Kaiser Permanente Portland, OR, USA
Aug 06, 2019
Description: Responsible for planning, directing, organizing and coordinating laboratory information services across the NW region. Collaborates with the director to develop and implement strategic plans; long- and short-term goals in support of KP National Program mission and NW Region goals and objectives. Collaborates with laboratory leaders nationally to facilitate innovative, coordinated information systems. Serves as Regional and Business Application Owners, maintains process documentation for business processes, associated policies, process flows and narratives, procedures and other documents. Manages and supervises lab systems technical and service staff. Plans and directs the development and implementation of the laboratory information systems.This is a management-level position reporting to assigned director. Has supervisory responsibility with both direct and indirect reports through subordinate supervisors; service area/unit fiscal management; and quality assurance, affordability and patient engagement responsibilities. Essential Responsibilities: Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives. Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership and Lab Management team by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; analyzing and reporting on successes against metrics; and the development and implementation of monitors for quality assurance. Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed, including regulatory and accreditation requirements; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Provides supervision through direct and indirect reports for assigned teams to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages the service area department budget(s) ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process, including staffing and materials needed for assigned labs. Manages the implementation of LIS replacement, upgrades and deployment; change management processes; system configuration; management and monitoring of stability, availability, and performance of systems in one or more domains (e.g., systems, applications, network, databases, storage, security); and manages technical support by overseeing the diagnosis, troubleshooting, and resolution incidents. Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations and/or education institutions; may serve as lab representative on various national, regional and local committees and attend events as appropriate. Manages programs or components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables. Actively participates on and/or leads various committees, meetings, and workgroups. Basic Qualifications: Experience Minimum six (6) years working in IT or operations Minimum three (3) years in a leadership role working with IT or operational teams Education Bachelors degree in Medical Technology, Healthcare Informatics, Healthcare Administration, Computer Science, Biomedical Engineering, Clinical Engineering, or related discipline OR four (4) years of experience in a directly related field High School Diploma or General Education Development (GED) required. License, Certification, Registration Valid driver's license required at time of hire/transfer Additional Requirements: Must possess strong motivational and organization skills, and a quality of care perspective to develop an innovative laboratory informatics program Must have experience in managing budgets Excellent written and verbal communication skills Must be able to analyze and assess laboratory information system (LIS) resources and needs, and to communicate the capabilities and limitations of the LIS and the deployment plan Must have experience in customizing an LIS to meet local laboratory needs, and in adapting local laboratory workflows to take full advantage of LIS functionality Must have experience maintaining and upgrading a LIS Must have experience data mining and report generation Must have experience interfacing with analyzers, middleware, and an electronic medical record Must have experience knowledge of Visio, Project, Word, Excel, Access, FileMaker Pro, and PowerPoint programs Must be able to work in a Labor/Management Partnership environment Preferred Qualifications: Minimum two (2) years supervisory experience Minimum five (5) years system administration experience Minimum three (3) years experience in a leadership role of a large scale clinical laboratory information system Minimum three (3) years experience working with IT vendors, Laboratory system vendors preferred Clinical certification as a Clinical Laboratory Scientist or MT/MLS (ASCP) or equivalent In depth knowledge and experience in LIS deployment, and the experience of an LIS replacement Familiarity with various middleware and auto verification programs Experience in strategic planning and organizational development Experience in Clinical Laboratory Scientist / Medical Technologist Primary Location: Oregon,Portland,Airport Way Regional Laboratory 13705 NE Airport W Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri; may include weekends and holidays Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Information Technology Department: Laboratory Information Systems Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.