Kaiser Permanente

Founded in 1945, Kaiser Permanente is one of the nation’s largest not-for-profit health plans, serving 11.8 million members, with headquarters in Oakland, California. It comprises:

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente Pleasanton, CA, USA
Sep 19, 2019
Description: As a Technology strategy and architecture leader, you will lead workshops and interviews with executives and senior leaders across the National Functions Portfolio (Finance, Supply Chain, Risk Adjustment, Treasury, Legal, Compliance, Government Relations, Corporate Communications) to develop technology strategies and roadmaps using industry leading practices.  You will be responsible for evangelizing technology opportunities and building roadmaps, proposals and business cases for each line of business as well as across the National Functions portfolio.   You will leverage your strong knowledge of SaaS, IoT, AI/ML, analytics, Blockchain and other disruptive technologies and partner with business leaders to develop a technology enabled transformation plan for the business units.  You will build technology strategies and demonstrate the transformative value to business and technology leaders and convert the approved technology strategy into an executable plan.  Support implementation leaders in the delivery of the work.  You will collaborate with Enterprise architecture to build the architecture for the portfolio, supporting the technology strategy.  This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components.Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.Leads the evaluation of third-party vendors as directed.Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Five (5) years experience working for an IT organization. Four (4) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Five (5) years experience working on cross-functional project teams. Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above). Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 9:00 AM Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: CSIT National Functions Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Bakersfield, CA, USA
Sep 18, 2019
Description: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems. Supports efforts to analyze and prioritize incoming requests and alerts. Follows procedures for incident escalation and notification to leadership. Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor). Resolves non-complex problems and attempts to resolve complex problems. Follows and supports the development of standard operating procedures. Supports tracking and documentation of details of problems, status of service requests, and resolutions. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports the documentation of workarounds for problem records and changes to proactive processes. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine and moderately complex technical support. Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Preferred Qualifications: One (1) year experience working in a large matrixed organization. Primary Location: California,Bakersfield,Bakersfield Warehouse/Chart - West 3101 16th St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: KPHealthConnect - Systems Solutions & Deployment Travel: Yes, 75 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Greenwood Village, CO, USA
Sep 18, 2019
Description: As a IS System Assurance (Analyst Cyber Risk Defense) you will participate in:  The development of security configuration standards for Kaiser Permanente resources (servers, databases, operating systems, etc.). Communication of vulnerabilities, threats, or findings to technical and non-technical audiences. Identify and recommend additional data and/or services needed to address key business issues related to process or solutions design. Identify the impact of security configuration requirements on upstream and downstream solution components. Recommends process improvements which align with sustainable best practices This individual contributor is primarily responsible for supporting the protection and maintenance of integrity and reliability of the security of data, systems and networks, while resolving problems with tools, systems and procedures. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Provides proactive monitoring and/or response to known or emerging threats against the KP network.Effectively communicates investigative findings to non-technical audiences.Participates in regular operations meeting with TDA, TRI, and/or TAG teams.Identifies opportunities for cyber security improvements within assigned cyber defense domain.Works with the CDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.Participates in follow-up remediation design and review.Conducts investigation and triage of security events within assigned domain.Performs data analysis in support of security event management processes, including root cause analysis.Provides on-call duties and after hours support of incident management as required.Supports incident response plans which may include after-hours support and coordination among responsible teams.Assists in the execution of incident handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum three (3) years experience in IT or a related field, including Minimum one (1) year in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience working on project or technical teams. One (1) year work experience requiring the development of technical documents or presentations. One (1) year experience in cyber security threat and/or vulnerability research Primary Location: Colorado,Greenwood Village,Greenwood Plaza IT Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IS Cyber Risk Defense Department: Technology Risk Office Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pleasanton, CA, USA
Sep 18, 2019
