell, or comparable), CCD or CDA, Cloverleaf, Cerner Open Engine, CCL or Discern Explorer, Relational Database, HL7 v2.x, FHIR, Web Services or API development This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The ERP Reporting Team Lead acts as a liaison between business users and project team, and communicates appropriately and effectively with co-workers, customers, and supervisors. Reviews Functional Specifications, makes recommendations for acceptance, and assists with efforts to prioritize Report Development and Enhancements. Manages the help desk queue by assigning tickets, managing work flow and work load, and creating on-call schedules. Manages support escalations internally and externally with the software vendors as needed and administers the PS Query Exams. Qualifications What you will be responsible for: •           Organize and lead Report Design sessions as necessary; facilitate understanding of data structure and reporting tools limitations between End Users and Report Developers •           Provides technical support to business super users; escalates user problems and manages vendor tickets as appropriate; responds promptly to customer questions and provides education to customer to prevent future problems; manages communication to users on assigned tickets; provides on call support as needed •           Understands and conducts a thorough analysis of the Functional Requirements and provides solutions that are easy to maintain and support •           Provide an end-to-end ownership of the assigned objects and proactively identify issues and potential missing requirements •           Manages changes/ambiguities effectively and deliver the development objects within the stipulated time frame while maintaining quality. •           Diligently follows the department standard methodology and procedures, including change control  •           Performs effective Unit Testing and provides support for any issues identified during the test phase •           Provides estimates and visibility regarding the status of the objects and communicates with users, team members, and project manager regarding project or issue status and/or potential problems. •           Coordinates with multiple teams to ensure that the development objects are migrated and tracked across systems. •           Provide mentoring and cross-training to peers and interdependent team members. •           Participate in the remediation and unit testing effort for the PeopleSoft Upgrades. •           Create and maintain thorough and complete technical documentation as per the prescribed AHS standards. •           Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. •           Analyze new reporting tools and technologies to solve business problems •           Performance tuning of QRYs and RPTs •           Review Technical Spec and reporting code objects developed by non-IT DEPTS •           QA of reporting objects developed by IT •           Review Functional Specifications and make recommendations for acceptance •           Assist with efforts to prioritize Report Development and Enhancements •           Administer PS Query Exams •           Manages the help desk queue by assigning tickets, managing work flow and work load, and creating on-call schedules. Manages support escalations internally and externally with the software vendors as needed. •           Monitors help desk queue reports and audits documentation to ensure SLA compliance, ITSM quality and completeness. •           Mentors and guides team members in troubleshooting, testing, and supporting of PeopleSoft. •           Mentors and guides project team members in the use of PS Query •           Identifies opportunities for process improvement and automation, within IT as well as with the Shared Service Centers and Implementation Teams. •           Acts as a liaison between business users and project team; communicating appropriately and effectively with co-workers, customers, and supervisors. •           Leads large projects as assigned including identifying tasks and coordinating resources What you will need : KNOWLEDGE AND SKILLS REQUIRED: •           Strong understanding of PeopleSoft application architecture, including infrastructure, database table structure and design standards •           Knowledge of database query language, e.g. SQL, and scripting experience  •           Ability to present technical solutions or research to multiple levels of users and management in a language that non-technical understand •           Understands system and industry security requirements. •           Understands standard business processes and reporting needs pertaining to one or more business area (HR, Time and Labor, Finance and/or Supply Chain) •           Strong leadership skills with a demonstrated ability to lead multiple projects, application support, and development activities. •           Outstanding critical thinking skills. Ability to anticipate potential problems, determine and implement solutions. •           Ability to analyze business needs and translate into reporting requirements •           Proven ability to work with all members of a project team, including business, technical, and management •           Excellent interpersonal skills, customer service, communication, analysis and problem solving skills required •           Extremely organized and capable of tracking, managing, and resolving many issues simultaneously. •           Proven ability to work under pressure and meet tight deadlines. •           Project Management •           Advanced verbal, written, and presentation communication skills and ability to effectively use common Microsoft Office tools (Outlook, Excel, Word, PowerPoint, and Visio) •           Familiarity with implementation applications (Stat / Phire, ServiceNow or CA Help Desk, etc.) EDUCATION AND EXPERIENCE REQUIRED: •           Bachelor's Degree in Computer/Systems Engineering, Computer Science, Informatics, or Information Systems.   •           Minimum 1 year experience PeopleSoft Enterprise 9.x  •           Minimum 6 years' experience of PeopleSoft development and/or designing reports with at least 5 of the following technologies: nVision, PeopleSoft Query, BI Publisher, SQR, Crystal Reports, or Application Engine using PeopleCode •           Experience with a Batch Scheduling tool •           Experience driving process improvements in the development cycle EDUCATION AND EXPERIENCE PREFERRED: •           Experience with Automation and Label Printing software •           Experience in a Healthcare environment This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 10, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: This position will be engaged in all active Cerner projects across AHS-IS and will be responsible for the successful implementation and integration of Cerner solutions across AHS-IS. This position will work closely with the Cerner Integration Architect to help coordinate design, system validation, implementation, domain strategy and upgrade activities across all solutions and venues of care.  The Lead Revenue and Clinical System Architect will work closely with the Cerner teams to ensure coordination of the above activities in support of the AHS Strategic Initiatives and Cerner projects. This position reports directly to the Manager of Clinical Integrity and Architecture.   The Lead Revenue and Clinical System Architect is responsible to understand and apply technology tools, systems, policies and processes that are required to ensure the protection of Adventist Health System data assets, Protected Health Information (PHI) and all forms of personal identity information. This position will perform all procedures necessary for the secure operation, reliability and integrity of any data provided to our facilities or vendors across multiple Revenue and Clinical applications.  This will include Information technology infrastructure library (ITIL) processes, IT Service Management (ITSM), documentation, appropriate testing techniques, structured troubleshooting techniques and quality assurance processes. The Lead Revenue and Clinical System Architect is responsible to adhere to company policies and procedures in regard to data transmissions, development or maintenance requests.   The Lead Revenue and Clinical System Architect will work directly with the Revenue and Clinical application teams to develop guidelines, processes, and infrastructure to accommodate user data needs.  Knowledge of change control policies and procedures are required to ensure that the user community understands the necessary procedures to maintain best practices for delivering requested data needs. This position will conduct routine system auditing and evaluations as requested and provide management with appropriate assessments and recommendations.    Qualifications What you will be responsible for: The Integration Team Lead position applies practical knowledge of integration to design and develop integration solutions of moderate to high complexity, providing technical guidance and oversight and acting as a point of escalation and technical expert.  Analyzes thoroughly and proposes effective design solutions for interface projects and problems.  Monitor team project timelines and verify project completion.  Leads in troubleshooting and resolution of issues.  Trains and mentors team members, actively monitor associate and intermediate level team members.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. •         Track issues identified in prod and non-prod environments, responsible for maintaining detailed documentation on issues, issue status and escalations. •         Work with Manager/Director and vendors to manage AHS iConnect domain strategy. •         Oversee the assignment of domains; maintain detailed documentation on projects assigned to domains, project status and domain life cycles. •         Monitors domain project loads and redistributes workflow as necessary to maximize resources and ensure efficiency processing in accordance with established service levels. •         Ensure that all design and executive test plans on Cerner applications are stored and maintain in a central location. •         Record and document results and compare to expected results. •         Work with application teams to detect software failures so that defects may be discovered and corrected. •         Generate historical analysis of test results. •         Document anomalies and issues. •         Assist to track software defects with our AMS testing partners. •         Verify specific action or function of code. •         Lead efforts to develop and provide testing instructions for testing required for technical configurations and patches (Example: Citrix or database changes). •         Develop and document application test plans based on software requirements and technical specifications. Participate in application planning meetings. •         Ensure data integrity standards. •         Contribute to corporate written policies/procedures for quality assurance. •         Acts as a liaison between the Clinical teams at AHS and the Technical teams at Cerner. Ensures appropriate communication is maintained. Maintains processes in place to accurately and efficiently perform technical duties and changes. •         Handles escalated inquiries and complaints to ensure quick, equitable, and courteous resolution. •         Assist Cerner AMS to maintain production ops jobs inventory. Responsible for maintaining detail information on ops jobs, functions of ops jobs, course of action and implications of failed ops jobs. •         Manages and ensures implementation of software updates and releases to maintain compliance. •         Promotes continuous process improvement and provides recommendations for enhancements to operations, processes, procedures, and communications in order to increase service and quality. What you will need: •         Experience with Cerner's Millennium suite •         Bachelor's Degree with a Minimum of 3 years' experience or Minimum of 3 years' experience as a CIS/HIS •         Knowledge of the Cerner data model and Architecture •         Demonstrated ability to analyze and solve complex systems problems, and ability to prioritize, manage, and implement complex projects •         Ability to work with a variety of groups and multidisciplinary teams, including managers, clinical/nursing staff and technical personnel •         Ability to comprehend complex technical and logic flows. •         Excellent troubleshooting and problem-solving skills. •         Ability to manage multiple tasks. •         Ability to work independently. •         Ability to communicate clearly and concisely through written and verbal communications. •         Strong interpersonal skills and the ability to work as a team member. •         Strong customer service skills . KNOWLEDGE AND SKILLS PREFERRED: •         Experience as a Cerner engineer •         Working knowledge in one of the following Mpages, CCL, Discern Rules or ESH •         Knowledge of relational database principles and concepts EDUCATION AND EXPERIENCE REQUIRED : •         College Degree (B.A., B.S. or significant commensurate experience) in a field of study such as business, IS, or healthcare related area required. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Orlando, FL, USA
