Kaiser Permanente

Founded in 1945, Kaiser Permanente is one of the nation’s largest not-for-profit health plans, serving 11.8 million members, with headquarters in Oakland, California. It comprises:

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente Pleasanton, CA, USA
Dec 18, 2018
Description: Includes meeting logistics support, correspondence and telephone management, calendar and travel scheduling/maintenance, and information research, handling and presentation. Essential Functions: - Scope: Position supports executive level manager by performing complex administrative activities that requires independent initiative and excellent judgment. Position may support multiple managers within various functional organizations. Position requires proficiency in Intermediate, Senior, and Lead level activities. Executes recommendations to improve office or organizational efficiencies. - Supervision: With limited supervision, consistently and accurately completes complex assignments requiring independent action, and a high degree of initiative to resolve issues. May direct the duties of lower level staff. - Tools/Software: Uses a variety of software applications to research, track, compose, schedule and coordinate communications. Uses a variety of software to compose both routine and sensitive communications and reports, (including graphics presentations and desktop publishing).  High level Proficiency in the use of Microsoft Office products (Visio, Word, Excel, PowerPoint, and Schedule Plus) Operational knowledge of ARIBA, VANTIVE, Customer Service Request System, NIKU, and payroll TIME Proficient in the use of email, fax equipment and Xerox equipment. - Logistics: Coordinates special events, large group meetings, conferences, and audio-visual equipment, Maintain executive calendar, and travel itineraries. Prepares and submits expense reports for executive/manager. Coordinate processes for new employee work environment, to include space assignment, telephone and computer arrangement. Coordinate and monitor resource moves, adds, or changes space reassignments. Provide solutions to cell phones, pagers, computer hardware/software needs and problems. Maintains and stocks department office supplies and equipment. Assume floor steward role to ensure shared equipment and/or services are functioning/stocked properly. Assumes liaison role between assigned unit and other KP-IT Business units. - Information Handling: Labels, sorts and maintains department confidential files. Opens, date stamps, sorts, and delivers department mail. Disseminates information such as policies and agendas to functional unit team. Creates databases and spreadsheets to monitor information as needed. Research and analyze data to prepare reports for Executive. Organizes and prioritizes large volumes of information and calls. Completes and/or reviews justification and Multiple Action Personnel Action Payroll forms for accuracy prior to submitting to executive for signature. May input data for performance evaluations into TCM on behalf of manager. Adheres to strict confidentiality and information privacy requirements. - Communication: Demonstrates excellent verbal, written, and interpersonal communication skills. Negotiates conflict and difficult situations with tact and candor. Participates in committee meetings, prepares and distributes agenda, takes and transcribes minutes, prepares presentation summaries, manages logistics and oversees action items. Researches, compiles and formats information into databases and spreadsheets. Creates graphics, presentation materials, status reports, resource management reports, etc. Types, edits, and creates correspondence, such as forms, emails and letters. Reviews and edits all documents prepared for the executive and approves as needed. Acts as an information source on organization policies and procedures. Reviews executive's mail drafts responses or refers issues to appropriate staff member. Strong Customer Service Orientation. Basic Qualifications: Experience - Minimum seven (7) years of experience in a corporate office setting. Education - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A Additional Requirements: - N/A Preferred Qualifications: - Minimum two (2) years of KP experience supporting VP or 2nd level manager preferred. - Bachelor's degree preferred. Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Team Leader/Supervisor Job Category: Information Technology Department: Corporate Technology Services Travel: Yes, 5 % of the Time
Kaiser Permanente Hillsboro, OR, USA
Dec 18, 2018
Description: As a  Senior Supplier Manager you will participate in managing IT supplier relationships and contracts.  Areas of responsibility will include supplier and stakeholder engagement, supplier governance, contract negotiations and management, contract renewals, and overall supplier performance in an outsourced environment. normal> Internal organizational position which gathers information on the operations of a business unit. Develops and implements reports and metrics based on the analysis of the business operations of a business unit, best practices and key business indicators. Essential Functions: - Analyzes a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics. - Develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units. - May lead other business operations analysts in the development of the analysis and reporting of metrics and operational information. - Identifies, and using independent judgment, recommends process and operational improvements to increase productivity and efficiency. Basic Qualifications: Experience - Minimum twelve (12) years of related experience. Education - Bachelor's degree in related field, OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A Additional Requirements: - Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems. - Develops advanced concepts, techniques, and standards. - Develops new applications based on professional principles and theories. - Viewed as functional expert in field within KP. - Applies advanced principles, theories, and concepts. - Contributes to the development of innovative principles and ideas. Primary Location: Oregon,Hillsboro,Amberglen KPIT Administration 2430 NE John Olsen A Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: ASG CoS Supplier Management Travel: Yes, 5 % of the Time
Kaiser Permanente Denver, CO, USA
Dec 18, 2018