Description: As a Membership Solution Consultant Principal you will participate in the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others including: reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies lead in design sessions with IT teams research initiatives for translating requirements into workable technical solutions oversee the development and documentation of highly unique or complex solution proposals provides insight to executive management and business leaders across the enterprise to influence decisions  In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components.Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.Leads the evaluation of third-party vendors as directed.Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Minimum three (3) years experience in software or system testing across multiple IT environments.Minimum two (2) years software or application development experience.Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Five (5) years experience in large scale software implementations. Five (5) years experience working for a health care organization. Five (5) years experience working for an IT organization. Four (4) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: Health Plan Membership Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 17, 2019
Description: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.Supports efforts to analyze and prioritize incoming requests and alerts.Follows procedures for incident escalation and notification to leadership.Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).Resolves non-complex problems and attempts to resolve complex problems.Follows and supports the development of standard operating procedures.Supports tracking and documentation of details of problems, status of service requests, and resolutions.Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).Supports the documentation of workarounds for problem records and changes to proactive processes.Reviews information (e.g., procedures, installation, configuration) related to new technology.Provides the knowledge repository for routine and moderately complex technical support.Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: System Solution & Deployment Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Renton, WA, USA
Sep 17, 2019
Description: NOT a Remote Position. Must reside in the KP Washington region. Under the direction of the Sr. Help Desk Analyst, provides first-level technical support for all of Kaiser Foundation Health Plan of Washington's IT hardware, software, applications, and Telecom related infrastructure. Provides clear and standard communication in Kaiser Foundation Health Plan of Washington's suite of service management tools in response to requests for information or incident reporting. Provides technical support on low to moderately complex issues. Escalates more complex issues to an outside vendor or Sr. Help Desk Analyst in order to meet Service Level Agreements with Kaiser Foundation Health Plan of Washington Stakeholders. Recognizes potential failures and communicates to Sr. Help Desk Analyst, Stakeholders, and IT leadership keeping system availability and preventing possible system outages or downtimes. Responsible for follow up communications with all impacted IT teams and Kaiser Foundation Health Plan of Washington Stakeholders to ensure incident ticketing system documentation is updated and correct. Emphasis is to build on experience and establish core technical skills with the ability to learn, grow, and master a variety of IT related technologies and tool sets. Essential Responsibilities: Under the direction of the Sr Help Desk Analyst, provides first-level technical support for all IT Operations related systems, software, and needs of the stakeholders that are supported at Kaiser Foundation Health Plan of Washington. The IT Help Desk is the owner of the Incident Management process. Able to solve standard to moderately complex technical issues through evaluation of stakeholders' communicated problem. If it cannot be solved by the Analyst, then Analyst will escalate to the next level of support while owning the ticket and working with the stakeholder and next level support until the issue has been resolved. Participates in continuous process improvement efforts within the Help Desk team (i.e. participates in design and development of Help Desk processes to optimize productivity and efficiency). Basic Qualifications: Experience Minimum two (2) years of IT-related troubleshooting experience OR completion of 2-year technical training program. Education Associate's degree in Information Technology related OR a minimum two (2) years of experience in a directly related field. High School Diploma OR General Education Development (GED) is required. License, Certification, Registration Able to successfully obtain ITIL Foundations within twelve (12) months of hire/transfer. Additional Requirements: Knowledge on a variety of IT-related infrastructure, software, and applications. Preferred Qualifications: One (1) year direct experience working in an IT-related Help Desk environment utilizing a variety of tools. Experience using Microsoft Office products preferred. Bachelor's degree in Information Technology or related field. CompTIA A+, CompTIA Net+, CompTIA Security+, CompTIA Healthcare+, Avaya, Cisco, Microsoft, Unix, Linux, IBM, Security certification by date of hire/transfer. Project Management certification by date of hire/transfer. Proven knowledge of IT Help Desk and Help Desk service management tools. Customer service skills, both written and oral. Has the ability to analyze and translate stakeholder's communications into a technical solution. Strong written and oral communication skills. Having a strong understanding of incident and problem management is a plus. Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Information Technology - EUS Service Desk Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 17, 2019
