Operating Room EHR Support Analyst II

  • HCA
  • Margate, FL, USA
  • Jan 04, 2019
EMR: Design / Build / Test / Support

Job Description

Job Code: 25025-13702

Full-time

No Weekends

WHY HCA?

Please click the link above to Watch our Identity VIDEO to get a closer look at who we are and what we do!

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for nine years in a row.

At HCA, we are driven by a single goal: the care and improvement of human life .

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us. Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program.

We would love to talk to you about this fantastic opportunity!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

JOB SUMMARY

The EHR Support Analyst 2 OR, serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Spport Analyst 2 OR, facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst 2 OR, may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

GENERAL RESPONSIBILITIES
  • Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
  • Leads and facilitates the facility's core clinical systems team on clinical IT activities
  • Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
  • Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
  • Serves as project leader for facility-based implementations of clinical applications software releases and new products
  • Provides on-call assistance as needed.
  • Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility
  • Facilitates and manages maintenance of facility-specific dictionaries
  • Provides input to customize base division policies and procedures, training, and best practices for use within the facility
  • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
  • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
  • Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
  • May develop clinical application reports as needed
  • Performs quality audits and tracks metrics related to clinical application use
  • Participates in meetings as a member of facility clinical leadership
  • Promotes system security and patient confidentiality and helps ensure compliance
  • Coordinates the execution and use of tools for audits
  • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
  • Adheres to Code of Conduct and Mission & Value Statement
  • Participate in special projects as needed and performs other duties as assigned

OR Analyst Duties
  • Verification Process (key process)
    • Resolve Incomplete Documentation
    • Resolve Item/Implant Not in System
    • Resolve Case Cancellation/Deferring
  • Review Hold Accounts
  • Facility Rounding (must be in person)
  • Charge Reconciliation
  • Maintain Surgical Blocks
  • SME for Schedulers and OR Module
  • Maintain Big Board
  • Implement/Support New Technology
    • Surgical Sympony, Censitrac, InVivoLink, Tissue Tracker
  • Maintain Standard Dictionaries (Compliance with Corporate Standards; Request Changes through Division OR Analyst)
    • Delay Code Dictionary
    • Cancellation Code Dictionary
    • Outcome Dictionary
    • Procedure Dictionary
    • Time Stamp Dictionary
    • Defer Code Dictionary
  • Conduct Meditech Documentation Audits
  • Maintain OR Module Dictionaries
    • SCH Access Dictionary
    • OR Access Menu Dictionary
    • Physician Privileges Dictionary
    • Inventory Dictionaries (in Cooperation with Supply Chain where applicable)
      • Support OR Inventory Dictionaries for Departments outside the OR (Cath Lab/IR/etc)
    • Anesthesia Dictionary
      • HCA doesn't use OR Module for Anesthesia documentation, but several dictionaries must be defined to complete OR documentation
    • Preference Card Dictionary (in Cooperation with Supply Chain where applicable)
    • Scheduling Dictionaries
    • Resource Dictionaries
    • Customer Defined Parameters
    • Procedure Severity Group Dictionary
    • Time Charge Rule Dictionaries
  • Assist with creating/maintaining Training Material for OR Analysts and Facility Specific Training Materials.

KNOWLEDGE, SKILLS & ABILITIES:
Required:
  • Understanding of clinical operations and processes
  • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
  • Demonstrated ability to establish and build strong relationships across a broad range of personality types
  • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
  • Demonstrated customer orientation
  • Excellent leadership and teaching abilities
  • Demonstrated advanced computer skills
  • Understanding of reporting tools functionality and capabilities
  • Must be able to drive to assigned sites to complete work

Preferred:
  • Proficiency in various programming and clinical application reporting tools
  • Customer service orientation and/or training

EDUCATION:
  • Bachelor's degree preferred

EXPERIENCE:
  • One to Three years' experience in clinical application support or related clinical work experience


CERTIFICATE/LICENSE:
  • Licensing or credentials within specific clinical specialty preferred, if available.
  • Possession/Maintenance of specialty clinical licensure is strongly desired.
  • Valid state driver's license and proof of auto insurance, if applicable.

RELEVANT WORK EXPERIENCE
  • 3+ years

EDUCATION
  • Bachelor's Degree Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier,telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare
and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

OSHA CATEGORY

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

Last Edited: 01/03/2019