Service Desk Analyst

  • Ascension
  • Troy, MI, USA
  • Dec 06, 2018
Analyst

Job Description

Service Desk Analyst - Operations Service Center - Full-Time, Rotating - 800 Tower Dr - Troy, MI
Why Join Ascension?
Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 (first call) help desk support to end users.
You will:
  • Assist end users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs and business software.
  • Enter and maintain accurate information and data regarding end user issues within designated tracking system.
  • Resolve end user problems within scope of responsibility.
  • Determine when it is necessary to forward/assign a problem to the appropriate Tier 2 support group.
  • Triage problems and assign proper priority to issues while assigning issues to the correct Information Services teams.
  • Execute notification processes to management and clients during service disruptions and facilitate communication between Service Desk Levels 2 - 4 Information Services Support teams.
What You Will Need
Education:
  • Associate Degree Preferred.
Work Experience:
  • Minimum of 2 years experience.
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
 
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
 
EEO is the Law Poster Supplement
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf
E-Verify Statement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)