Description: This individual level contributor is primarily responsible for serving as a liaison between users and IT and working directly with the business functions to gather user requirements. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Develops requirements for process or system solutions within assigned business domain(s) by working with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) with consultation from more senior IT consultants. Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain. Assists with the documentation of business cases. Builds an up to date understanding of how current processes impact business operations for assigned domain(s). Assists with the mapping of current state against future state processes. Researches and identifies the impact of requirements on upstream and downstream solution components with guidance from more senior consultants as appropriate. Identifies the key elements and integration points across current systems and business processes for assigned domain(s). Researches value gaps and opportunities for process enhancements or efficiencies. Assists with researching how to help translate requirements into workable business solutions. Documents the evaluation of third-party vendors as directed. Researches and identifies opportunities for regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Identifies needs for additional data and/or services to address key business issues related to process or solutions design. Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes for assigned business domain. Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, CIS or related field OR Minimum two (2) years experience in IT, business analysis, or a related field. Preferred Qualifications: One (1) year experience working for a health care organization One (1) year experience working for an IT organization One (1) year experience working on project or technical teams. One (1) year work experience requiring the development of technical documents or presentations. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: SSD Inpatient Business Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 16, 2019
Description: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.Supports efforts to analyze and prioritize incoming requests and alerts.Follows procedures for incident escalation and notification to leadership.Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).Resolves non-complex problems and attempts to resolve complex problems.Follows and supports the development of standard operating procedures.Supports tracking and documentation of details of problems, status of service requests, and resolutions.Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).Supports the documentation of workarounds for problem records and changes to proactive processes.Reviews information (e.g., procedures, installation, configuration) related to new technology.Provides the knowledge repository for routine and moderately complex technical support.Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Preferred Qualifications: One (1) year experience working in a large matrixed organization.Two (2) years experience writing documentation or standard operating procedures related to IT operations and support.Two (2) years experience in ITRM or IT compliance.Two (2) years experience in IT intake and profiling in a support or operations environment.One (1) year experience implementing or supporting ITSM processes or services.Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.CISSP or comparable certification.CISM or comparable certification.CISA or comparable certification.ITIL certification. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: SSD Inpatient Business Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Redwood City, CA, USA
Sep 14, 2019
Description: As a Redwood City Site Support Specialist, you will provide EPIC (KP HealthConnect) and other clinical application support to the Redwood City Medical Center Service area for both inpatient and outpatient clinical staff.  Requests and issues are received over the phone via ACD, via email and through our ticketing system (ServiceNow).  We collaborate across the organization doing what-s best for users united by shared passion for exceptional service. Technical Duties include: margin-bottom:.0001pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo1>KP HealthConnect requests and issue trouble shooting & resolution 0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal; mso-list:l0 level1 lfo1>Research solutions with NCAL Regional KP Health Connect 0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal; mso-list:l0 level1 lfo1>Project work related to KP HealthConnect 0in;margin-bottom:.0001pt;mso-add-space:auto;line-height:normal; mso-list:l0 level1 lfo1>Engaging with Regional Support on escalations margin-bottom:.0001pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo1>Other Clinical application support The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.Supports efforts to analyze and prioritize incoming requests and alerts.Follows procedures for incident escalation and notification to leadership.Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).Resolves non-complex problems and attempts to resolve complex problems.Follows and supports the development of standard operating procedures.Supports tracking and documentation of details of problems, status of service requests, and resolutions.Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).Supports the documentation of workarounds for problem records and changes to proactive processes.Reviews information (e.g., procedures, installation, configuration) related to new technology.Provides the knowledge repository for routine and moderately complex technical support.Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Preferred Qualifications: One (1) year experience working in a large matrixed organization. Two (2) years experience writing documentation or standard operating procedures related to IT operations and support. Two (2) years experience in ITRM or IT compliance. Two (2) years experience in IT intake and profiling in a support or operations environment. One (1) year experience implementing or supporting ITSM processes or services. Primary Location: California,Redwood City,Redwood City Galveston Medical Records 620 Galvest Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: NCAL KPHC SSSLDR Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 14, 2019
