Senior Unified Communications Engineer

  • HCA
  • Nashville, TN, USA
  • Nov 20, 2018

Job Description

Job Code: 10207-26192


No Weekends


At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

• Ranked 63 in Fortune 500
• Competitive Fortune 100, industry matched salaries and yearly merit increase
• Computerworld Top 50 Best Places to Work in IT since 2009
• Named one of the "World's Most Ethical Companies" since 2010
• 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures.


The Senior Unified Communications Engineer will provide subject matter expertise and support for HCA Enterprise Unified Communications systems with a focus on the Cisco video solutions including Cisco VCS, Cisco Call Manager, and other requirements included in providing Telehealth solutions. Provide technical leadership to a highly visible, strategic corporate team responsible for support of voice systems and video systems in facilities across the HCA enterprise.
Desired skillsets include extraordinary analytical and troubleshooting experience, very high degree of creativity, in depth knowledge of the business implications of technical approaches, time management and coordination skills, and superior communication skills.
Specific responsibilities include management of stakeholder relationships, leading troubleshooting efforts, providing IP telephony support, specifically Cisco Call Manager, and Cisco VCS and Cisco VSOM.


Provide technical leadership in support of enterprise voice and video solution.
• Work as part of a team.
• Assist the UC Architecture team with modifications to standard design to address customer specific needs.
• Provide subject matter expertise.
• Maintain professional relationships with key constituents in the facility, markets, and divisions.
• Respond to leadership issues and information requests within defined areas of responsibility as required.
• Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure thorough and ongoing understanding of infrastructure operations and optimization.
• Maintains required records, reports, and statistics as directed.


Bachelor of Science degree, or equivalent work experience.


5+ years of experience required. Experience required for supporting Cisco Unified Communications Manager 8.5 or higher, Cisco Unity 8.5 or higher. Data network switching and routing experience a plus.


CCNA -Voice or CCVP preferred but not necessary.


• Some after-hours and on-call will be required.
• Possible prolonged sitting at workstation
• Minimum travel
• Pro-longed sitting

Last Edited: 11/19/2018