Description: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems. Supports efforts to analyze and prioritize incoming requests and alerts. Follows procedures for incident escalation and notification to leadership. Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor). Resolves non-complex problems and attempts to resolve complex problems. Follows and supports the development of standard operating procedures. Supports tracking and documentation of details of problems, status of service requests, and resolutions. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports the documentation of workarounds for problem records and changes to proactive processes. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine and moderately complex technical support. Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Preferred Qualifications: One (1) year experience working in a large matrixed organization. Two (2) years experience writing documentation or standard operating procedures related to IT operations and support. Two (2) years experience in ITRM or IT compliance. Two (2) years experience in IT intake and profiling in a support or operations environment. One (1) year experience implementing or supporting ITSM processes or services. Primary Location: Colorado,Denver,Regional Office - Colorado 10350 E. Dakota Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: CO ECS Travel: Yes, 5 % of the Time
Kaiser Permanente Pasadena, CA, USA
Dec 18, 2018
Description: This role oversees the performance of multiple programs and holds team members accountable for results. This role promotes, refines, and oversees adherence to established processes and policies and assists in the establishment of proper project management practices. This position also manages vendor performance and manages relationships and contract negotiations with third party hardware and software vendors. This role ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and senior management. Essential Responsibilities: Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Leads multiple large-scale projects with full responsibility and accountability for the outcomes. Develops, analyzes, and manages complex project plans which include schedule, and resource forecast. Manages and monitors the program financials of multiple large projects. Monitors and controls overall project performance and quality against plan and makes adjustments as needed. Oversees project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Promotes adherence to established processes and policies (e.g. SDLC including domain standards, Kaiser standards). Oversees allocation of resources, schedules, and task assignments to ensure proper project management practices are in place. Manages the work of large project teams by monitoring internal and external resources. Leads others in requesting and managing internal and/ or external resources based on the alignment of team member skills and project demands. Communicates a clear vision of project goals and objectives to the team. Delivers individual performance feedback to team members. Manages, monitors and mitigates project or component risks. Monitors the compliance of project plans by ensuring team members follow policies and procedures. Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership. Ensures success of project by identifying and working closely with the right stakeholders based on their level of influence and decision making. Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery. Communicates tough issues to stakeholders and keeps an independent opinion. Reviews vendor performance levels and ensures service level agreements are met. Participates in contract negotiations with service vendors and reviews project invoices submitted by vendor for accuracy. Minimum Qualifications: Minimum seven (7) years experience managing project(s) using project life cycle methodologies (e.g., SDLC, process management, organizational change). Minimum four (4) years experience implementing large, complex projects in a corporate environment. Minimum four (4) years experience leading project teams. Minimum seven (7) years experience managing project budgets. Bachelor's degree in Business Administration, Computer Science, MIS or related field and Minimum eight (8) years of IT or related business experience, including Minimum seven (7) years experience managing projects. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years supervisory experience. Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Five (5) years experience working in a large matrixed organization. Five (5) years experience working with Microsoft Project. Project Management Professional (PMP) or equivalent project/program management certification. Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Information Technology Specialty: Project Program Management Department: ssd Travel: Yes, 20 % of the Time
Kaiser Permanente Portland, OR, USA
Dec 18, 2018
Description: As a Project Manager I - Application and Systems Integration, you will be responsible to manage timeline, budget and scope for projects involving the implementation of clinical applications and/or integration of clinical systems to the electronic medical record.  You will ensure that project delivery life cycle will follow a standard methodology for software delivery and project management.  You will be working with a diverse cross-functional set of stakeholders that include clinicians and business operational leaders. This individual level contributor is primarily responsible for adhering to a project plan, working with internal customers, third party vendors and senior management. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Assists with project financials by monitoring financial aspects for assigned project initiatives. Monitors project performance (e.g., on time, on budget, within scope and with quality) against plan under the guidance of a Senior Project Manager. Assists with project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project. Follows established processes and policies (e.g. SDLC including domain standards, Kaiser standards). Allocates resources, establishes schedules, and makes task assignments. Manages the work of project teams with guidance from a more senior Project Manager. Assists with the management of project sub-teams by ensuring assignment and tracking of tasks for team members. Promotes project vision and objectives with project team. Supports the management and proactive mitigation of project issues and risks by assisting in the analysis and resolution of trigger events. Supports the compliance of project plans by following policies and procedures. Provides ongoing support to project personnel by regularly communicating with project team members to ensure schedule data and changes are accurately interpreted and accounted for. Works closely with key stakeholders. Provides real-time updates to Project Managers regarding scheduling conflicts and budget disparities. Requests internal or external resources to support completion of project activities and changes in schedule, scope, and budget. Minimum Qualifications: Minimum one (1) year experience working on project(s) involving the implementation of project life cycle methodologies (e.g., SDLC, process management, organizational change). Bachelor's degree in Business Administration, Computer Science, MIS or related field and Minimum two (2) years experience in project planning and coordination. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience developing project Work Breakdown Structures (WBS) used to create project schedules and estimates. One (1) year experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Three (3) years experience in business analysis. One (1) year experience working in a large matrixed organization. Two (2) years experience in software or system testing. Two (2) years experience in IT infrastructure and operations. Two (2) years experience working with Microsoft Project. Project Management Professional (PMP) or equivalent project/program management certification. Primary Location: Oregon,Portland,Nicolai Service Center 2850 NW Nicolai Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 3:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Project Program Management Department: NW Program & Release Management Travel: No
Kaiser Permanente Corona, CA, USA
Dec 18, 2018
Description: In addition to the responsibilities listed below, this position is responsible for a deep understanding of one or more networking technologies (Data Center networking , LAN, WAN, Voice, Wireless, TCIP/IP protocols and services). Some of the unique challenges this position will face include working on a large scale network, across 1,000 sites with multiple data centers requiring 5 9's availability. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum four (4) years experience in network infrastructure planning, design, and implementation. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelor's degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies , systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience in the design and implementation of complex network infrastructure solutions. Two (2) years experience in IT network infrastructure consulting. Two (2) years of experience working with network diagnostic and management tools. Two (2) years experience in the configuration and management network routers and switches. Three (3) years experience writing technical documentation in an infrastructure development environment. Three (3) years experience working in a large matrixed organization. Two (2) years experience working with IT vendors. Two (2) years coding experience with one or more programming languages (e.g., REXX, COBOL, SAS, ISPF, CLIST). Two (2) years of experience working with advanced features of network diagnostic and management tools. Two (2) years experience working with load balancing technologies. Four (4) years experience gathering and translating business requirements into technical specifications. Cisco Certified Network Professional (CCNP) certification. Primary Location: California,Corona,Corona Data Center Admin 1830 California Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT ENG Infrastructure Department: Network Engineering Data Center Travel: Yes, 10 % of the Time
Kaiser Permanente Pleasanton, CA, USA
Dec 18, 2018
Description: In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. Maps current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Participates in evaluating third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Minimum two (2) years experience in software or system testing across multiple IT environments. Minimum one (1) year software or application development experience. Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Three (3) years experience in large scale software implementations Three (3) years experience in asset management. Four (4) years experience working for an IT organization Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions. Four (4) years experience in workflow analysis, including the use of modeling software (e.g., Visio). Four (4) years in a leadership role working with project or technical teams. Three (3) years experience working on cross-functional project teams Four (4) years experience in solutioning process/service metrics and reporting. Master's degree in Business Administration, Computer Science, CIS or related field Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Consulting Department: TIM Product Management and Solution Design Travel: Yes, 5 % of the Time
Kaiser Permanente Renton, WA, USA
Dec 18, 2018
Description: Designs, develops and executes high level test plans and detailed test scripts to ensure complex software on multiple platformsand in multiple environments meets business and technical specifications. Schedules and monitors script execution by businessusers and lower level temporary contracted testers to ensure accurate and complete testing outcomes. Essential Responsibilities: Develops and executes automated tests for Enterprise systems and applications using Enterprise tools. Develops suites of regression test scripts for execution by QA and business users. Consults with programmers and system architects to understand the multiple platforms and multiple environments being tested and incorporates test driven development to accommodate automation. Writes simple to highly complex automated test scripts. Conducts analysis of client business process and functional requirements to develop detailed automated test scripts for complex projects on multiple platforms and in multiple environments. Conducts analysis of client business process and functional requirements to develop comprehensive, detailed test plans for projects on multiple platforms and in multiple environments. Identifies resources needed to prepare test data and execute test scripts; executes manual and automated test scripts for functional, integration and regression testing and production validation. Analyzes anomalies and test results, prepares reports, and confers with project team members to identify performance bottlenecks. Provides clear and concise defect reports, and assesses risks and reports to project team. Provides training and/or mentoring other testers when creating automation scripts and or execution of manual testing by lower level testers. and business users. Mentors QA Analysts in writing and executing less complex automated regression scripts. May assist with troubleshooting production problems. Develops expertise in business and technical functionality of systems and applications supported by the enterprise. Consults with and provides detailed knowledge of quality assurance and testing to provide guidance to key customer groups who use, support or purchase enterprise systems or applications. Participates on project teams