Description: As a KPHC Principal Solutions Consultant, you will extend the service provided by the KPHC Regional  Engagement Leaders and focus on developing technology solutions that meet the operational needs of KP  Regions and the Enterprise. This work will include focus on optimal integration of KPHC with ancillary  applications (such as lab, radiology, pharmacy), third-part applications, and across Epic modules. As a  member of the KPHC team you will identify and reduce duplication and innovate solutions that integrate  technology capabilities. In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also include leading complex solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components.Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.Leads the evaluation of third-party vendors as directed.Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Minimum three (3) years experience in software or system testing across multiple IT environments.Minimum two (2) years software or application development experience.Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Five (5) years experience in large scale software implementations.Three (3) years experience in health care device integration.Five (5) years experience working for a health care organization.Five (5) years experience working for an IT organization.Four (4) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.Five (5) years in a leadership role working with project or technical teams.Six (6) years experience in business case development and analysis.Four (4) years experience in process modeling.Five (5) years experience in solutioning process/service metrics and reporting.Three (3) years experience in implementing new business processes or driving end user workflow changes within an enterprise.Master's degree in Business Administration, Computer Science, CIS or related field. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: KPHC Regional Engagement Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Atlanta, GA, USA
Sep 14, 2019
Description: In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. As a (Technical Consultant II Solutions, SAS Administrator), you will participate in all aspects of supporting and administering a SAS Grid environment.  Administration will include working on the security model for on-boarding users, working with analytic teams to identify their needs in a SAS Grid environment and you will be working with the SAS VA/VS team with shared access.  You will also be working on starting and stopping and supporting the SAS Grid operations. SAS Support may also include working with users to help with their data needs and assisting with some SAS programming.   Future responsibilities may include assisting on design and migration to a SAS Viya environment.  Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.Maps current state against future state processes. Identifies the impact of requirements on upstream and downstream solution components.Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.Identifies and validates value gaps and opportunities for process enhancements or efficiencies.Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.Participates in evaluating third-party vendors as directed.Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, CIS or related field and a Minimum of Six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience in software or system testing across multiple IT environments.Three (3) years experience working for an IT organizationTwo (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.Experience in implementing new business processes or driving end user workflow changes within an enterprise. Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: KPIT Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Atlanta, GA, USA
Sep 13, 2019
Description: This senior level employee is primarily responsible for overseeing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network.Effectively communicates investigative findings to non-technical audiences.Plans and facilitates regular operations meeting with TDA, TRI, and/or TAG teams.Supports closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership.Participates in information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation.Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements.Drives the development of the CDC intellectual capital by leading process or procedure improvements, consulting on 'brown bag' training sessions, and leading the development of new training documents.Partners with the CDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture.Facilitates follow-up remediation design and review efforts.Leads the investigation and triage of security events across multiple domains.Leads complex data analyses in support of security event management processes, including root cause analysis.Coordinates the response and resolution of high impact or critical cyber security incidents.Leads the deployment of threat detection capabilities and/or incident response plans which may include after-hours support and coordination among responsible teams.Drives the execution of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum two (2) years in an informal leadership role working with project or technical teams.Bachelor's degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum eight (8) years experience in IT or a related field, including Minimum two (2) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).Three (3) years work experience requiring the development of technical documents or presentations.Three (3) years experience in IT incident management, including the development and/or deployment of remediation plans.Security certification (Security+, CISSP, CISA). Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IS Cyber Risk Defense Department: Technology Risk Office Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Atlanta, GA, USA
