ServiceNow Developer

  • HCA
  • Nashville, TN, USA
  • Dec 12, 2018
Programmers | Developers

Job Description

Job Code: 10207-26550


No Weekends


At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

• Ranked 63 in Fortune 500
• Competitive Fortune 100, industry matched salaries and yearly merit increase
• Computerworld Top 50 Best Places to Work in IT since 2009
• Named one of the "World's Most Ethical Companies" since 2010
• 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures.


The ServiceNow Developer will have experience in providing configuration, analytics, integration and maintenance of the ServiceNow products. The position will be responsible for the core system configuration development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. The candidate will have an understanding of the ServiceNow functionality and how ITIL processes can be implemented within the platform. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, and Problem Management modules.

As new technologies emerge and impact ServiceNow, the ServiceNow Developer is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments to ensure expected value is realized.


• Provides support and design implementation of the ServiceNow platform to meet business requirements.
• Develops ServiceNow technical solutions, including integrations with external systems.
• Builds and maintains ServiceNow development documentation including best practices/standards for coding, instance management and upgrades.
• Collaborates effectively with other ServiceNow team members, end users, clients and administrators to develop, test, and deploy enhancements and bug fixes.
• Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.
• Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• Maintains expert knowledge of the ServiceNow platform.
• Adheres to standard ITIL practices (Change Management, Incident Management, etc.).
• Evaluates new features in ServiceNow releases and participates in design and code review sessions with other ServiceNow team members.


7+ years of experience is needed for a successful candidate.


B achelor's degree is preferred.


7+ years of experience is needed for a successful candidate.


• ServiceNow Certified (preferably ServiceNow Implementation Specialist)
• Practical experience of setting up ServiceNow API's and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to-end delivery of ServiceNow integration with other third party systems (BMC Remedy, Solar Winds, Footprints, Managed Engine, Jira etc.)
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations
• Experience implementing enterprise software applications
• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills to consistently achieve "win-win" results
• Passion and concern with improving the organization
• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of vendor management principles and procedures.
• Working knowledge of Agile development methodology.
• Healthcare Inspired

Last Edited: 12/11/2018