with business users and technical team members. Consults with, provides technical guidance and represents quality assurance and testing to key customer groups who use or support users of enterprise systems or applications. Provides guidance during the creation of business requirements, application workflow and subsequent phases throughout the project. May act as a liaison between technical groups and business users to obtain user acceptance testing sign-off. Basic Qualifications: Experience Minimum seven (7) years of experience in software development. Minimum four (4) years of experience in testing or business process analysis. Education Bachelor's degree in computer science, health care administration or related field OR four (4) years of experience in a directly related field. High School Diploma or General Education Development (GED). License, Certification, Registration N/A Additional Requirements: In depth knowledge of the software development cycle and business process development. In depth knowledge of QA testing principles and strategies. Ability to work under pressure and meet schedule deadlines. Excellent verbal and written communication skills. Preferred Qualifications: Seven (7) years of experience testing applications in a healthcare or insurance industry. Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Information Technology Travel: Yes, 5 % of the Time
Kaiser Permanente Renton, WA, USA
Dec 18, 2018
Description: The IT Business Operations Analyst role has two primary functions:  track and report capital, investment fund, and IT maintenance account expenditures, and provide regular operational reports to IT leadership including status on KPIs and audit issues. This role directly supports the Director of IT Business Operations, and interfaces with Accounting, Financial Reporting, IT vendor management, IT operations and Internal Audit. Essential Responsibilities: Operational Reporting and Organizational Support. Create analyses and reports as requested, including vendor licensing audits. Develop and create monthly IT operations review materials Track status of IT audit issues. Assist IT organization in developing cost-benefit analyses Track and Report Expenditures. Capital project expense tracking and monthly reconciliation for IT strategic projects. Load/update capital expense forecast. CINA planning/expenditure tracking. IT investment fund expenditure tracking. IT Hardware/Software maintenance account. Interface with Accounting on payment accruals and pre-paid amortizations Basic Qualifications: Experience Minimum three (3) years of experience creating analyses, presentations, reports, diagrams, documents and demonstrated experience in providing complex and detailed information for senior leader consumption. Minimum three (3) years of experience working in IT, such as IT finance, IT business operations, IT project management Minimum five (5) years of experience in financial analysis, budget management, IT operational reporting, including budgets, capital and operating expenses, vendor hardware/software maintenance , KPIs, audit issues Education Bachelor's degree in business management, finance, or related field OR a minimum four (4) years of experience in a directly related field. License, Certification, Registration N/A Additional Requirements: Excellent customer service and time-management skills. Self-starter, team player, can-do attitude. Works well under time-pressure to meet deadlines and comfortable as key go-to person for information. Understands key performance indicators (KPIs), risk management, IT budget components. Word, Lync, Outlook and SharePoint (user) skills Strong analysis and leadership skills Very good written and verbal communication skills Strong ability to visually convey complex and detailed information for an executive audience Strong business background, including accounting concepts, financial analysis, reporting and forecasting Advanced diagraming skills using Excel, PowerPoint and Visio Advanced Excel computation and reporting skills, including formulas and pivot tables Preferred Qualifications: Process design, such as LEAN or Six Sigma, and internal consulting experience are desirable Master's degree in business administration or health administration. Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Information Technology - Service Desk Travel: Yes, 5 % of the Time
Kaiser Permanente Renton, WA, USA
Dec 18, 2018
Description: The Field Support Technician provides on-site technical support for all Kaiser Foundation Health Plan of Washington related IT infrastructure including but not limited to; hardware, software, MDF/IDF wiring in the rooms, IT projects and analysis of customer requests to ensure the business and/or user requirements are met in support of Kaiser Foundation Health Plan of Washington initiatives. Kaiser Foundation Health Plan of Washington Field Support Technicians are held accountable for ensuring all IT standards/service levels, governance, team/company objectives are met. Utilizing standard Kaiser Foundation Health Plan of Washington project management/ITIL methodologies. The Field Support Technicians will determine scope of work, help research new vendor products, produce definition of deliverables, and ensure quality of work performed. Field Support Technicians support both incident and change (MAC) related work; have the ability to learn, grow, and master a variety of IT related technologies and tool sets. Essential Responsibilities: Analysis of customer requests to ensure the business and/or user requirements are met in support of Kaiser Foundation Health Plan of Washington initiatives. Installs, analyzes, and resolves problems, in support of all hardware, software, and clinical applications supported by IT. Provides on-site support for move, add, and change and performs daily break fix repair while maintaining the integrity of the IT MDF/IDF wiring rooms. Just-in-time training for customers on software, hardware, and clinical applications supported by Information Technology. Provides input into development and implementation of IT internal processes, procedures, policies and standards. Represents on-site support on major IT projects; major upgrades of applications, software, and hardware. Works with vendors (if applicable) to identify support needs, defines products, services and mutually agreed upon delivery dates. Provides after hours support for critical devices or problems. Under supervision from IT Engineering teams, supports move, add, change for all data center needs. Basic Qualifications: Experience Minimum one (1) year of on-site technical support experience troubleshooting IT related hardware, software, Voice/Data, and application problems. Education High School Diploma/GED with related