Sep 12, 2019
Description: As a Quality Management Consultant, you will support the delivery and build out of Quality Management services for specific IT projects, overseeing the design of the associated strategy and technical infrastructure to support enterprise wide quality management and testing.   You will be a member of a high-functioning team accountable for working with department resources to infuse quality management best practices and continuous improvements.  The Quality Management Consultant will lead and direct implementation of quality and testing strategies for large program efforts requiring you to be comfortable working with a diverse stakeholder community and demonstrate strong project and program leadership skills.  You will select and customize the methodology for the analysis and definition of efficient, cost effective solutions that support client and stakeholder business processes, functional requirements, and resource costs.  In addition, you will direct analysis of current process and provide consultation and solution alternatives on potential process re-engineering. In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.Maps current state against future state processes.Defines the impact of requirements on upstream and downstream solution components.Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.Participates in evaluating third-party vendors as directed.Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Minimum two (2) years experience in software or system testing across multiple IT environments.Minimum one (1) year software or application development experience.Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Three (3) years experience in large scale software implementations.Four (4) years experience working for a health care organization.Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.Four (4) years experience in workflow analysis, including the use of modeling software (e.g., Visio).Four (4) years in a leadership role working with project or technical teams.Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification. Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: CDTS ADS - Quality Management Services Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 11, 2019
Description: This position manages the service delivery process and outcomes for first, second, and third level support for products and applications. This includes defining key performance indicators and managing incident escalation. This role also manages troubleshooting efforts and recurring problems. In addition, this position reviews and approves departmental and enterprise changes to the production environment, according to established change control processes. The Modern Workplace Technologies Service Delivery Organization led by Lloyd Hohenstein is looking for an  Operational Support Manager  to lead the day to day work supporting the service delivery towers (Exchange/Outlook, Teams/Skype, SharePoint, OneDrive, Box, legacy Lotus Notes Domino, etc.).  This includes, but is not limited to: Incident management Service request management Change management Overall Reliability of the services TIME approvals, performance management, etc. The qualifying candidate will be someone who knows operations and has managed operations in the past; optimally, for several years.  The goal is to hire from within as first choice and then look at external candidates if necessary. Job Duties: Prioritization of work and Resource Scoping Dealing with multiple requests and competing work/projects Managing warranty work after implementations Management of Escalations Internal EUS and IT External BP generated HR Leadership Goals Reviews Development Shift Mgmt and On-Call SPOC for Tower Leads Consult on roadmap Align implementations (change mgmt) Provide resources Analyzing Ticket Metrics and Trends ServiceNow reporting Automation Opportunities License Management Essential Responsibilities: Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.Manages recurring and escalated problems.Manages troubleshooting efforts to identify and rectify problems.Manages efforts to analyze and prioritize incoming requests and alerts.Manages the service delivery process and outcomes for first, second, and third level support for products and applications by taking accountability for resolution of systems' issues.Follows and manages the development of standard operating procedures.Reviews and approves resolution proposal to prevent issue recurrence.Defines and manages key performance indicators (e.g., performance, availability, capacity)Promotes and ensures compliance in the use of a knowledge repository for technical support.Defines and manages procedures for incident escalation.Manages execution of disaster recovery, and business continuity processes and events.Manages after hours on call support.Manages the process for tracking and documentation by reviewing and updating documents, as appropriate.Manages analysis of incident data and trends to help prioritize efforts to improve system availability and performance.Reviews and approves departmental and enterprise changes to the production environment, according to established change control processes. Minimum Qualifications: Minimum three (3) years in a leadership role working with IT or operational teams. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum ten (10) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years supervisory experience. Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above) Three (3) years experience in a leadership role of a large matrixed organization. Three (3) years experience in IT intake and profiling in a support or operations environment. Four (4) years experience implementing or supporting ITSM processes or services. Primary Location: California,Pasadena,Green Street/IDS 99 S. Oakland Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Information Technology Specialty: Operations and Support Department: EUS Modern Workplace Technologies (O365) Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Lake Oswego, OR, USA
