Desktop Support Technician

  • Ascension
  • Chicago, IL, USA
  • May 16, 2019

Job Description

Technician-Desktop Support - Operations Admin - Full-Time,Day - IL Chicago-Virtual - Chicago, IL,IL
Why Join Ascension?
Ascension Technologies is one of the nation's largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes

What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provide Tier 1 (first call) help desk support to end users.
  • Assists end users with troubleshooting and resolving desktop and application-related problems including problems with passwords, printers, email, anti-virus programs and business software.
  • Enters and maintains accurate information and data regarding end user issues within designated tracking system.
  • Determines when it is necessary to forward/assign a problem to the appropriate group and prioritizes accordingly.
  • May review and provide feedback knowledge database to ensure accuracy and up to date information.
What You Will Need
  • Diploma 
    • High school diploma or GED required
Work Experience:
  • None required.
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
E-Verify Statement
Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)