Technical Analyst/Assoc/Hrly

  • Carolinas Healthcare System
  • Charlotte, NC, USA
  • Nov 29, 2018

Job Description

Location Details:  801 S McDowell
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit carolinashealthcare.org/AtriumHealth
 
 
Job Summary
Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of CHS patient and non-patient care areas.

Additional Essential Functions:
  • Provides technical support via the telephone for customer issues in a fast-paced call center environment.
  • Produces accurate and complete work while meeting department productivity goals.
  • Perform troubleshooting for unfamiliar technical issues.
  • Ability to determine issues that may have an adverse business impact if not escalated.
  • Applies appropriate customer service and service recovery skills to comply with department standards.
  • Demonstrates good written and oral communication skills.
  • Ability to learn standard Atrium hardware equipment and software applications at a rapid pace.
 
Essential Functions
  • Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
  • Assists and documents routine maintenance in compliance with current policies and procedures.
  • Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
  • Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.
  • Assists in various projects involving department moves and equipment installations.
  • Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
  • Performs and documents department inventory.
 
Additional Physical Requirements:
  • Sitting for extended periods of time
 
Physical Requirements
Work is subject to high-level visibility through exposure to patient population and to CHS administration. Must work in patient care areas independently under stressful conditions. Must be able to lift/carry up to 35 lbs. Continuous standing and walking is required. Exposure to electrical hazardous equipment and potential biohazards exist. This position requires routine on-call responsibilities, due to schedules and support needs within CHS. Must have reliable, personal transportation for daily trips to and from CHS facilities, and also be able to carry CHS equipment in personal automobile between CHS facilities. This position must meet CHS Defensive Driving Class and Motor Vehicle Report screening for certification to drive CHS vehicles.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration, or related field preferred.
   

 
At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
 
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
 
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer

Requisition ID

00118451