Desktop Support Technician

  • Ascension
  • Glendale, WI, USA
  • Dec 05, 2018

Job Description

Desktop Support Technician - Operations Field Services - Full-Time, Days - 4425 College of Nursing - Glendale, WI
Why Join Ascension?
Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 software and hardware support.
Responsibilities:
  • Enters call data into tracking system.
  • Diagnoses and resolves problems using documented procedures and checklists.
  • Assists with the resolution of application, hardware and software problems.
  • Escalates problems to higher level technical support professionals when necessary.
  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
  • Validates IT related assets.
What You Will Need
Education:
  • High School or Equivalent Required.
  • Associate's Degree preferred.
Work Experience:
  • Two years of relevant work experience is required.
  • The ability to commute to and throughout user facilities is required.
  • A working personal cell phone with access to email is a requirement for this position.
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
 
EEO is the Law Poster Supplement
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf
E-Verify Statement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)