Dec 09, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: This position is responsible for the implementation and support of the SalesForce CRM Enterprise platform. The successful candidate must be able to work directly with stakeholders to design highly usable, scalable, extensible, and maintainable solutions. They will be expected to contribute to defining and governing standards, implementing design patterns, and mentoring other administrators. Qualifications What you will be responsible for: •           Provide day-to-day support and SalesForce.com administration •           Proactively seek out and identify needed system changes. •           Proactively gather feedback from users. •           Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation •           Manage the change control process and "Change Management" Committee if appropriate •           Manage all processes that impact / relate to Salesforce.com •           Manage new releases of SFDC and efficiently roll out new features •           Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions. •           Create custom objects when necessary •           Create new reporting capabilities and respond to ad hoc reporting requests as needed •           Create and manage user accounts and groups including security configuration. •           Develop and maintain validation rules, triggers and custom workflows. •           Ability to maintain and design advanced Reports, Dashboards and Business Process automation. •           Ability to upload data into SalesForce.com. •           Knowledge and ensuring best-practice usage of Salesforce. •           Ability to diagnose and troubleshoot Salesforce issues. •           Help lead the efforts to properly organize and clean-up old SalesForce.com data. •           Create and maintain documentation on processes, policies, application configuration, and help related materials for users. •           Strong knowledge and comprehension of the salesforce architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units. •           Ability to define and design SalesForce solutions that scale. •           Experience working with AGILE/SCRUM methodologies. •           Provide mentoring and cross-training to peers and interdependent team members. •           Contribute to the requirements gathering, analysis, and development phases of multiple initiatives and/or projects. •           Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives. •           Create and administer training to existing or new users/groups. •           Provide one to one training to end users on an on‐going basis. •           Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system. •           Communicate regularly with user base regarding new features, enhancements and changes to the system. •           Monitor usage and mentor users/groups needing assistance. •           Continually seek ways to further enhance the end‐user experience. •           Be the company SME on Salesforce.com What you will need :  KNOWLEDGE AND SKILLS REQUIRED: •           Expert proficiency in Salesforce. •           Highly proficient using Microsoft Office applications. EDUCATION AND EXPERIENCE REQUIRED: •           Bachelor's Degree in a related field or equivalent work experience. •           Minimum 3-5 years of SalesForce Administration in a large organization environment. •           1 year or more Experience working with AGILE/SCRUM methodologies. LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: •           Salesforce Admin 201 Certified Administrator LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •           Salesforce Certified Advanced Admin •           Any other SalesForce Certifications This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 09, 2018
Job Description Description Work Hours/Shift   Full time, Monday-Friday Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - AdventHealth is for you. General Summary: The Client Services Analyst is a key member of the AIT Service Desk team and plays a critical role in providing a first point of contact for internal and external customer support pertaining to the following lines of service: patient / equipment transportation, interpreter services, facility work orders, Aeroscout (RTLS) alerts, and the various consumer patient portal applications Qualifications What you will be responsible for:  Responds to incoming phone calls, alerts, and emails pertaining to patient / equipment transports, interrupter s ervices, Aeroscout (RTLS), facility work orders, and patient portal incidents & requests Navigates through multiple computerized ticketing systems / applications to document and input incoming customer requests for service Delivers customer service that is knowledgeable, empathetic, patient, prompt, and courteous by positively engaging with each customer and establishing a high degree of satisfaction Creates a positive customer support experience by building strong relationships through problem analysis, clear communication, and a consummate professional attitude Addresses and resolves Level 1 incidents and requests at the first point of contact by exhausting all available resources to provide consistent and high quality service Provides clear, detailed, and concise documentation (including customer communication, troubleshooting & resolution steps) in the various computerized ticketing systems to ensure high accuracy and quality of work Responds and escalates customer inquiries as needed by collaborating with Level 2 teams to ensure the customer~s ticket is addressed in a timely manner Contributes to the overall success of the team by achieving quality assurance and productivity goals What you will need: EDUCATION AND EXPERIENCE REQUIRED: High school diploma or GED equivalency Minimum of 1 year experience working at a Service Desk, Call Center, or Customer Facing role EDUCATION AND EXPERIENCE PREFERRED: Associate's degree in related field Minimum of 2 years~ experience working at a Service Desk, Call Center, or Customer Facing role LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: ITIL Foundation certification or willing to obtain within sixty days of employment This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 08, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: This position will be responsible for supporting Cerner Millennium implementations throughout the Adventist system. Playing a key role in the organization, the Medical Director will report to Adventist Information Technology (AIT) Regional Chief Medical Information Officer (RCMIO) for the Midwest region. The Medical Director will champion and provide leadership for the implementation, development, advancement, and optimization of clinical systems and technology that impact patient safety & quality of care throughout the organization.   