Director, IT Program Management

  • Kaiser Permanente
  • Renton, WA, USA
  • Nov 15, 2018

Job Description

Description: This managing level position oversees multiple large scale programs for assigned business initiatives from planning to completion, including resources and budgets. This role also review project plans and determines project demands in order to supply appropriate staffing to complete project plans within scope, budget and schedule. This position determines program goals, influences the prioritization of deliverables, coordinates all business processes, and facilitates critical decisions. In addition, this position develops processes and procedures for change management (e.g., user adoption, implementation, and training plans) and ensures the alignment, buy-in, engagement and support of diverse project stakeholders.

Essential Responsibilities:

Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
Oversees multiple large scale programs for assigned business initiatives from planning to completion
Reviews project plans and determines project demands in order to supply appropriate staffing to complete project plans within scope, budget and schedule.
Oversees the program financials of all projects/programs and ensures projects/programs are managed to budget allocations.
Reviews program performance and makes changes as appropriate.
Develops processes and procedures for the development and execution of organizational change management (e.g., user adoption, implementation, and training plans).
Promotes, refines, and oversees adherence to established processes and policies (e.g. SDLC including domain standards, Kaiser standards).
Establishes and oversees proper project management practices in regard to allocation of resources, schedules and task assignments.
Oversees projects and programs team members and holds team members accountable for results.
Leverages expertise to create a clear vision of overall project goals and objectives.
Delivers performance feedback to team members' supervisors.
Leverages expertise and recommends significant changes to program processes based on the analyses and identification of trigger events.
Monitors the compliance of project plans by ensuring team members follow policies and procedures.
Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and senior management.
Builds close relationships with key stakeholders across multiple functions based on their level of influence and decision making and guides teams in identifying the right stakeholders for their project.
Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards.
Communicates tough issues to stakeholders and keeps an independent opinion.
Oversees vendor performance and provides direction for service improvements or revisions to strategy.
Oversees contract negotiations with third party hardware and software vendors.

- ONLY CANDIDATES WILLING TO WORK IN RENTON OFFICE AND RESIDE IN THE KPWA SERVICE AREA WILL BE CONSIDERED.

Minimum Qualifications:

Minimum ten (10) years experience managing projects or programs using project life cycle methodologies (e.g., SDLC, process management, organizational change).
Minimum five (5) years experience implementing large, complex projects in a corporate environment.
Minimum five (5) years experience leading project teams.
Minimum three (3) years experience managing operating budgets or financials.
Minimum three (3) years supervisory experience.
Bachelor's degree in Business Administration, Computer Science, MIS or related field and Minimum twelve (12) years of IT or related business experience, including Minimum ten (10) years experience managing programs. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

Three (3) years experience leading projects or programs requiring the integration of cross-functional technology and/or business solutions.
Five (5) years experience working with an IT Infrastructure Library (ITIL) framework.
Five (5) years experience working with an IT Service Management (ITSM) framework.
Five (5) years experience in business analysis.
Five (5) years experience working in a large matrixed organization.
Three (3) years experience in infrastructure implementation.
Three (3) years experience in software or system testing.
Two (2) years experience working with Microsoft Project.
Project Management Professional (PMP) or equivalent project/program management certification.

Primary Location: Washington,Renton,Renton Administration - Rainier 2715 Naches Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Information Technology Specialty: Project Program Management Department: Information Technology - PMO Travel: Yes, 5 % of the Time