Senior Business Analyst Virtual

  • HCA
  • Brentwood, TN, USA
  • May 24, 2019

Job Description

SHIFT: Work From Home

SCHEDULE: Full-time

Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Senior Business Analyst 

*Must be located in or around the greater Nashville area*

Job Summary - The Senior Business Analyst is responsible to work independently to develop, analyze, interpret, test, coordinate, and implement new complex or enhanced business processes. They manage the creation of deliverables and communicate/present findings and requirements to a large range of stakeholders, including Operations, Development, Testing, Education, and Training teams. Their responsibility also includes creating vision and product process flow/road map from inception to delivery/implementation. They are a crucial member in the development lifecycle from discovery to implementation as they work with the project team members to define and clarify requirements, design the functional solution, identify and resolve project issues, and ensure the solution meets the intended goals. Proficient in facilitation and interpersonal communication, this team member also consistently demonstrates skills in organization, prioritization, professionalism and coaching others.

Supervisor - EPMS Manager

Supervises - None

Duties (included but not limited to)
• Mentor and train others on the use and application of the tools and core techniques
• Develop and mature relationships with the business stakeholders across a business area
• Contribute to development of tools, templates, methods
• Work collaboratively with stakeholders to identify project objectives, scope, dependencies, and risks for projects
• Collaborate with peers to develop a customized business analysis approach, defining the business analysis tasks, resources, and estimated effort to complete a project
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers and others on the project team
• Analyze current or potential business processes and review existing information systems: interview users, analyze process flows, map/flowchart existing business processes, identify opportunities for improvement, map/flowchart improvements to existing business processes, and document existing business processes and business rules
• Manage changes to the business requirements, assess the impact of requirement changes, and ensure appropriate approval of those changes
• Manage business requirement communication, ensuring that stakeholders have a shared understanding of the requirements
• Quickly understand business problems and opportunities in the context of the requirements and analyze and present proposed solution options
• Leverage and continually mature interview and facilitation techniques to elicit business needs and requirements
• Develop master and detailed test plans and execute those plans in various product support environments for new upgrades to the system based upon process improvement initiatives
• Provide post-implementation support by validating pre- and post-implementation data to ensure strategic goals were met before transitioning to support
• Communicate project status and objectives to project team, downstream departments, clients, and vendors
• Work independently with internal clients to identify opportunities for improvement
• Prepare documentation, which may include narratives, charts, graphs, matrices, diagrams, flowcharts, and data element relationship attribute analysis. Present quantitative and qualitative information based on documentation in clear and concise manner. Structure documentation into knowledge bases for reference, problem solving, planning, and development.
• Develop strong, clear, and thoughtful presentations for groups of all sizes and levels
• Maintain working knowledge of workflow, systems, and tools used in the department
• Promote continuous improvement and best practice in processes, performance, and data accuracy
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Other duties as assigned

Knowledge, Skills, and Abilities

• Analytical Skills - Demonstrates strong analytical, critical, and lateral thinking skills, delivering work product (verbal and written communication) that represents applied thinking and analysis (combining requirements elaboration concepts and techniques with business knowledge and understanding)
• Collaboration - Experience working both independently and in a team-oriented, collaborative environment
Process Improvement Methodology - Strong grasp of the process improvement Six Sigma DMAIC and Lean methodologies
• Technical Skills - Strong grasp of standard healthcare data structures and data sources, messages, and payer adjudicated claims and payment data
• Problem solving Skills - Strong problem-solving skills with the ability to proactively identify critical issues upstream to prevent downstream impact and willingness to escalate as appropriate to bring awareness of issue
Healthcare Revenue Cycle Knowledge - Understands Third Party reimbursement for physicians and/or hospitals
• Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients, and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Four-year undergraduate degree with major course work in health services administration, management information systems, or business administration is preferred. Relevant education may substitute experience requirement.

Minimum five-year experience as Business Analyst and experience in Healthcare industry.

Six Sigma certification preferred

Physical Demands / Working Conditions - Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category - The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.