work experience. License, Certification, Registration N/A Additional Requirements: N/A Preferred Qualifications: Three (3) years of miscellaneos work experience in the following areas: Desktop, Microsoft application suite/operating systems, Host systems, Avaya voices infrastructure, Cisco network infrastructure (LAN/WAN/WLAN/etc.), UPS systems, Tandberg video conferencing systems, UPT wiring infrastructure. Associate's degree OR Bachelor's degree OR IT hardware/software, communications or ITIL/ITSM Foundation level certification/degree from a college or trade school in an IT related field. Possesses current and up to date certification in one or more of preferred certifications listed: CompTIA A+, CompTIA Net +, CompTIA Project +, Microsoft Certified Technology Specialist, Microsoft Certified IT Professional, CCENT, CCNA, Avaya, ITIL Foundations by date of hire/transfer. Desktop, Microsoft application suite/operating systems, Host systems, Avaya voice infrastructure, Cisco network infrastructure (LAN/WAN/WLAN), UPS systems, Tandberg video conferencing systems, UPT and fiber wiring infrastructure. Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Information Technology - End User Services Travel: Yes, 5 % of the Time
Kaiser Permanente Pasadena, CA, USA
Dec 18, 2018
Description: Support completeness and accuracy for risk data submission to CMS, thereby supporting senior leadership attestations. Support Error Management Team: Enhance error management processes and timely remediation of errors.  The Data Analyst provides support to remediate data submission errors by analyzing, manipulating, tracking, internally managing and reporting data. Essential Functions: - Project Management: Manages small to medium size projects. Develops and executes project plans. Provides project reporting to project sponsor under guidance of higher level resource. - Meta Data Repository: Develops data definitions consistent with data management standards and conventions. Defines meta data structures for information repository and performs model management. - Data Design (logical): Analyzes business information requirements and translates these into logical database designs. Collaborates with physical database designers to develop alternative solutions for meeting complex and conflicting requirements. Develops data definitions consistent with data management standards and conventions. Participates in model integration and convergence activities. - Database Development (physical): Develops, tests and implements the organization's physical databases across multiple platforms, technologies and computing environments. - Database Performance: Provides support to Lead in capacity planning, forecasting, and tuning. Develops performance/tuning evaluation reports. - Communications: Communicates business/information models to clients, developers and database designers. Communicates database designs to data analyst and application programming staff. - Technology Evaluation: Researches and evaluates alternative database solutions and recommends the most efficient and cost-effective solution for the project, ensuring consistency with enterprise direction. - Methodologies and Standards: Recommends development of or adoption/incorporation of new methodologies and standards for supporting information management. - Database Management and Support Tools: Implements, configures and customizes database management and support tools. - Client Consulting: Consults with clients and development areas in the design and implementation of small to medium projects. Consults with clients to determine information management requirements. - Training/Mentoring: Provides direction, guidance, and technical support to clients, applications, and operations areas. Develops technical and analytical skills of lower level resources. - Data Transformation: Designs, develops and tests complex transformation extract s and load routines.  - Database Maintenance: Provides second level diagnosis and resolution of database problems. Works with vendor personnel, if necessary, to achieve timely solutions of database problems. Escalates as necessary and provides problem resolutions. Basic Qualifications: Experience - Minimum five (5) years of related experience in design, testing, implementation, control and maintenance of organization's logical and relational databases across platforms and computing environments. Education - Bachelor's degree in related field, OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations - N/A. Additional Requirements: - Thorough knowledge of policies, practices and systems. - Complete understanding and application of principles, concepts, practices, and standards. - Full knowledge of industry practices. - Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields. Preferred Qualifications: - Experience with SAS and knowledge of CMS Risk Adjustment model - Minimum five (5) years of experience with Microsoft SQL Primary Location: California,Pasadena,Regional Offices-Walnut 393 E. Walnut St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Risk Adjustment & Data Analytics Travel: Yes, 5 % of the Time
Kaiser Permanente Lake Oswego, OR, USA
Dec 18, 2018
Description: This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Serves as an expert for innovative technical solutions that meet design and functional needs. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Recommends complex technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides expertise and guidance to team members for systems incident responses for complex issues. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Leads systems incident support and troubleshooting for complex and non-complex issues. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation. Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications. Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Leads, mentors, and trains other technical resources to develop software applications. Minimum Qualifications: Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Bachelor's degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Three (3) years experience working with Git source code control. Three (3) years of development experience with Hadoop Three (3) years of development experience with the Hibernate Framework Three (3) years of development experience with IBM Business Process Manager (BPM) Primary Location: Oregon,Lake Oswego,5800 Meadows 5800 SW Meadows Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT ENG Applications Department: HP BIO Travel: Yes, 10 % of the Time
Kaiser Permanente Hillsboro, OR, USA
Dec 15, 2018
