Anshul Garg

  • Sr. Project Manager
  • Aug 28, 2018
Full time Manager of Other IT/IS Department

Personal Summary

I am confident to bring a huge Value to the organization in this role as this is what I have focused and been successful to deliver the ideas to life.
Demonstrated impeccable accuracy in drawing the business solution for the stakeholders and then directing the engineering and cross functional Team to follow WBS (Work Break-Down Structure) provided with User stories to deliver Excellent product and services.
Mindful listener to everyone, which enables me to drive the result/resolution decision quickly (with attention to Risks and details) to make any task successful.
I also strongly believe that ownership and accountability are sincere part of everyone's life and have been able to make the rights decisions during the life cycle of any project.
Thanks and regards
Anshul Garg

Work Experience

Global Customer Advocacy & Success
Mar 2017 - Mar 2018 Birchstreet Systems

Accomplished hands-on Manager, with extensive (15+ Years) experience in executing complex SaaS projects from planning to delivery, by leveraging technology and solving real business problems. Exceptional performance in building & managing large technical teams, developing & improving processes, execute best practices within time-sensitive condition and goals. Since 2002, played many key roles within All departments from ground-up to help and make the teams and members successful. Passionate about working with people.

Highly successful in establishing Offshore start-up operations, hiring and managing large teams, and start-to-finish infrastructure, resulted in huge cost reduction.


  • Strategic thinking & Planning
  • Business Analysis
  • Solution Architect
  • Strong Organizational skills
  • Cost Optimization
  • Team Building & Mentoring
  • Exceptional Communicator
  • Decision Making
  • Conflict resolution, Coaching
  • Risk evaluation & controls
  • Supervision & Delegation
  • Time Management skills
  • Work breakdown, milestones
  • Mass Hiring & Retain-age
  • Negotiate Change management
  • Product Development, Owner
  • Multi-Project Delivery
  • Programs execution


 Strategic Key Performance: Continuous delivery SaaS products, business solutions & integrations, exceeding customer expectations and compliance. Top contributor since 2002 in finishing projects and taking the Product to high standard. Process improvement for multi-departments to follow governed procedures and policies. Exceptional ability to identify and assign ownership and accountability to team members and self.

 Technical Performance: Any technical restriction never became hurdle in delivering the target product. Active participation in both internal cross-functional and Customer’s technical teams through the exchange of knowledge, experience and development of application by prioritized business needs of the overall product, after detailed business analysis for each task.


Application Domains - REQ, RFQ, PO, Receiving, AP, Inventory, GL, Budget, Capital projects

Agile - Jira: Kanban, Sprint plans, automated reports, Scrum exercise.

Development Process - Complete SDLC (WBS – Work Breakdown Structure), Traditional Waterfall

Open Source - Linux, PostgreSQL, MySQL, Apache Tomcat

Environment - OS (Linux, Windows), Web Services (SAML2.0, SOAP, RESTful), EDI

Languages - Java, JSP, JavaScript, cXML, XML

Methodology - SDLC: Agile, Waterfall

Databases - Sybase, Oracle (PLSQL, Tables, Procedures, Views)

BirchStreet Systems………………………………………………………………………………………………………………….2002-2018

A Procure-to-Pay (P2P), SaaS Solution, offering cloud solution for eProcurement, Accounts Payable, Inventory Control, Recipe Management and Capital Projects for hospitality customers around the world.

Global Customer Advocacy & Success (2017 – 2018)

  • After successfully managing the product development for years, executed Customer Success programs organization-wide to get Customers on “Urgency/Important” matrix.
  • Created step by step processes to take over tasks and escalations from Customer’s projects, starting from initiation and taking to closing.
  • Extensive use of Agile Scrum technique implemented for Customer’s tasks, to clear backlogs through weekly prioritization, and assigning ownership to cross functional teams, for accurate resolution.
  • Driven CSM (Customer Success Managers) and PM (Project Managers) Teams to understand the customer stories, via process governance, getting to finish line.
Global Product Development
Jan 2012 - Mar 2017 Birchstreet Systems
  • Complete solution delivery– Business needs, analysis, development, QA & documentation (SDLC)
  • Liaised Project Managers in World Wide Offices & coached on deliverables and commitments.
  • Excelled technological development in high-velocity environment.
  • Established Partnership among the UI and UX teams (Product Owners) for Excellent Project delivery.
  • Managed 40+ team of Engineers, along with many Designers, Product Owners, QA, and delivered customized solution for Asia, Europe, Middle East and US customers.
  • Active participation & decision making on Database tasks (Table, Key structure, Views, Procedures).
  • Continuous Risk analysis & review exercise, for excellent performance and data security.
  • Spearheaded multiple strategic partnership for data automation BancTec, Fintech, USFOODS
  • Deployed major back office integration Oracle, PeopleSoft, SAP
  • Analyzed Business needs and Implemented multiple web services for real time data processing -

ü  POS – Agilisys, Micros

ü  Recipe Pad on iOS

ü  SSO - Single Sign On

ü  HotSOS – REQ and fulfillment

ü  OCR – BancTec Invoices

ü  Fintech – Invoice and Pos

  • Programs developed and implemented for Agile methodologies, organization wide, since late 2016 (Sprints, Kanban & Scrum) using Jira among all teams.

Offshore Achievement (India) since 2009

  • Mass Hiring– Engineers, Project Managers, Technical Services, Customer support, Trainers.
  • Exceptional Conflict resolution and mentoring of team members and cross functional Teams
  • Launched exponential growth of all departments, resulted in Huge Cost Optimization.
  • Accomplished 100% worldwide Customer Support move to Offshore in December 2016.
  • Moved 90% code development to Offshore to increase productivity multi-folds.
  • Governed inter-Departmental Promotion policies, improved performance tremendously.
Manager of Integrations
Feb 2018 - Dec 2012 Birchstreet Systems
  • Driven architecting integrations on a global level for serving multi-platform enterprise-wide application.
  • Successfully implemented 50+ Integrations projects, with technical expertise and strategic direction.
  • Implemented Punchouts for Major Vendors like – Office Depot, CDW, SYSCO, USFOODS, Cintas, AHR.
  • Designed Multiple Parsers for XML, CSV, EDI for data transmission for Customer Vendors.
  • Implemented single integration architecture policy - configurable, as high-performance strategy.
  • Initiated automated integration notifications (Nagios) from middleware systems (success/failure)


Bachelor of Science
Meerut University, India
Master of Arts
Meerut University, India