Consulting System Administrator

  • HCA
  • Nashville, TN, USA
  • Jun 29, 2019

Job Description

Description
SHIFT: No Weekends

SCHEDULE: Full-time

WHY HCA Healthcare?
At its founding in 1968, Nashville-based HCA Healthcare was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA Healthcare is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA Healthcare facilities resulting in more than 26M patient encounters each year. HCA Healthcare is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA Healthcare puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:
• Ranked 63 in Fortune 500
• Competitive Fortune 100, industry matched salaries and yearly merit increase
• Computerworld Top 50 Best Places to Work in IT annually since 2009
• Named one of the "World's Most Ethical Companies" annually since 2010
• 106 HCA Healthcare hospitals are on The Joint Commission's list of top performers on key quality measures.

JOB SUMMARY
The system administrator implements, monitors and supports servers and storage environments for all centralized division and/or facility equipment, and provides operational application support, including image archive and disaster recovery.

The system administrator provides server and desktop technology support, including operating system maintenance, application maintenance and ensures division and facility-based systems adhere to HCA Healthcare ITG security, user access and configuration policies. This position works very closely with other corporate, division and facility technical personnel to coordinate the implementation and ongoing support of systems physically hosted at the division data center and facility locations. The system administrator also monitors and diagnoses server and storage devices, provides support for incidents which cannot be resolved by the division service desk or technical analysts, and coordinates installation of new equipment for facility projects.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery)

• Provides leadership and mentoring to other System Admins in the department and provides assistance to manager as needed on special projects related to job role

• Provides data and analysis for monthly dashboarding, budgeting, and operating reports as needed

• Provides operational applications support

• Provides support services to monitor, backup, and diagnose servers and storage equipment; recommends corrective action to failing server and desktop equipment

• Provides On-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment

• Supports and coordinates installation of server and desktop technology for new projects. Participates, as needed, in division/facility technical implementation projects.

• Develops and maintains procedures for equipment installation and configuration support

• Creates and maintains documentation for equipment installation and configuration support

• Works closely with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems physically hosted at the Division Data Center and facility locations

• Coordinates sharing of best practices and policies and procedures

• Participates in activities which improve departmental and organizational performance

• Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, and corporate roles

• Monthly patching of thin client fleet

• Thin client image management and promotion

• App volume updates

• Thin client application provision and lifecycle management

• Software discovery and management within the thin client virtual environment

• Adheres to and supports HCA IT&S standards, policies, and procedures

• Maintains and protects confidentiality with regard to all aspects of patient care

• Adheres to Code of Conduct and Mission and Value Statement.

• Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES
• Requires a strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations.

• Vsphere experience

• Demonstrated strength in statistical/analytical tools for system monitoring.

• Possesses superior analytical and design capabilities.

• Understands the business implications of technology decisions.

• Demonstrates a customer orientation; establishes and maintains customer relationships.

• Must be able to drive to assigned sites to complete work

Qualifications

EDUCATION
• Bachelor's degree in information systems or healthcare-related field is preferred

EXPERIENCE
• Requires minimum of 7 years experience in a technical role directly supporting desktop and/or application servers in an Information Technology environment.

• Advanced training and/or certification in network and security standards, equipment and protocols is also desired.

• Strong statistical and analytical tools for system monitoring.

CERTIFICATE/LICENSE
• Technical certifications - highly desirable: Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols.

• Valid state drivers license and proof of auto insurance, if applicable

PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel to division data center and/or other facilities may be required.