In conjunction with entire Medical Informatics team, the Medical Director will support physician adoption of Cerner Millennium and the supporting applications. The Medical Director will play a key role in physician training prior to system go-live and in the period immediately following. The Medical Director will work with the Training team to develop a training plan for physicians, schedule training, and develop/update training materials.   In conjunction with regional leadership (CMIOs, CMOs and CNOs), will provide clinical leadership to our clinical community and promote an environment of engagement and communication between physicians, staff, hospital executive teams and leadership. This position will require travel among the facilities in the Chicago-area as well as to implementation sites throughout the organization and a monthly meeting at the corporate office. Travel to implementation sites - 50% (Travel will vary based on the implementation schedule and could be more or less) Travel to AIT Headquarters in Altamonte Springs, FL - 25%    Qualifications What you will be responsible for: Facilitate and manage change in a manner consistent with the overall direction of the organization. • Assists in the development of strategic and tactical plans for clinical information systems. • Understands and communicates latest trends in healthcare, clinical systems, information technology and point of care products. Work with clinical information teams on translating these trends into designing, building and implementing enhancements to the AHS Cerner system to align with national IT initiatives, Corporate IT strategies and goals. • Develop understanding of physician needs and build relationships with physicians to assure widespread acceptance, adoption and meaningful use of clinical information systems. • Lead, coordinate, and work with Training and Development to develop material for, physician training. • Work with the CMIO and Chief Medical Officer in deploying standardized evidence based medicine corporate content and ensures adoption of best practices. • Lead system-wide effort to improve patient safety, promote cultural change and develop metrics to track safety as a system-wide priority. • Coordinate coverage of regional meetings with RCMIO. • Conduct regular rounds at regional facilities. • Work with RCIM and local informatics staff to support the local facilities. What you will need: KNOWLEDGE AND SKILLS REQUIRED : Politically astute with demonstrated diplomacy as a physician leader Passion for evidence-based medicine Self-directed and self-motivated; work with minimal supervision Possesses ability to motivate others to achieve system's vision and goals Highly-developed communication skills, great public speaking and presentation skills Ability to effectively lead multidisciplinary teams of clinicians Strong understanding of clinical workflow in inpatient, emergency department and outpatient settings, has a strong understanding of clinical information systems as well as outcomes measurement. Significant experience and a track record of demonstrated success in quality improvement and patient safety initiatives working with medical staff physician leadership using evidence-based medicine. Competence with Cerner Millennium applications required (or commitment to be competent by completing Cerner Millennium certifications on agreed upon timelines) Analytical ability to conceptualize well in unstructured, dynamic, and/or multidisciplinary environments requiring analysis, foresight, intuition, critical thinking skills and mature judgment as well as a thorough knowledge of fundamental doctrines, theories, principles, and practices of several disciplines to find solutions to unusual or unprecedented problems EDUCATION AND EXPERIENCE REQUIRED: Medical Degree (MD, DO) with at least 2 years of medical practice experience EDUCATION AND EXPERIENCE PREFERRED: Politically astute with demonstrated diplomacy as a physician leader. Passion for evidence-based medicine. Self-directed and self-motivated; work with minimal supervision. Possesses ability to motivate others to achieve system's vision and goals Highly-developed communication skills, great public speaking and presentation skills. Ability to effectively lead multidisciplinary teams of clinicians. Strong understanding of clinical workflow in inpatient, emergency department and outpatient settings, has a strong understanding of clinical information systems as well as outcomes measurement. Significant experience and a track record of demonstrated success in quality improvement and patient safety initiatives working with medical staff physician leadership using evidence-based medicine. Competence with Cerner Millennium applications required (or commitment to be competent by completing Cerner Millennium certifications on agreed upon timelines). This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Orlando, FL, USA