Description: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems. Supports efforts to analyze and prioritize incoming requests and alerts. Follows procedures for incident escalation and notification to leadership. Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor). Resolves non-complex problems and attempts to resolve complex problems. Follows and supports the development of standard operating procedures. Supports tracking and documentation of details of problems, status of service requests, and resolutions. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports the documentation of workarounds for problem records and changes to proactive processes. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine and moderately complex technical support. Supports the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment. Preferred Qualifications: One (1) year experience working in a large matrixed organization. Two (2) years experience writing documentation or standard operating procedures related to IT operations and support. Two (2) years experience in ITRM or IT compliance. Two (2) years experience in IT intake and profiling in a support or operations environment. One (1) year experience implementing or supporting ITSM processes or services. Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support. ITIL certification. Primary Location: Oregon,Hillsboro,Amberglen KPIT Administration 2430 NE John Olsen A Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: Virtual Support Travel: Yes, 5 % of the Time
Kaiser Permanente Renton, WA, USA
Dec 15, 2018
Description: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users),  assigned applications, and/or information systems, including software implementation, integration across functions and  regions, complex configuration, system testing, and customization of software utilities. Additional responsibilities also  include leading complex solution design support efforts and research initiatives for translating requirements into workable  technical solutions, and supporting the evaluation of third-party vendors as directed. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer & operational needs; developing & updating new procedures/policies; gaining cross-functional support for objectives & priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building  collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream & downstream solution components. Provides insight & influence to executive management/business leaders on how to integrate requirements with current systems & business processes across the enterprise. Reviews, evaluates, & prioritizes value gaps and opportunities for process enhancements or efficiencies. Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. Recommends and advocates for additional data/services needed to address key business issues related to process or solutions design. Leads the evaluation of third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, & maintenance of standardized tools, templates, & processes across the enterprise. Recommends & advocates for regional & national process improvements which align with sustainable best practices, & the strategic & tactical goals of the business. Basic Qualifications: Experience Minimum ten (10) years of experience in IT consulting, business analysis, or a related field. Minimum three (3) years of experience in software or system testing across multiple IT environments. Minimum two (2) years of software or application development experience. Education Bachelor's degree in Business Administration, Computer Science, CIS or related field OR four (4) years of directly related experience. High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: N/A Preferred Qualifications: Five (5) years of experience working for a health care or IT organization. Six (6) years of business case development and analysis experience. Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Information Technology Department: Information Technology - Digital Technologies Travel: Yes, 5 % of the Time
Kaiser Permanente Oakland, CA, USA
Dec 14, 2018
Description: This individual contributor is primarily responsible for providing first, second and third level support to resolve difficult or complex problems, performing and/or coordinating the setup and maintenance of computer systems, coordinating with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Provides first and second level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Resolves highly complex problems and provides support to others. Supports and assists with troubleshooting efforts in conjunction with customer to identify highly complex problems. Assists with efforts to analyze and prioritize incoming requests and alerts. Identifies highly complex problems and escalates to senior staff for prioritization. Follows procedures for incident escalation and notification to leadership. Follows and facilitates the development of standard operating procedures. Facilitates the tracking and development of documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. Facilitates efforts to meet key performance indicators (e.g., performance, availability, capacity). Supports and assists with the documentation of workarounds for problem records and changes to proactive processes. Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology. Facilitates the knowledge repository for highly complex technical support. Supports and assists with the execution of disaster recovery and business continuity processes and events. Minimum Qualifications: Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above) Three (3) years experience working in a large matrixed organization. Two (2) years experience working with IT vendors. Four (4) years experience writing documentation or standard operating procedures related to IT operations and support. Three (3) years experience providing support for client/server platforms. Four (4) years experience in ITRM or IT compliance. Three (3) years experience in IT intake and profiling in a support or operations environment. Three (3) years experience implementing or supporting ITSM processes or services. Two (2) years corporate healthcare experience. Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support. CISSP or comparable certification. CISM or comparable certification. CISA or comparable certification. ITIL certification. Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: The Technology Group-The Permanente Medical Group Travel: Yes, 5 % of the Time
Kaiser Permanente Oakland, CA, USA
Dec 14, 2018
