David K. Williams

  • IT Service Desk Technician or higher
  • Corona, CA, USA
  • Nov 13, 2018
Full time Help Desk/Customer Training

Personal Summary

INFORMATION TECHNOLOGY CONSULTANT Broad proficiency and technical knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas of Information Technology. Effective communicator with the ability to explain complex concepts and ideas to non-technical individuals. My unique strengths and competencies include: Fostering Teamwork Problem solver Communicator Technical Expertise Motivator Results Oriented Specialties: A+, N+, MCP certified, billing, computer hardware, contract management, delivery, document management, documentation, microsoft certified professional, modems, networking, photocopier, printers, proposal writing, sales, sales support, scanners, systems management, technician, telecommunications, training materials, troubleshooting, customer training & customer service

Work Experience

Business Development MGR/Channel MGR
May 2010 - May 2018 GeoVision/USA Vision Systems

      Business Development Manager (Business Development / Channel Development/ Support / Training)     

 Growth in customer base in revenue and partners in US & Canada which included 59% growth in sales revenue

  • Managed/Channel Developed 2 of op 4 GeoVision Accounts in US & Canada (including launch of our Canadian Branch)
  • Responsible for over $4 Million in Revenue (increase from 2014 of 13%)
  • Helped close and support, Hospitals, Jails, Government Projects, School Districts, Casinos, Grocery, Automotive, Retail Projects (large and small)
  • Recruiting, supporting, training and equipping Distributors, Integrators and large End Users.
  • Dealt extensively with multiple internal departments to provide timely solutions for my Customers—including R&D, Production, Tech Support, Accounting, RMA, WHSE and worked with our 4 external branches on national projects.
  • Sales and Technical Support for my Customers’ Customers, and End Users.
  • Led lunch and Learns, Counter Days Demos, Field Visits, and worked medium and large trade shows promoting products and providing product education.
  • Recognized Creative Solution Solver, both internally and externally with my Customers, by going the extra mile—creating extremely loyal Customers
  • Even Able to assist Tech Support, because of my extensive technical troubleshooting and knowledge base as a BDM.
  • Team player, encourager to others to be their best, personally and for the success of the Company—even in difficult markets.
Branch Internal Admin/Application Specialist
Jan 2004 - Jun 2009 Konica Minolta Business Soluitions

Sales support for nearly 50 sales representatives – pre-sales, post-sales and branch IT and telecom support. Analyzed customer workflows and made specific recommendations to significantly reduce cost associated with document management, search and retrieval along with increased productivity. Trained on all Konica Minolta equipment and software.

 Directed daily project executions of activities related to systems management, software compatibility documentation development, testing, training development, systems delivery and production support.

  • Managed highly responsive regional deployment of 200 plus desktop systems enabling rapid productivity.
  • Oversight of Branch network and IT operations and infrastructure.
  • Saved multiple contracts and proposals by troubleshooting compatibility pre and post sales.
  • Worked on a team that supported 1.5 million/month in hardware/software sales.
  • Trained sales reps, customers and technicians.
  • Provided remote support for customers and technicians resulting in customer loyalty and increased efficiency with technician time.
  • Created hands on, easy to follow documentation for Customer and Sales Training.
S.M.A.R.T System Specialist
Jan 1997 - Jan 2004 Konica Minolta Business Soluitions

Oversight of branch and region smart modem systems on copier systems, for meter billing. Worked with Konica Minolta R&D on several prototypes of meter capture technology.

 

  • Overcame multiple obstacles to achieve 95% call in rate that saved significant man-hours for technicians.
  • Increased customer confidence and allowed our sales reps to sell with confidence our smart systems.
  • Created a system from start to finish that resulted in an efficient structure that helped our branch/region maintain highest percentage of connected devices.
  • Wrote training materials and trained technicians and admin that helped our branch with multiple corporate awards.

Education

Masters in Christian Education
Sep 1989 - May 2000 Dallas Theological Seminary
Masters in Biblical Studies
Sep 1989 - May 2000 Dallas Theological Seminary
Bible / Business Administration
Sep 1983 - May 1988 Bob Jones University