Dec 06, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Associate Technician (Cabling), under moderate levels of supervision, provides accurate and timely voice and data cabling services and installation for Florida Hospital.  Is responsible for the installation and maintenance of all voice and data cabling for all Florida Hospital facilities. Completes work of low to moderate complexity, including day-to-day cabling requests from end users, and completes special projects in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Qualifications What you will need: •               Assists Technician (Cabling) with troubleshooting and resolving issues with cabling equipment. Provides customer response and updates according to current MIS standards. •               Assists Technician (Cabling) with cabling equipment installations at all FH campuses following FH cabling standards. Assists Technician (Cabling) with cabling equipment preventative maintenance at all FH campuses tasks following FH cabling standards. •               Assists Technician (Cabling) with maintaining documentation (new equipment and updates to existing equipment).  Interconnection of all communication closets at all FH locations. Locations of all IDF's and the interconnection of the infrastructure, both fiber and copper. •               Maintains work area in safe condition.   KNOWLEDGE AND SKILLS REQUIRED: •         Knowledge of problem areas such as return-air plenum ceiling, firewalls, asbestos, etc.  •         Knowledge of all types of cable used in telecommunications industry •         Knowledge of Windows operating systems, Microsoft Office packages, and Outlook email clients EDUCATION AND EXPERIENCE REQUIRED : •         Associate's degree in Telecommunications, Electrical Engineering, or related field, OR equivalent years of experience •         One to two years of cabling experience •         Experience comprehending technical manuals and instructions   LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •         Registered Communications Distribution Designer (RCDD) Certification This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 06, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Revenue Cycle Analyst - Intermediate works independently with minimal supervision on projects of moderate complexity identifying ways that revenue cycle technology improves workflow, and successfully engages in multiple initiatives simultaneously.  Is involved in activities that cover analysis, design, configuration, testing, and implementation as well as application support, performing troubleshooting, and issue resolution.  Participates in mentoring less experienced team members.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :   •        Analyze operational requirements and system capabilities to propose effective solutions. Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. Analyzes business and user needs and documents business requirements at an intermediate level. •        The Revenue Cycle Analyst works independently with minimal supervision on projects of moderate complexity and successfully engages in multiple initiatives simultaneously. •        Complete application configuration changes. Obtain change control sign off. Configures application changes according to standards. Document application changes, testing plans, testing results and project requirements in the AIT Revenue and Administrative Systems approved tool for Knowledge Management. •        Test configuration and workflow changes. Develop test scripts. Performs unit, system, and integration testing per standards and documents outcome. •        Optimizes, maintains and supports application/system as required. Provides on-call support, Troubleshoot and resolves moderate production support issues. Initiates escalation procedures. •        Communicates application issues with vendor per vendor's reporting process. Ability to use own cell phone for texting and phone call communication. Able to respond to issues while on call within 30 minutes of being contacted. •        Participates in collaboration and communications with internal and external stakeholders within multiple venues. •        Identifies data integrity issues and analyzes data and process flows for process improvement opportunities. Performs data analysis to include the use of CCL or other technical tools in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal supervision. •        Creates and provides department and/or customer documentation as it relates to AIT Revenue and Administrative Systems solutions. Trains the customer on how to use revenue cycle applications with intermediate expertise. Provides Go- Live Support to include necessary travel to AHS facilities within Florida and out of state. •        Performs other duties as assigned. •        Works closely with Team Lead or Manager when researching, planning, building, and implementing approved projects.  Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately manages and escalates risks and issues. •        Oversees projects with minimal supervision to include the planning, design, execution and on-going monitoring of activities to ensure successful completion and meeting of deadlines. •        Acts as super user to application, trains and mentors new employees with some coaching. •        Use CCL, Scripting and a database knowledge to research and problem solve technical issues at an intermediate level   KNOWLEDGE AND SKILLS REQUIRED :   •     Knowledge of software development, revenue cycle systems implementation and systems development lifecycle. •     Displays strong customer service skills. •     Strong interpersonal and teamwork skills. •     Conceptual and practical understanding of various training techniques for users with various learning styles. •     Intermediate knowledge of HL7 concepts and operating within an Integrated HealthCare applications environment. •     Intermediate ability to manage multiple tasks within deadline constraints. •     Basic CCL/SQL knowledge and relational database knowledge. KNOWLEDGE AND SKILLS PREFERRED:   •        None EDUCATION AND EXPERIENCE REQUIRED :   •     Associate's degree in Healthcare, IT, Computer Science, or related field OR 3 years' experience evaluating and analyzing revenue cycle systems features and functionality for problem solving or equivalent work experience. •     1-year experience developing training materials for users of various skill level. •     1-year experience documenting workflow design and identify areas for improvement. EDUCATION AND EXPERIENCE PREFERRED:   •  Working knowledge of ITIL principles. •  Bachelor's degree in Healthcare, IT or Computer Science   This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 06, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Clinical Information Systems Analyst Intermediate has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems.  They are dedicated to providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Cerner and other associated systems.     The Clinical Information Systems Analyst Intermediate must utilize the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of clinical practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of clinical workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position.   Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : •Demonstrates advanced functional knowledge of one of the following applications: Cerner, Powerinsight, QlikView, Visio and LightsOn •Coordinates or leads in various lean methodology based activities surround project assignments such as Voice of the Customer, Clinical Observation, Data Collection and Time Studies. •Serves as a contributing member of the Optimization team, dedicated to the development of electronic documentation solutions that support clinical workflow and practice and align with the current best practice standards. •Demonstrates knowledge of processes within the facility department.  •Ability to recommend customization of the application for unique department scenarios and build using application tools with minimal assistance from team members and/or the application manager. •Guide application team with design, build, and testing of clinical application components and assist with necessary changes using build tools with little direction and assistance from team members or the application manager.  •Communicates necessary changes made in the application amongst team members and site contacts as appropriate •Develops and maintains system process documentation and outlines process steps using appropriate tools with direction and assistance from team members or the application manager.  •Participates in team meetings, project meetings, and other meetings when requested.  •Understands how to plan and coordinate special projects using project management skills, tools, and AHS-IS methodologies with assistance from team members, the application manager and/or the project manager. •Collaborates with hospital leadership, physicians, clinicians, end users, vendors and associates to develop and deploy electronic applications or new functionality. •Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality. •Assists the training team in the preparation of training materials and provides education on new applications or functionality.  Conducts train-the-trainer, super-user, upgrade and/or other training with moderate direction from team members or the application manager.  •Actively participates in facility support through solution implementation, activation, and post-live support.     KNOWLEDGE AND SKILLS REQUIRED: •Experience:  2-3+ years' experience with clinical/technical system application/implementations required.(Cerner application experience preferred) •Microsoft suite of applications knowledge required KNOWLEDGE AND SKILLS PREFERRED: •           2-3+ years of clinical/technical background preferred •     Clinical Systems application/Implementation experience preferred. •     Experience with leading small groups or projects preferred •     Lean Six Sigma Greenbelt training preferred EDUCATION AND EXPERIENCE REQUIRED: • College Degree (AS, Diploma, B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related is required •     Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations. LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: •Completion of one professional certification within three years and maintenance of certification thereafter if applicable. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 06, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: Responsible for planning and managing multiple small to large sized IT projects from initiation through implementation.  Responsibilities will also include managing project status and communications, resources, change requests, risks and issues to ensure optimal progress is achieved and maintained. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications What you will need: •         Typically works with minimal guidance from a Senior Project Manager •         Can manage multiple small to large sized projects.  May be responsible for managing a subset of a larger project led by a more senior PM. •         Monitors and communicates the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risk/issues •         Manages to the critical path of the project schedule •         Responsible for all project management deliverables; scope, schedule, communication plan, and stakeholder analysis •         Ability to negotiate and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the life of the project •         Logs and tracks project risks and issues to ensure ownership is established and progress is made towards resolution/mitigation with escalation being sought when needed •         Proactively manages change to the project scope, schedule and budget •         Facilitates project meetings at Manager. Director, and possibly VP levels •         Produces ad-hoc reports and/or presentations as needed •         Adheres to all project management process guidelines and procedures •         Provides weekly status reports of assigned project(s) •         Reviews work estimates from teams and actively seeks clarifications/verification as appropriate •         Identifies and tracks key project milestones and deliverables •         Coach, mentor, and motivate project team members; influence them to take positive action and accountability for their assigned work •         Contributes and participates in continual process improvement for the PMO team •         Build, develop, and grow business relationships vital to the success of the project •         Expected to develop and grow specific business knowledge related to projects within a given Program •         Participates in project go-live events as needed •         May be required to travel to support project related activities •         Conduct project post-mortems and create lessons learned to identify successful and unsuccessful project elements   KNOWLEDGE AND SKILLS REQUIRED: •         Office 365 Suite •         Working knowledge in IT project management methodologies, including but not limited to the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) and Agile •         Must have excellent communication and negotiation skills - oral, written, presentation, formal and informal •         Demonstrates critical thinking skills and excellent troubleshooting skills •         Ability to adapt and be flexible in a dynamic environment •         Ability to troubleshoot issues and problems, determining the root cause and identifying a resolution quickly •         Ability to use situational thinking - utilizing analytical, creative, implicative, and tactical thinking techniques based on the scenario KNOWLEDGE AND SKILLS PREFERRED: •         