Desktop Support Analyst

  • HCA
  • Waltham, MA, USA
  • Jan 23, 2019
EMR: Design / Build / Test / Support

Job Description

Job Code: 26665-13920



PatientKeeper - a leading provider of healthcare applications for physicians - is now part of HCA, the largest provider of healthcare services in the U.S. We are expert in connecting healthcare information systems across hospitals and physician practices to create a single software work environment for physicians.

The ideal candidate will have an established background supporting Windows end users on laptops and desktop computers running a wide range of applications. Support will be for 175 full-time onsite staff, several home office employees, and one satellite facility. The position will be part of an IT organization that supports cutting edge technology including EMC, Oracle, VMWare, SQL Server, Microsoft, and Atlassian software and hardware products.

Core Responsibilities
  • Manage help desk ticketing queue
  • Resolve first-tier support issues; route second and third-tier support issues to appropriate IT support staff
  • Install, configure and maintain Windows laptops and desktops
  • Troubleshoot and repair computer hardware and peripherals
  • Install, configure, debug and resolve remote access (Juniper VPN) connectivity to the corporate office and production facilities
  • Inventory management control
  • User administration for phone system and Windows domain
  • Manage enterprise antivirus deployment

Minimum Qualifications
  • Bachelors degree or relevant work experience
  • Interpersonal and customer service
  • 1 to 3 years end-user support experience
  • Laptop, desktop, and workstation break fix experience (HP, Lenovo, other)
  • Solid understanding and troubleshooting skills with Microsoft products
  • Experience with windows XP, Vista, Server
  • Networking essentials (TCP/IP)

Desired Skills:
  • Experience supporting Microsoft Office applications
  • VPN client troubleshooting
  • Microsoft Domain administration - account and server management
  • Mac OSX and/or Linux experience a plus

For more information about us,

Last Edited: 01/22/2019