Sep 11, 2019
Description: Supports multiple managers/programs/projects within various functional organizations. With minimal supervision, collects and researches specific client requirements for projects; identifies and documents functional requirements; gathers workflow data and basic system specifications. As project coordinator, you will participate in: UPW reports - Budget/Finance tracking, utilizing Excel, identifying variances. RPM/Niku application - Task setup, adding resources to the project/tasks Scheduling meetings / Meeting notes Essential Functions: - Supervision: Independently completes project-related activities, and initiates project/program tasks. Coordinate project deliverables/issues with key stakeholders. Routinely completes complex assignments requiring independent action, and a high degree of initiative to resolve issues with consistency and accuracy. - Tools/Software: Operational knowledge and proficiency in NIKU Timekeeping, NIKU Workbench, ARIBA, VANTIVE, KPR, Data Repository, Business Objects, Customer Service Request System, and Microsoft Project. - Information Processing: Creates and disseminates information (Project Plan, etc.), to project team members. Researches, compiles, and formats information into databases and spreadsheets. Responsible for organizational level operations including coding invoices, and acting as a liaison to Finance. Manages contractor invoices to ensure appropriate application of cost centers and GL spending categories; monitors for accurate processing through A/P and ensures accuracy against NIKU. Functions as a subject matter expert on CDP, KPR, NIKU, and Ariba. Assumes liaison role between assigned unit and other KP-IT Business units. Functions as an information source on organization policies and procedures. Adheres to strict confidentiality and information privacy requirements. - Logistics: Coordinates special events, large group meetings, conferences, and audio-visual equipment, Coordinate processes for new employee work environment, to include space assignment, telephone and computer arrangement. Manage organizational level space and facilities processes for FTE's and contractors by coordinating resource moves, adds, or changes space reassignments. Requires interaction with KP-IT Facilities, Senior Management, and other KP-IT Business Units. Coordinate furniture rental or purchase. - Process/Analysis: Applies KP-IT methodologies and standards in gathering, documenting, and analyzing business requirements. Guides project team on KP-IT Project Management processes and protocols. Analyze source data and identify risks. Identify areas of improvements for service and performance of KP-IT reporting tools and processes. - Reporting and Documentation: Ensures required project documentation and reporting for CDP phases and other key project time and budget requirements. Develops and maintains project document library. Documents and updates project action items/issues logs. Creates status reports, resource management reports, project status reports, and other customized reports as requested to comply with Governance or other mandates. Assists Project/Program Managers with tracking and reporting of project costs and status to ensure accuracy in reporting and to minimize project delays. Initiates Memo of Understanding, Project Schedule, Project Plan, Communications plan, Recharge Agreements, Business Cases, and Service Level Agreements. Basic Qualifications: Experience - Minimum three (3) years of experience in project coordination or related work. Education - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A Additional Requirements: - Functional knowledge of project management tools - Effective verbal, written, and interpersonal communication skills. - Strong organizational and time management skills. - Strong analytical, summarization, conceptualization, and prioritization of skills. - Ability to initiate and drive process improvements. - Strong negotiating and influencing skills. - Ability to work independently with minimal supervision and within tight deadlines. - Ability to manage rapidly and frequently changing priorities. - Ability to communicate and interact effectively with all levels of management. - Excellent organizational skills and detail orientation. - Advanced, high level proficiency of Microsoft Office products (Visio, Word, Excel, Access, PowerPoint, and Microsoft Project) - Exceptional customer service orientation. Preferred Qualifications: - Minimum two (2) years of KP experience preferred. - Associates' degree preferred. Primary Location: Oregon,Lake Oswego,5800 Meadows 5800 SW Meadows Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Entry Level Job Category: Information Technology Department: HP Program Project SVCS Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pleasanton, CA, USA
Sep 11, 2019
Description: This senior level individual contributor is primarily responsible for managing the development of the IT strategic technology direction, as well as for executing the architecture process for technology solutions with guidance from senior architects. This contributor should fully understand the EA mission. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Defines and communicates the architecture standards, guidelines, and statements of direction by facilitating the design and establishment of architecture standards or controls. Reviews and contributes to architecture standards or controls which allow business needs to be met. Creates architectures for large scale, high-impact, or high-cost technology solutions by collaborating with other architects to develop the target state. Leads the development of solution architectures, roadmaps, and system transition plans to align business, applications, data, integration, and/or infrastructure architecture. Collaborates with project teams and business users to create architecture artifacts (for example, logical, conceptual, physical) to guide detailed design. Participates in the adoption of new high-impact technologies by researching technical trends and developments. Helps determine the selection of technologies. Collaborates with IT and business leadership and participates in making decisions regarding new technology. Demonstrates a full understanding of the architecture best practices for assigned domain(s) and educates others throughout the organization on the function of architecture methodologies, governance, and standards by serving as a subject matter expert across business and/or IT teams, and presenting to internal and external audiences, including senior leadership. Develops reports for executives, business leaders, and IT management to communicate the impact of architecture practices. Coordinates with architects and other stakeholders to facilitate the continuous development and drive consensus on changes to the company's architecture practices. Develops and establishes architectural best practices that guide the design of technology solutions. Contributes to the development of the architecture strategy and technology direction by providing domain knowledge on solutions and technology. Provides expertise and shares an understanding of current capability gaps, architectural gaps, and market and industry trends that can be used to set future direction. Minimum Qualifications: Minimum two (2) years experience with modeling techniques (e.g., BPMN, UML, ER). Minimum three (3) years experience translating solution requirements into technical architecture requirements. Minimum two (2) years in a technical leadership role with or without direct reports. Bachelor's degree in Computer Science, CIS, Engineering, Business, or related technical field and Minimum eight (8) years IT experience delivering technical solutions, including at least Minimum four (4) years working on projects related to IT architecture. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above) Three (3) years experience working with IT vendors. Four (4) years experience architecting, designing, and implementing enterprise-scale, high volume, high availability systems. Two (2) years application architecture experience. Two (2) years experience working with large corporate or enterprise business systems. Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building A 4460 Hacienda Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Architecture Department: Enterprise Architecture Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Honolulu, HI, USA
Sep 10, 2019
Description: As a Resolute Application Coordinator (AC), you will participate in  the Hawaii Region in designing, building, testing, and maintaining the Epic module supporting Resolute Professional Billing.   As a member of the Hawaii KP HealthConnect Resolute Professional Billing team, you will collaborate with other ACs, review requests from the Hawaii & Maui Health Systems (MHS) business partners, research Epic build, design new processes and maintain the system in place.   Duties include: Researching solutions with Epic and other technical staff Designing, building & testing new processes to meet business requirements in Revenue Management Implementing changes into production while following change management guidelines Documenting & communicating the enhancements/updates made In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.Assists technical and project team members to resolve system problems and application-specific issues.Escalates identified issues, risks or problems to lead administrators according to processes.Plans and performs complex system configuration.Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.Defines and tests maintenance and refresh activities.Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.Assists with application-oriented administration and technical support for production and non-production environments.Supports vendor support activities, as appropriate.Recommends and executes performance tuning and optimization activities.Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system softwareORMinimum two (2) years scripting or programming experience. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience in EPIC administration and configuration. Three (3) years experience writing documentation or standard operating procedures related to system administration. EPIC certification OR completion of an accredited EPIC Proficiency training program. Primary Location: Hawaii,Honolulu,KPIT - Dole Annex 680 Iwilei Rd. Ste. 545 & 600 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Systems Administration Department: KPHC Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Lake Oswego, OR, USA
Sep 10, 2019
Description: As a Senior Software Engineer, you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment, and support of critical applications supporting KP-s membership enrollment systems. Working in a distributed team environment, you will work closely with Solution/Platform architects and Business Leads on development activities. Contributions will be focused on both functional application and web-services development for existing and emerging solutions. This role requires both a high level of collaboration as well the ability to work independently. Team members are encouraged to bring diverse backgrounds and experiences to bear to continuously move us forward as an organization and to increase the value we deliver to KP This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems' incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelor's degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)Three (3) years experience with engineering tools such as bug tracking and source code control systems. Three (3) years experience working in a large matrixed organization. Two (2) years experience working with IT vendors.Three (3) years experience writing technical documentation in a software development environment.Two (2) years of IT experience developing and implementing business systems within an organization. Two (2) years experience working with Git source code control. Two (2) years experience in test-driven application development. Two (2) years development experience integrating with third-party systems. Three (3) years experience working with web services.Two (2) years of development experience using DevOps Two (2) years of development experience with Git Two (2) years of development experience with Hadoop Two (2) years of development experience with the Hibernate Framework Two (2) years of development experience with Java Two (2) years of development experience with Linux Two (2) years of development experience with Node.js Two (2) years of development experience using Rational Team Concert Two (2) years of development experience with Service Oriented Architecture/web servicesTwo (2) years of development experience with the Spring framework Primary Location: Oregon,Lake Oswego,5800 Meadows 5800 SW Meadows Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT ENG Applications Department: HP BIO Membership Enrollment Systems Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente Pasadena, CA, USA
Sep 10, 2019
Description: As a Sr IT Consultant, you will be: normal> Responsible for end-to-end solution design spanning multiple technologies and platforms including working other Solution Consults within the group Work with business partners understand business requirements and come up with detailed requirements including functional and non-functional. Convert detailed requirements into logical design   Develop solution alternatives analysis with pros & cons and estimates   Seeks out creative ways to lead the solution design work on complex IT Projects in the Marketing domain across all applications Liaise with developers, business analysts, and user representatives, testers in application design reviews normal> normal> normal> normal> This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.Maps current state against future state processes.Defines the impact of requirements on upstream and downstream solution components.Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.Participates in evaluating third-party vendors as directed.Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Four (4) years experience working for a health care organization Four (4) years experience working for an IT organization Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Four (4) years experience in workflow analysis, including the use of modeling software (e.g., Visio). Four (4) years in a leadership role working with project or technical teams. Three (3) years experience working on cross-functional project teams Four (4) years experience in business case development and analysis Two (2) years experience managing vendor relationships. Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above) Five (5) years consulting experience in hospital operations. Five (5) years consulting experience in clinical administration. Five (5) years consulting experience in health plan administration. Master's degree in Business Administration, Computer Science, CIS or related field Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00AM Working Hours End: 4:00PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: HP Marketing & Medicare Development Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Kaiser Permanente San Diego, CA, USA
Sep 10, 2019
Description: Provides technical direction, including both strategic and tactical planning, execution and support of strategies for the SCPMG Medical informatics group. The position entails developing machine learning approaches to address healthcare's triple aim: to improve the health of populations, to lower the cost of care, and enhance the care experience. Essential Responsibilities: Design, develop, and evaluate state-of-the-art machine learning models for complex, large-scale data sets.Use statistical and machine learning techniques to provide clinical decision support as well as improve auditing and standards of care workflows.Deliver insights and values from heterogeneous data to investigate complex problems in the health care domain for multiple use cases.Use machine learning, statistical and programming skills to enable data analytics.Drive informed decision-making and present findings to both technical and non-technical audiences.Work closely with physicians to identify medically relevant use cases, develop machine learning models, and validate impactProvide technical direction and mentor junior members of the Medical Informatics team.Work closely with software engineers to facilitate model integration and deploymentEmbrace a fast paced, collaborative environment dedicated to building atop cutting-edge technology. Basic Qualifications: Experience Minimum five (5) years of experience in architecting and building scalable distributed systems, working in a fast-paced multidisciplinary environment, advocating innovative uses for data, including methodologies, techniques, and tools, working with Software Development Life Cycle (SDLC) and leading from conceptualization to production stage large-scale applications. Education Master's degree (MS) in computer science or related fields License, Certification, Registration N/A Additional Requirements: Experience with deep learning frameworks: e.g. Tensorflow, PyTorch. Knowledge of classification and regression algorithms Experience with Deep Learning approaches to Natural Language Understanding (NLU) and Language Modeling. Experience with time series analysis, discrete data modeling and feature engineering. Expert knowledge of PythonExperience with SQL Preferred Qualifications: Experience with Java/C++ Experience with machine learning continuous integration and deployment Experience with Tensorflow Serving Doctorate degree in computer science or related fieldsKnowledge of healthcare terminology Primary Location: California,San Diego,El Camino Real Administration Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Systems, Solutions and Deployment Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.