Proficient with project management tool(s) such as Microsoft Project Online or Jira EDUCATION AND EXPERIENCE REQUIRED: •         Bachelor's Degree or five years of work related experience •         Minimum of six years of IT project experience, four of which have been managing mid-sized projects with at least fifteen resources assigned and project durations of six months or longer •         Experience managing vendors based on contractual obligations •         Experience with stakeholder identification, analysis and management, including executive level stakeholders •         Experience in leading, supporting, and working with matrix project teams •         Proven experience managing 3-5 mid-sized IT projects simultaneously •         Experience working in a team-oriented, collaborative environment EDUCATION AND EXPERIENCE PREFERRED: •         Bachelor's Degree is preferred •         Healthcare experience is preferred LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •         PMI (PMP) Certification or Equivalent Project Management Certificate This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Altamonte Springs, FL, USA
Dec 02, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Research Informatics Specialist - Associate works under moderate supervision on projects of low to moderate complexity assisting with identifying ways for technology to improve research capabilities.  Assists with analysis, design, configuration, testing, implementation as well as application support, performing troubleshooting, and issue resolution.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : •Analyzes operational requirements and system capabilities to propose effective solutions.  Utilizes data to baseline and drive solution outcome.  Assesses functionality, feasibility, impact to workflow, and compliance to standards. •Assists with designs of changes needed to the application in line with agreed SOPs and Work Instructions.  Designs, documents, and articulates technical specifications.  Develops configuration, tests, and implementation plans.  Prepares design specification and obtains operational Design approval. •Assists with application configuration changes.  Obtains MIS Change Control signoff.  Configures application changes according to standards.  Documents application changes. •Tests configuration and workflow changes.  Develops test scripts.  Performs unit, system, and integration testing per standards and documents outcome.  •Creates and provides department and/or customer documentation. •Assists with training users on how to use changed or enhanced application.  Assists with implementation of application changes. Provides go-live support. •Optimizes, maintains, and supports application/system as required.  Provides on-call support.  Troubleshoots and resolves issues, participates in escalation procedures.  Communicates application issues with vendor per vendor's reporting process.  Assists with planning, testing, and supporting application upgrades.  Performs regression testing. •Participates in collaboration and communication with internal and external stakeholders within multiple venues while facilitating all responsibilities as outlined above. •Identifies opportunities to improve department/cost center efficiency and effectiveness.  Communicates need for additional assignments as workflow permits. KNOWLEDGE AND SKILLS REQUIRED : •     Ability to work under moderate supervision KNOWLEDGE AND SKILLS PREFERRED: •     Knowledge of software development, application implementation, and systems development lifecycle •     Knowledge of clinical and translational research environments •     Knowledge of research regulatory bodies and requirements EDUCATION AND EXPERIENCE REQUIRED : •     Associate's degree in Computer Science, Information Technology, or related field, OR equivalent experience in healthcare or healthcare IT EDUCATION AND EXPERIENCE PREFERRED: •     Bachelor's degree in Computer Science, Information Technology or a Healthcare related field •     Clinical or translational research experience •     Experience using or supporting research applications   LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •        Clinical Certification or Licensure •        Clinical Research Professional or Clinical Research Coordinator national certification (SoCRA or ACRP) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Zephyrhills, FL, USA
Dec 01, 2018
Job Description Description Work Hours/Shift Full-time M-F 8-5 Adventist Information Technology Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: This position will direct information services activities on behalf of AIT for Florida Hospital Zephyrhills and Florida Hospital Dade City facilities.  The IS Manager will provide direct supervision for technical staff and will also be responsible for the successful implementation of all AHS information services initiatives.  The manager will interface and communicate with facility administration to provide support for business initiatives and ensure customer satisfaction levels.  This includes evaluating business problems, identifying and resolving issues establishing and monitoring project work plans, implementing effective workflows and processes The IS Manager will assist in the evaluation of end-user computing packages and equipment, as well as the implementation and testing of prototypes.  The Manager will consult with client and staff regarding PC and LAN systems, equipment problems or malfunctions and recommend solutions. The Manager will also be responsible for creating accurate and timely information reports/records and will administer all duties in accordance with established policies, procedures and standards. Qualifications What you will be responsible for: •         Provide leadership to facility and staff with regards to all information services projects •         Plan and coordinates the purchase and implementation of hardware and software according to company standards and procedures •         Work with IS staff to ensure tasks are assigned and completed as required and assigned projects are completed within scheduled targets. •         Prepare project status reports and coordinate activities and priorities with Users. Prepare and submit reports on cost, timeliness, milestones and issues •         Work with Regional Director to develop department, facility and project budgets •         Provide on call coverage as required •         Learn business and application functionality as required to effectively service the customer support needs •         Actively seek to develop and maintain a positive and productive working relationship with team members, system users, project sponsors, support personnel, and all client staff.  •         Ensure all client requests and problems are appropriately and adequately resolved in a timely manner •         Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed to support active or new projects •         Responsible for maintaining proper inventory of office supplies and equipment.  Ensure proper maintenance and support of equipment located in areas of responsibility •         Maintain accurate equipment inventory records, network problem records, copyright compliance, and network documentation •         Perform job duties and responsibilities according to corporate and local facility guideline and procedure. •         Demonstrate the Adventist Health System values in daily work behaviors and in interactions with others, both outside and within the IS department What you will need: KNOWLEDGE AND SKILLS REQUIRED: •         Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) •         Microsoft Windows KNOWLEDGE AND SKILLS PREFERRED: •         Microsoft Visio, Microsoft Project •         Working knowledge of Vision Application •         Familiarity with a variety of System, Utility and Application Software EDUCATION AND EXPERIENCE REQUIRED: •         Bachelor's Degree in Business, Computer Science, Information Systems, similar major or work equivalent experience   EDUCATION AND EXPERIENCE PREFERRED: •         2-3 years of supervisory experience •         2-3 years of experience with personal computers and MS-Office applications •         Experience working in a healthcare environment LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •         A+, Network+ and Microsoft Certified Professional (MCP) SUPERVISORY RESPONSIBILITIES: •         Supervise facility Information Services staff •         Report to and receive direction from Regional Director and Division CIO This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Adventist Health System Orlando, FL, USA
Dec 01, 2018
Job Description Description Work Hours/Shift Full time, Monday-Friday Adventist Health Corporate Office Be part of the Adventist Information Technology family. Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit. This is more than a career. It is a calling. With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you. General Summary: The Clinical Analyst - Intermediate works independently with minimal supervision on projects of moderate complexity identifying ways that EMR technology improves workflow, and successfully engages in multiple initiatives simultaneously.  Is involved in activities that cover analysis, design, configuration, testing, implementation as well as application support, performing troubleshooting, and issue resolution. Participates in mentoring less experienced team members.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Qualifications PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : •        Analyzes operational requirements and system capabilities to propose effective solutions.  Identifies opportunities for improvement/automation.  Utilizes data to baseline and drives solution outcome.  Assesses functionality, feasibility, impact to workflow, and compliance to standards. Analyzes business and user needs, documents business requirements, defines benefits, and estimates costs. •        Designs changes to application in line with agreed SOPs and Work Instructions. Designs, documents, and articulates technical specifications.  Develops configuration, tests, and implementation plans.  Obtains operational design approval.  Provides input to standards, policies, and procedures. •        Configures application with agreed changes.  Obtains MIS change control signoff.   Configures application changes according to standards.  Documents application changes. •        Tests configuration and workflow changes.  Develops test scripts.  Performs unit, system, and integration testing per standards and documents outcome. •        Creates and provides department and/or customer documentation. •        Trains users on how to use changed or enhanced application. •        Implements application changes.  Provides go-live support. •        Optimizes, maintains, and supports application as required.  Provides on-call support. Troubleshoots and resolves issues and initiates escalation procedures. Communicates application issues with vendor per vendor's reporting process.  Plans, tests, and supports application upgrades. Performs regression testing.  Remains current on industry trends and vendor/application/system updates. •        Participates in collaboration and communication with internal and external stakeholders within multiple venues while facilitating all responsibilities as outlined above. •        Identifies opportunities to improve department/cost center efficiency and effectiveness. Communicates need for additional assignments as workflow permits. •        Assists with developing and executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.    KNOWLEDGE AND SKILLS REQUIRED : •     Knowledge of software development, EMR implementation, and systems development lifecycle •     Conceptual and practical understanding of various training techniques for users with various learning styles •     Knowledge of industry best practices related to patient flow and staffing roles •     Knowledge of healthcare regulatory bodies   KNOWLEDGE AND SKILLS PREFERRED: •     Working knowledge of EMR implementations EDUCATION AND EXPERIENCE REQUIRED : •     Bachelor's degree in Computer Science, Information Technology, or Healthcare related field, OR equivalent experience in healthcare or healthcare IT •     Minimum of two years providing IT support for an EMR •     Experience evaluating and analyzing EMR features and functionality for problem resolution; developing training materials for users with various skill levels; documenting workflow design and identifying areas for improvement; and working directly with EMR vendors   EDUCATION AND EXPERIENCE PREFERRED: •     Master's Degree in Computer Science, Information Technology, or Healthcare related field LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED : •     None   LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: •        Clinical certification or licensure This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.