Description: Under close supervision, this position exists to assist the organization in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data.  This position functions both as an analyst and as a statistical analytics programmer. Essential Functions: - Designs and enhances databases. - Designs menu systems that are effective and user-friendly. - Develops reports with accurate, easy to read, useful information. - Designs and generates tracking and monitoring tools.  - Participates in the development of outcomes and process measures, including technical specifications, to enable population measurement, guideline implementation, and evaluation.  - Maintains complex statistical routines using macros, vendor software, and software written by self and others.  - Tests and maintains data integrity. Basic Qualifications: Experience - Minimum one (1) year of programming in SAS, SQL, VBA; net or equivalent statistical analytical programming language. Education - Bachelor's degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations - N/A. Additional Requirements: - Microsoft Office skills required. - Strong ability to apply analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team. - Must be an independent self-starter. - Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: - Experience with analytical manipulation and interpretation of large databases. - Analytical consulting experience. - Project management experience. - Experience with MVS/TSO operating systems. Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Quality and Operations Support Travel: No
Kaiser Permanente Oakland, CA, USA
Dec 14, 2018
Description: Under close supervision, this position exists to assist the organization in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data.  This position functions both as an analyst and as a statistical analytics programmer. Essential Functions: - Designs and enhances databases. - Designs menu systems that are effective and user-friendly. - Develops reports with accurate, easy to read, useful information. - Designs and generates tracking and monitoring tools.  - Participates in the development of outcomes and process measures, including technical specifications, to enable population measurement, guideline implementation, and evaluation.  - Maintains complex statistical routines using macros, vendor software, and software written by self and others.  - Tests and maintains data integrity. Basic Qualifications: Experience - Minimum one (1) year of programming in SAS, SQL, VBA; net or equivalent statistical analytical programming language. Education - Bachelor's degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations - N/A. Additional Requirements: - Microsoft Office skills required. - Strong ability to apply analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team. - Must be an independent self-starter. - Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: - Experience with analytical manipulation and interpretation of large databases. - Analytical consulting experience. - Project management experience. - Experience with MVS/TSO operating systems. Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Quality and Operations Support Travel: No
Kaiser Permanente Oakland, CA, USA
Dec 14, 2018
Description: Under close supervision, this position exists to assist the organization in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data.  This position functions both as an analyst and as a statistical analytics programmer. Essential Functions: - Designs and enhances databases. - Designs menu systems that are effective and user-friendly. - Develops reports with accurate, easy to read, useful information. - Designs and generates tracking and monitoring tools.  - Participates in the development of outcomes and process measures, including technical specifications, to enable population measurement, guideline implementation, and evaluation.  - Maintains complex statistical routines using macros, vendor software, and software written by self and others.  - Tests and maintains data integrity. Basic Qualifications: Experience - Minimum one (1) year of programming in SAS, SQL, VBA; net or equivalent statistical analytical programming language. Education - Bachelor's degree in economics, finance, health care administration, public health administration, statistics, mathematics, operations research, or related field required OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations - N/A. Additional Requirements: - Microsoft Office skills required. - Strong ability to apply analytic and critical thinking skills, writing skills, communication skills, consulting skills, and ability to work within a team. - Must be an independent self-starter. - Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: - Experience with analytical manipulation and interpretation of large databases. - Analytical consulting experience. - Project management experience. - Experience with MVS/TSO operating systems. Primary Location: California,Oakland,1800 Harrison 1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Department: Quality and Operations Support Travel: No
Kaiser Permanente Atlanta, GA, USA
Dec 13, 2018
Description: As a Sr IAM Support Engineer) , you will participate in daily routine operations of Identify and Access Management applications. Ability to work as Technical Project Manager to handle complex projects in Identity Access Management technologies. You will participate in project and represent operational interest to make sure the application is configured correctly and avoid unplanned outages.  Coordinating directly with analysts, developers, testers, project managers and business partners.  You will develop strategies and communications for internal and external stakeholders. You will use your strong technical support experience to develop process automation or process improvement where the entire team benefit.  In addition to the responsibilities listed below, this position is responsible for designing, building, testing, and implementing information security technologies, including infrastructure and supporting applications related to data protection, network security, end-point security, and threat monitoring, and/or IAM. This includes managing IS projects through both pre-production and implementation phases by collaborating with internal technology risk teams, infrastructure management, and external business groups to understand requirements and design and implement solutions accordingly; testing and validating upgrades, enhancements, or new technologies prior to production implementation; providing incident support to help resolve and remediate application production issues; and implementing new security controls as appropriate to resolve incidences and mitigate threat risks.This position is also responsible for maintaining a broad understanding of infrastructure security operations, collaborating with the IS Architecture & Strategy team to help develop and validate the long-term direction for security technologies, and providing technical subject matter expertise to support the ongoing assessment and mitigation of information security risks. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.Supports the review of team deliverables.Provides some recommendations and input on options, risks, costs, and benefits for systems designs.Collaborates with team members to develop project support plans, schedules, and assignments.Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.Develops and modifies solutions by identifying technical solutions to business problems.Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.Reviews and makes changes to technical specifications and documentation.Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.Evaluates existing systems to make recommendations on resources required to maintain service levels.Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.Verifies system designs adhere to company architecture standards.Drives physical architecture design for new initiatives.Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum four (4) years experience in the planning, design, and implementation of infrastructure or security solutions, including Minimum two (2) years in the configuration, implementation, and operation of infrastructure or security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelor's degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies , systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience in the design and implementation of complex infrastructure solutions. Two (2) years experience in IT security or identity and access management. Two (2) years experience working with an IT Infrastructure Library (ITIL) framework. Security certification (Security+, CISSP, CISA). Two (2) years experience working with an enterprise digital certificate management system. Four (4) years experience working with operating system and client/server utilities. Four (4) years experience working with server hardware management tools and/or server hardware. Two (2) years experience in the design and implementation of complex middleware infrastructure solutions. Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT ENG Infrastructure Department: KPIT Travel: Yes, 5 % of the Time
Kaiser Permanente Pleasanton, CA, USA
Dec 13, 2018
Description: As SQA technical testing Engineer -  You will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and automation support of applications developed for our business partners. As a member working in an automation team you will take direction from automation manager, testing architects and Leads on testing activities. Work on developing automation framework, automate test cases using that framework, and optimizes solutions based on modern big data technologies like Hive, Hadoop, Spark, Elastic Search, Storm, Kafka, etc. in both an on premise and cloud deployment model to solve large scale processing problems. The software application landscape within KP-IT spans many technologies that include: building automation platform on cloud (AWS or Azure) using Python, Java or any other language to solving data problems Implementing SDLC best practices and Agile methods In addition to the responsibilities listed below, this position is responsible for programming, using Web Services tools, and working with JavaScript modules.Some of the unique challenges this position will face include coding or modifying and simple JavaScript modules to be implemented across different browsers; developing, debugging, and registering Web Services tools; developing XML-SOAP messages; and developing programs using structured programming techniques. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Identifies, defines, and mitigates complex issues, dependencies, and risks related to testing. Determines testing scope and approach, and collaborates with cross-functional IT and business stakeholders to review and approve the overall testing approach. Ensures test plans and timelines are aligned with project/program milestones. Leads and assists in the development of the quality assurance (QA) test project strategies, methodologies, and standard processes for moderately to highly complex IT initiatives across multiple QA domains by analyzing business and technology requirements to ensure testability and traceability. Reviews and validates testable business processes, test data, and test environment requirements. Defines and ensures adherence with entry and exit criteria according to Kaiser testing standards. Manages the development of test scenarios and execution of test cases across all testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Generates scheduled reports (e.g., test execution, defects, ad hoc reports) and provides daily test execution metrics to IT teams and management, as appropriate. Collaborates with cross-functional IT teams to gain buy-in and approval of test plans, and tracks quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Develops quality assurance (QA) project plans, with guidance from senior team members as appropriate, for moderately to highly complex projects by participating in the identification of project scope, work plans, schedules, milestones, critical paths, and ensuring proper staffing. Ensures quality metrics are tracked across testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation). Minimum Qualifications: Minimum two (2) years experience working with automation testing methodologies or Minimum one (1) year experience with automation and 1 year experience with technical testing methodologies. Minimum two (2) years experience in software or systems programming and/or scripting. Minimum one (1) year in an informal leadership role working with technical teams. Bachelor's degree in Computer Science, CIS, or related field and Minimum six (6) years experience in SQA, software testing or related field. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Two (2) years experience working with Web Services technologies for system or software testing. One (1) year of work experience in a role requiring interaction with leadership (e.g., Manager level and above) Three (3) years experience working in a large matrixed organization. Three (3) years experience working on project(s) involving the implementation of software development life cycle(s) (SDLC). Two (2) years experience writing technical documentation in a software testing or quality assurance environment. Two (2) years experience working with integration technologies (e.g., web services, MQ). Master's degree in Computer Science, CIS, or related field. Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E 5820 Owens Dr. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8.00 AM Working Hours End: 5.00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Quality Assurance Department: Advanced Testing services Travel: No