Digital Publishing Specialist II

  • HCA
  • Nashville, TN, USA
  • Jan 11, 2019

Job Description

Job Code: 10210-26774

Full-time

No Weekends

Nashville-based HCA is one of the nation's leading providers of healthcare services, operating 178 locally managed hospitals and 119 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44 percent. HCA is a learning healthcare system that uses its more than 27 million annual patient encounters to advance science, improve patient care and save lives.

JOB SUMMARY

The Digital Publishing Specialist II is responsible for content publishing and development on HCA websites as well as special projects where needed. This role reports to the Digital Publishing Manager.

GENERAL RESPONSIBILITIES

Web Content Publishing

• Assists in timely and accurate website content publishing in a centralized content management system.
• Participates in the web content publishing process: determine the best content publishing solution based on established publishing guidelines and best practices, and details provided by our internal customers.
• Observes web content and publishing best practices, style guide standards, brand standards, and legal requirements in the content publishing process to assure quality and accuracy.
• Ensures publishing activities follow digital accessibility best practices and WCAG 2.0 guidelines.
• Collaborates with development managers to create and migrate content for project launches.
• Performs user acceptance testing for new websites, enhancements to content management systems, and general maintenance.
• Audits websites for adherence to established standards, publishing processes, accuracy, and compliance issues.
Stakeholder and Client Support
• Ensures service levels are met on publishing requests through our ticketing system.
• Directs unresolved content issues to the next level of support.
• Records events and problems and their resolution in ticketing system documentation.
• Provides clients updates on ticket status.
• Communicates daily with internal and external teams, clients, and vendors regarding project tasks and tickets.
• Provides outstanding client and stakeholder customer service

EDUCATION AND EXPERIENCE

• Bachelor's Degree and at least three years demonstrated experience with web publishing processes, content management systems and related tools.
• Strong sense of web site layout and design. Experienced in principles of mobile and responsive layouts.
• Proficient in HTML, CSS, Adobe Photoshop, Adobe Acrobat, Outlook, Word, Excel, PowerPoint, and photo editing.
• Familiarity with digital accessibility best practices and WCAG 2.0 guidelines (preferred).
• Knowledge of web accessibility guidelines and best practices.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.
• Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.
• Track record of learning and applying new technologies quickly.
• Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.

Last Edited: 01/10/2019