Having core strengths in technical support of Linux, Mac and Windows systems, I bring an organization a dynamic bilingual candidate that tackles complex infrastructure issues with enthusiasm and perseverance. Included in my skill set are monitoring, troubleshooting and cybersecurity tools for maintaining end user applications and server configurations
As a member of the technology department at Lake Mary Preparatory School, I supported all end users and the infrastructure stack at the school. Included in my daily operations I would maintain both virtual and physical servers and desktops, Windows, Linux, and Mac. I was responsible for technical onboarding and exiting procedures of employees. I handled school procurement of hardware and technology vendors and was directly responsible for reducing costs and spend rate on IT and security infrastructure. I also handled telecommunications issues, PBX systems and end user troubleshooting were routine. As far of the security department I dealt in configuring of CCTV cameras and assign roles to end users. Lake Mary Prep has two sites, a main campus where I spent most of the day and an auxiliary site where I ended my days' work. Another aspect of my responsibilities was to fix hardware to reduce cost expenditures.
After transitioning from independent contractor, I worked as a technical support advisor utilizing my skill set for end users of Apple products. I responded to consumers in a friendly, thoughtful, and technical manner. I promoted and processed sales for Apple-care and service offerings and registered customer information into Apple databases.
I was on-call technical support for iOS, Mac OSX, Windows and Android products and services, anything with a touchpoint to an Apple product. Using iLog, I supported end users of the Apple product lineup addressing troubleshooting tickets in real time.
Working as an independent contractor, I was hired to create a LAN topology as well as designing technical solutions to improve employee efficiency in their everyday tasks. This opportunity gave me the experience to be creative in designing their infrastructure. I was able to improve Realty Executives productivity and efficiency inter connecting employees to collaborate within a WAN and created a web-based landing page to portray their image. After the contract was completed, I maintained open communication and was on-call for any network related issues and troubleshooting of end user technology issues.