Executive Director, Group Sales Technology

  • Kaiser Permanente
  • Pasadena, CA, USA
  • Sep 20, 2018

Job Description

Description: This position leads all software development activities that support groups sales, pricing, and underwriting. It manages a staff of 70 FTEs and staff augmentation contractors as well as an $8M/year managed services agreement with a single large outsourcer. In addition, this leader is responsible for managing various vendor solutions that include software-as-a-service vendors as well as on-premise solutions. This leader is accountable to deliver a project portfolio of $20+M each year including the projects under the strategic Sales -Easy to Buy and Keep- program. Project work directly impacts growth and retention in KP-s most profitable lines of business (including Large Commercial, National, Multi-State, and Small Group) through brokers who bring in a large percentage of Kaiser-s business. Benefits delivered via these projects each year are substantial ($75M+) and include new member growth, existing member retention, and operational efficiencies. Functions managed by this leader include project management, architecture, business analysis, and development. Beyond project accountabilities, this leader provides tertiary application support in coordination with the Application Services Group (ASG). This leader is also responsible for contributing to key initiatives within the Health Plan BIO and KPIT including new technology roll-out and adoption, innovation, and surfacing ideas and opportunities to improve processes and reduce costs.

Essential Responsibilities:
Craft strategy, identify projects, and successfully deliver group sales and broker Investment initiatives. Work closely with business partners to surface project concepts that will improve sales and retention and decrease costs. Project size varies with a total portfolio of $20M. Beyond these Investment projects, this leader is also responsible for delivering significant tracks or work within Board-level programs like the $16+M sales effort within the Enterprise Modernization System Strategy program.
Manage a non-project (Core) budget of $12M. Work delivered under this budget includes system upgrades required to ensure supportability and security of the applications.
Lead team by recruiting, developing, and retaining top-notch leadership and staff.
Manage complex business relationships including a strong collaboration with a significant business IT group that develops software alongside this ED-s team.
Provide vendor management for both applications as well as a sizeable outsourcer arrangement.
Create and manage staffing plan and labor forecasting to ensure necessary resources are in place.
Manage the work of vendors, outsourced IT, managed services, etc.
Oversee the development of changes performed by other IT groups.
Manage in-house developed benefits applications.
Ensure procedures and tools required to monitor, manage and report progress on projects and production support are in place.
Work with other national initiatives to coordinate requirements for systems changes and release schedules.
Manage financials ensuring thoughtful, complete budgeting and oversight of spending.
Consult with business partners on clear definition of business problems, idea assessments, solution identification and alternatives, solution planning, and funding estimates to ensure a successful and productive relationship.
Align project requirements and deliverables with other national initiatives to ensure projects support each other effectively.
Plan, manage and monitor all business partner issues and system enhancement requests; negotiates and creates deliverable commitments and resolves issues in ways that are mutually satisfactory to the business partners and the IT organization.
Contribute to the creation of a high-performance leadership team by providing motivation, leadership, and professional development of the IT staff.
Provide input to IT strategy and planning on impacts of business strategies while developing and maintaining demand forecasts for IT solutions and services.
Provide leadership for Sales in the annual IT planning and long-term budget process.
Travel as required (20-50%).

Basic Qualifications:
Experience
Minimum fifteen (15) years of progressive IT experience in roles of increasing responsibility is required.
Education
Bachelor-s degree in Computer Science or a similar degree is required.
License, Certification, Registration
N/A.

Additional Requirements:
A proven solutions leader is needed who leads by example through strong personal leadership and conviction, possesses consensus building skills and a true team orientation, and displays impeccable interpersonal skills. The ability to achieve project and performance outcomes through others is critical.
Experience leading outsourcers and vendors is required; we expect a track record of solid leadership experience and background in negotiating commitments to achieve long-term partnerships and careful management of service delivery.
This position demands a strong team player who is willing to partner and engage with the business operating leadership to deliver substantive, business value-add to the operations. This leader must also have experience working closely with business IT functions to deliver solutions that are successful end-to-end even when all components are not owned by IT.

Preferred Qualifications:
Master-s degree in Computer Science or an MBA is preferred.
Expertise in health plan systems is strongly preferred.
A background in sales and pricing/underwriting technology would be ideal.
Demonstrated success leading a staff of 100+ is desired. Primary Location: California,Pasadena,KP-IT @ East Annex - Parsons Scheduled Weekly Hours: 40 Shift: Day Workdays: Monday-Friday Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Information Technology Department: Health Plan BIO Travel: Yes, 20 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.