Team Lead, Service Desk

  • Ascension
  • Troy, MI, USA
  • Nov 15, 2018

Job Description

Team Lead, Service Desk - Ops Service Center CRC - FT, Rotating - MITROY 800 Tower Dr - Troy, MI
Why Join Ascension?
Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to lead assigned staff in performing business services activities or tasks.
You will:
  • Lead or coordinate shift operations of assigned activities, resources, and/or associates.
  • Serve as a technical or functional resource and perform similar duties with staff.
  • Assign, monitor and review progress of work.
  • Monitor and report compliance with policies and/or procedures.
  • Oversee and evaluate orientation and training of assigned associates.
  • May provide input in the review and evaluation of staff performance.
  • Supervise a staff of customer service representatives and ensure customers are satisfied
What You Will Need
Education:
  • Associate Degree Preferred
Work Experience:
  • Experience with remote control software for helping resolve common desktop incidents, required
  • Experience with ACD Call Center Systems required.
  • Minimum of 5 years' experience associated with the technical support of PC Hardware, Windows OS, and standard desktop applications such as word processing, e-mail, virus protection, and terminal emulation
  • Minimum of 3 years' experience in a help desk / service desk leadership role.
  • Experience with Service-now.com software or similar service desk software, preferred
  • Prefer Cisco VoIP call center Solution experience
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
 
EEO is the Law Poster Supplement
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf
E-Verify Statement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)