Physician Office Liaison Intermediate

  • Adventist Health System
  • Orlando, FL, USA
  • Dec 29, 2018

Job Description

Job Description

Work Hours/Shift

Full time, Monday-Friday

Adventist Health Corporate Office

Be part of the Adventist Information Technology family.

Where you work matters. Working here is like being part of a family. Not just with those you serve, but also with your team members. It's about making a difference, saving lives, and helping others live a fuller one. You'll be joining a family of tens of thousands of team members who understand that what they do is bigger than healthcare. It is living out our mission to Extend the Healing Ministry of Christ and being there for someone every step of the way-body, mind, and spirit.

This is more than a career. It is a calling.

With hospitals and facilities in 9 states, you'll have endless opportunities to take your talents, develop your skills, and grow as a professional in a place that truly cares about your success. If you are driven, compassionate, someone who always wants to go above and beyond because you care and believe what you do makes a difference - Adventist Information Technology is for you.

General Summary:

The Physician Liaison Intermediate works independently with minimal supervision on technical issues of moderate complexity. Has technical expertise with skills to assess, evaluate, diagnose, troubleshoot and resolve technical incidents and requests. Is the subject matter expert on office EMR and Report Delivery and provides guidance, training and support on the applications to facilitate efficient workflow.  Provides clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Performs in-depth research and conducts root cause analysis for complex report delivery issues.  Conducts multiple quarterly office visits for established physician offices in defined geographical regions. Serves as Change Agent for the physician office personnel. Responsible for evaluating and processing computer access request per defined security position guidelines and updating databases. Actively participates in on-going technical and application training and outstanding customer service; accepts responsibility in maintaining relationships that are equally respectful to all.


•     Subject Matter Expert in clinical Electronic Medical Records and Report Delivery applications for physician office staff functionality, conducts regular quarterly office visits for touch points in assigned geographical region. Facilitates proxy physician lists for staff and monitors access for staff.

•     Has technical expertise and assesses, evaluates, diagnose, troubleshoots and resolve technical incidents and requests. Effectively articulates defined technical specifications required for application installs for office devices. Competent in the utilization of remote control tools to assist in analyzing and solving issues.

•     Performs in-depth research and conducts root cause analysis for complex report delivery issues and works collaboratively with cross functional teams to obtain resolution. Builds physician office sites in the report delivery application and updates the database to ensure accurate report delivery and avoid interruption of service.

•     Provides clear, detailed and concise documentation (including troubleshooting and steps to         resolution) in the computerized tracking system. Works independently to ensure individual metrics and service-level agreements are achieved per the defined standard operating procedures and work instructions

•     Participates in training sessions, seminars, meetings, etc. to remain current with technologies implemented within the enterprise. Provides initial training and re-trainings as needed to assist customer with navigation in the EMR and Report Delivery application. Shares application tips with office staff to improve workflow efficiency.

•     Serves as change agent for physician office staff. Tests and implements new and/or updated software packages and supports application upgrades.

•     Responsible for processing security access requests for physician office staff and 3 rd party vendors. Evaluates and executes access requests for appropriateness. Instructs customers on computer security compliance guidelines as defined.  Recognizes and identifies inappropriate use and escalates suspected security breach concerns.

•     Performs other duties as assigned or directed to ensure smooth and efficient operation of the AIT department and in order to comply with AIT policy and procedures.


•     Fundamental knowledge of computer hardware and software


•     Conceptual and practical understanding of various training techniques for users with various learning styles



•     Associate's degree in Computer/healthcare related field or 3 years' equivalent experience in healthcare or healthcare IT

•     Experience in troubleshooting hardware and software issues to resolution - minimal 2 years


Bachelor's degree in Computer/healthcare related field

•     Experience evaluating and analyzing EMR features and functionality for problem resolution - Minimal 2 years

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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