Allen Baugh

  • Information Technology - JR Help Desk Analyst
  • 2010 Monument Avenue, Richmond, VA, USA
  • Jul 10, 2018
Full time Analyst Help Desk/Customer Training Manager of Other IT/IS Department Systems Analyst

Work Experience

Technical Engineer
Jan 2018 - Jun 2018 Forsyte IT Solutions
  • Manage help desk ticket center and provide assistance for Microsoft Office 365
  • Oversee managed services for Microsoft Phish Hunter program
  • Analyze data and use judgment within defined parameters to determine appropriate action
  • Manage Azure active directory client services
  • Utilize Azure active directory for identity management – multifactor authentication and single sign-on services
  • Build Windows 10 computers to upgrade client infrastructure
  • Provide Tier 1, 2, 3 support
  • Supervise cloud migration
Logistics Coordinator
Mar 2012 - Jan 2018 Excel Courier & Logistics
  • Manage inventory
  • Perform time sensitive delivery services
  • Delivery of medical and computer equipment
  • Comply with FDA regulations and HIPAA protocol
  • Work within TSA guidelines and Known Shipper Management System to establish chain of custody for cargo
  • Establish productive client relationships
Regional Coordinator
Nov 2007 - Mar 2012 Business As Usual
  • Dispatch couriers and manage the daily operations of a pharmaceutical courier and delivery service that supplies nursing facilities in Virginia
  • Coordinate and effectively track routine and emergency deliveries
  • Work with pharmacy management to maximize efficiency of services while minimizing costs
  • Make sales calls to gain new clientele as well as maintain current client needs
Business Manager
Mar 2010 - Feb 2011 Smart Courier
  • Manage off base operations for an out of state car parts and transmission distribution company
  • Schedule fleet maintenance for the daily line haul between two states