Consulting EHR Support Analyst

  • HCA
  • Cottonwood Heights, UT, USA
  • Nov 01, 2018
EMR: Design / Build / Test / Support

Job Description

Job Code: 25026-13555

Full-time

No Weekends

WHY HCA?

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

• Ranked 63 in Fortune 500
• Computerworld Top 50 Best Places to Work in IT since 2009
• Named one of the "World's Most Ethical Companies" since 2010
• 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures.

JOB SUMMARY

The Consulting EHR Support Analyst serves as the primary clinical IT&S resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include: 1) implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s), 2) development, execution, and support of division-wide tools and resources focused on clinical initiatives, 3) facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk
or other division or facility service resources.

The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division

GENERAL RESPONSIBILITIES

• Works with the Division EHR Support Specialist Team to identify and promote division goals.
• Coordinates the implementation of division-wide standardization, utilization, integration, and optimization
activities in the specialty area(s).
• Develops, executes, and supports division-wide tools and resources focused on clinical initiatives.
• Provides user support and system maintenance for advanced clinical applications for all division hospitals.
• Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from
the division Service Desk or other division or facility service resources regarding advanced clinical applications
within their specialty area(s).
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in
managing resolution of clinical application incidents and requests.
• Participates in root cause analysis as trends in issues in specialty area(s) are identified.
• Works with EHR Support Analyst roles and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s).
• Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in
interpretation of test plans and in troubleshooting.
• Works with Education Specialist to design and develop base education/training materials in clinical application
specialty area(s) to support staff training and continued education.
• Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support
Analysts and super users (train the trainer) on advanced clinical applications.
• Works with the Division EHR Support Team to define clinical application reporting standards and works with
facilities to implement the standards.
• Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the
Division Reporting Analyst and the Division EHR Support Specialist Team.
• Actively supports and promotes systems standardization, utilization, and best practices.
• Aggregates data from division-level reports and investigates discrepancies in delivered reports.
• Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and
promoting cross-division best practice efforts.
• Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical
application implementation and use.
• Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and
utilization plans within a specialty area.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Builds the division community in clinical application specialty area(s) by establishing and growing strong
relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and
specialty networks across HCA.
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned

Qualified candidates will have 7+ years of experience
Bachelor's degree required

KNOWLEDGE, SKILLS & ABILITIES:
Required:
• Mature understanding of clinical operations and clinical application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally
and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work
Preferred:
• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

EXPERIENCE:

• Seven+ years' experience in clinical application support and/or Master's Degree

CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available.
Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping and
stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier,
telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare
and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times.
Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing
assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

Last Edited: 10/31/2018