Desktop Technician II

  • HCA
  • Nashville, TN, USA
  • Feb 14, 2019

Job Description

Job Code: 10207-27217

Full-time

No Weekends

Why Parallon?
Parallon is committed to bringing a deep and evolving knowledge, a long track record of operational excellence and a full suite of capabilities to all of our partnerships in order to help our clients thrive in the communities they serve. As a strategic, operational advisor and knowledge source, Parallon employs more than 27,000 professionals who approach every assignment as operating partners, not vendors.
Our solutions are designed to meet the real needs of hospitals and health systems through the application of best practices and innovations proven within the nation's largest provider of healthcare services.

We offer one of the broadest portfolios of solutions across the United States and internationally.

JOB SUMMARY
Prepare and setup desktop pc hardware and software for HCA corporate users. Monitors and manages assets in work space. Serves as 2nd level support for desktop related issues/break fix. Assists with remediation of security risks and vulnerabilities in the corporate client environment. Installs software and performs hardware upgrades as well as refreshing computers. Provides basic Mobile Device Messaging Support.

Implements technical requirements under Desktop Consultant supervision for projects. Completes troubleshooting and best effort support before escalating to Desktop Consultants or Product Business Owners. Provides feedback on the creation and delivery of Standard Operating Procedures and Policies.

A solid understanding of the desktop environment and a general understanding of technologies that touch the desktop (network, server environment, active directory, and security standards) is required. Must be a team player, display strong initiative and have a customer focused attitude.

Will be asked to participate in the evaluation of new technologies from the desktop perspective that are of significance to HCA IT&S. Will attend team meetings with Desktop Consultants and Manager. Will suggest creative and innovative ideas that will improve the processes and procedures related to the corporate desktop environment.
Manage a rapidly changing ticket queue. Constantly monitor incoming tickets to triage and prioritize.

GENERAL RESPONSIBILITIES
•Image, prepare and deploy workstations
•2nd level support for desktop break/fix.
•Completes software installs.
•Completes hardware upgrades
•Malware remediation and removal
•Mobile device support
•Apple OS X support
•Virtual Desktop basic support
•Basic telecom support (installing softphones, assigning phone numbers, etc)
•Support both onsite and remote employees

QUALIFICATIONS
Must have experience with:
•Windows OS
•Software and Hardware troubleshooting skills
•Networking concepts
•Customer service attitude
•Excellent written and oral communication skills for both technical and non-technical audiences.
•MCP or Comp TIA A+ or Network+ preferred.

Last Edited: 02/13/2019